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See what reviewers are saying

Rated 5 out of 5 stars

My Walplus Cuckoo Clock developed a fault in that my Cuckoo no longer Cuckoo’d. I contacted Walplus and an advisor called Keon walked me through a diagnosis then sent me the needed parts and then help... See more

Rated 1 out of 5 stars

DO NOT BUY WALPLUS TILES FROM THE RANGE!!! After purchasing 30.5cm x 31.5cm self adhesive tiles and receiving 30.5cm x 14.5cm tiles, I emailed the range customer service. To be told on 3 sepa... See more

Rated 5 out of 5 stars

The very best in customer service 👍👍 Called with an enquiry , had mislaid one of the acorn weight trims for our 5 year old cuckoo clock 🙃, super helpful assistant on phone kindly sent replacemen... See more

Rated 5 out of 5 stars

Great service highly recommend, we had an issue where our items were damaged in the process, contacted walls through the what’s app and was handled and dealt with straight away with no fuss or issues.... See more

Company details

  1. Decoration and Interior Design Store
  2. Do-it-Yourself Shop

Information provided by various external sources

Walplus is a wall decoration specialist who provides you a new idea to decorate your wall as well as your home. We provide wide ranges of innovative stickers from children to adult room decoration accessories.


Contact info

3.8

Great

TrustScore 4 out of 5

132 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The very best in customer service 👍👍

The very best in customer service 👍👍
Called with an enquiry , had mislaid one of the acorn weight trims for our 5 year old cuckoo clock 🙃, super helpful assistant on phone kindly sent replacement parts direct in post within days .
Bravo Wallplus , great service , great staff , great product .
Mrs Barker

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Will continue to buy from this company

Will continue to buy from this company! I love their tile stickers, really pretty and good quality. It's easy to install them and can be removed without leaving any sticky residue. They also do free delivery and the product arrives really fast.

November 16, 2023
Rated 5 out of 5 stars

Fantastic customer service

Bought some tile stickers from Amazon to revamp a shabby bath panel I can afford to replace. Look great but I slightly underestimated the amount I'd need so ordered another pack and of course they were a different colour batch with quite a big shade difference.

Contacted Walplus directly and got a very quick response from someone called Yvanne who went to great trouble to help me find the original batch and even suggested another which was closer to the original colour I had. Really couldn't have been more helpful and took a lot of trouble to match these stickers despite it only being a small purchase. Thanks very much!

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Hassle getting your money back.

I would not recommend ordering anything from Walplus to anyone. They do not like to give you, your money back at all. They bore you with repeated nonsense. IM still waiting for my refund. I have now had to get amazon involved as they make you want to bang your head against a brick wall. Bought 1st July,Delivered 6th July, Returned 10th July. Still waiting for my refund 21st July.

July 1, 2023
Unprompted review
Rated 1 out of 5 stars

It is not possible to get the stickers…

It is not possible to get the stickers from the paper. It doesn't work!
It is expensive and no value for money.

August 24, 2022
Unprompted review
Walplus logo

Reply from Walplus

Hi, can you please contact us via customer.service@walplus.com; we will be demonstrate to you how it work.

Rated 1 out of 5 stars

change colour under different lighting..

I purchased my walpus tile stickers last years from a seller on ebay spent £62 i gave them a quick check when they arrived and everything seemed ok. i put them away ready to use for my kitchen.i had other rooms to decorate first it was months later when i got to eventually use them and during the day they looked great a nice blend of greys then to my horror evening came+under a normal bulb lighting my tiles turned a horrendous pinkish/purple+the dark grey looked brown it completely ruined the whole colour scheme some of them even had a green tint to the white and because of the time period i cant get a refund+ had to splash out on different ones,lesson learnt though

March 26, 2022
Unprompted review
Walplus logo

Reply from Walplus

Hello, Sharon!
We're sorry that you faced this issue. In the recent production, we've changed the material for this category to avoid any inconvenience to our customers. I appreciate you taking the time to send us your feedback so that we can make improvements. I hope we will deliver a better experience for you next time!

Rated 2 out of 5 stars

No Response from Customer Service

Tried to contact Walplus Customer Service on 3 separate occasions using 3 different communication vehicles and have yet to receive a response. I placed an online order to be shipped to a U.S. address and have not received a shipping confirmation or tracking number. They purport to respond within 24 hours. It's been close to 72 hours since my 1st contact. Is this a legitimate company?

February 16, 2022
Unprompted review
Walplus logo

Reply from Walplus

Hello Darling R!
We're sorry that you had to deal with this issue.
We tried to trackback your order through Trustpilot but we couldn't get any more details. Please feel free to send a message to customer.service@gmail.com or operation@walplus.com with your order ID or postcode and we will be more than happy to help you. I appreciate you taking the time to send us your feedback so that we can make improvements.

Rated 5 out of 5 stars

Really please with my item

Really please with my item, better than described, would shop here again.

October 16, 2021
Walplus logo

Reply from Walplus

Hello, Lisa! Many thanks for your feedback. We're glad that you are happy with your purchase :)

Rated 5 out of 5 stars

Loved using walplus!

Used Walplus stickers in my son’s nursery, they were really easy to install and they look perfect 😍 Great for styling your home without permanent damages on the walls! Definitely a thumbs up from me 👍🏻

September 22, 2021
Unprompted review
Walplus logo

Reply from Walplus

Hello, Adrianna!
Thanks for your lovely feedback. Feedback like yours help to create a better experience and products to our customers. We appreciate you taking the time to send us your positive review.

Rated 4 out of 5 stars

The product is great but…

The product is great but they should make it clear that next day delivery is only valid on orders placed during the week. When I inquired after paying for next day and waiting 4 days, the answer was a simple we only work mon-fri. I could not find anywhere on the website or notices in the ordering process stating this and noting one day wouldn't be one day when ordering when i did.

July 18, 2021
Walplus logo

Reply from Walplus

Hello, Carrie!
We are glad that you are happy with your purchase, and we are making changes in our website delivery info to clarify the conditions of next day delivery. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. Again, thanks for your response, and don't hesitate to reach out if you have any more questions or concerns.

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