Wander Doll Reviews 684

Olivia really helped me out with a return after not realising the return info, very helpful and came up with a solution for me! Wanderdoll are the overall best anyway and will continue to shop with them!

I ordered 2 items on the 20th December and paid for next day delivery as it guaranteed delivery by Xmas. I shortly had an email to say my item had been shipped but when I followed the link to the tracking Royal Mail showed they had not received the parcel. On the 24th (the last day I hoped for delivery) I contacted them to o chase it up hoping it would still arrive on time. I then received an email at 1pm to say that the items were out of stock. I think is terrible when they had already sent a shipping email so I assumed the items were on their way. I have now been left with no Xmas day outfit - if they had notified me earlier or when the order was placed I would have had time to get something rather than on Xmas eve 4 days after the order was placed. Furthermore I still have not had confirmation of a refund.

Olivia was so great, I needed to return some items but as I had a lot going on I missed the two week period (I wanted to return on the 14th day), so the portal online did not work for me. I emailed customer service and Olivia replied with a speedy solution, no problems, no nonsense, just understanding. I was able to return two out of four items I bought and I’m really pleased that she was so understanding. Some places aren’t. For that reason I’ll definitely be shopping at Wanderdoll again, just amazing service.

I love shopping with Wanderdoll. The dress I ordered is beautiful and makes me feel so confident.
I had a small hiccup with the returns portal as I had ordered a couple of sizes and the portal had incorrectly said I was out of the timeframe. I emailed customer service and it was resolved within a couple of hours. Gary was extremely helpful and fixed the issue for me right away.

Great customer service! Would like to say thanks to Gary who sorted everything out for me after I messed up x

I had a great experience with Wanderdoll.
I’ve ordered from them a few times and loved every item. I wanted to exchange one item for a smaller size before Christmas and Gary was so helpful via email. I would recommend ordering, the items are gorgeous.

Gary was really helpful and responded to my questions very quickly.

Even though I did not receive my order the customer service from Wanderdoll has been exceptional! Olivia arranged for a new delivery and kept me informed every step of the way - it’s frustrating when things just don’t show up and you have to correspond by email but Olivia kept me fully updated and I never felt like my query was being ignored. I am so grateful for her help with this - fantastic service! Many thanks Sam

My experience with customer service was extremely disappointing. I ordered a top and a shirt which, upon trying them on, did not fit. I immediately returned both items with all original tags still attached and labels intact, as they had only been tried on. Shockingly, my return was rejected and the items were sent back to me with the claim that they had been 'worn.' This is unacceptable and inaccurate, especially for a premium brand. I was met with refusal and unhelpful accusations, which is not the level of service one expects when dealing with relatively expensive clothing.

I had trouble with my order and postage.
Neither of my parcels arrived on time and one got lost in transit, I needed this outfit for an event.
I spoke to Olivia who was apart of the customer service team and she was nothing but helpful. Investigated my case and refunded me my postage and my order and did the upmost to help me with whatever I needed.
So even though I didn’t get one of my parcels I can still appreciate what a great company they are !

My order did not arrive as royal mail lost it, Gary sorted this straight away for me and I re ordered my order and received a refund! Amazing customer service.

I absolutely love every item I’ve purchased from Wanderdoll — the quality is truly unmatched. I recently placed an order during the Black Friday sale and, unfortunately, it was lost by Royal Mail (through no fault of Wanderdoll’s).

Throughout the process, I had excellent communication with their customer service team, particularly Gary, who was incredibly helpful and quick to respond. He went above and beyond to arrange a replacement and ensured it arrived before Christmas, which I’m so grateful for.

I can’t thank him enough and would highly recommend Wanderdoll 😊

I’ve shopped a lot with Wanderdoll and had some beautiful garments and I’m very impressed by the quality and thoughtful design details which make every style really flattering and wearable, sadly I’ve had two faulty garments, but Olivia was so helpful in helping me return these faulty items for free, arranging an exchange for one, and a refund for the other, not only was she super polite and efficient but she’s clearly naturally a very friendly nice person, who makes you feel at ease with no fuss returns, unlike some places who make you feel like you’re trying to scam them, Olivia is the perfect person for customer Care because she genuinely does care about her work and helping you out, thank you for you Olivia.

I had an issue with next day delivery service which I paid extra for, it didn’t arrive in time as expected however I got in touch with the customer service team and spoke with Gary. He was really understanding and kindly refunded me the money I paid for next day delivery service. Not a lot of company’s would do this and every little helps around Christmas time. Thanks again Gary. Best, Chelsea

So disappointed in this brand, I had my eye on a few of their dresses for a while and decided to purchase the Tate Maxi Dress. I removed the ribbon as I had decided I was going to keep this and upon putting this on, it had a complete hole in the seam at the very front of the dress. I contacted the team to which didn’t at all seem interested in resolving a situation caused by their poor quality of fabric. I was continuously told due to the ribbon being removed there was “nothing they can do” even though they have the ability to check the system and see how long I had this dress for. The customer service team have no interest in the fact the dress was faulty and haven’t tried to put the situation right at all. I’m frustrated for a brand to list dresses on the slightly high end scale, as buyers we deserve a high quality product and unfortunately this was not met and the team members I have spoken to have been so unhelpful, the best the team advised they could do was offer a 20% refund for me to go and get this repaired, to which I find insulting considering the issues is clearly that the dress is faulty, finally after speaking with management the team offered for this to be sent back and repaired and sent back to me (this took much back and forth) this was confirmed in September, after hearing no updates I chased this week to which the team advised they have no record of the dress reaching them, after sending over proof of postage and clear evidence of the dress being delivered back to them they advised me the dress had been sat in the wrong department? How long would this have been sat there had I not chased?
All over horrible experience as a first time customer, so disappointed as I could see myself being a regular customer and even had plans to buy my bridesmaid dresses :(

Wander Doll has lovely clothes, unfortunately on one occasion non of them suited me and I returned the parcel. There was a slight mix up with the refund but within 24 hours Gary had sorted and refunded the parcel.

Mistakes happen, but I really appreciate the speed in which this was sorted! Great customer service.

I love this brand!!! I ordered a dress for a christmas party which I loved but was unfortunately too big. I emailed to query pre order as the smaller size was out of stock however Olivia went above and beyond and managed to find one in the wear house and send out on next day delivery free of charge. Will definitely be shopping again.

Olivia was really helpful in my return and exchange process, and was kind enough to explain things and fix the issue I had when I figured that exchange takes 14 days. I love her prompt and warm responses.

Ordered Thursday 28th night ready for my Christmas party, yet have received nothing 9 days later! This is ridiculous and I’m becoming very worried about the location of the parcel, with 0 updates available on tracking whereabouts.

I’ve emailed and they have replied saying about Black Friday delays which is fair enough. Getting absolutely 0 response now via email, it states it not been passed onto Royal Mail yet, so where is the dress?

I’m £80+ down with no dress. No one is answering me. It’s really not good enough and as a first time buyer, I’m really unimpressed and just want some assistance please.

I had a fantastic experience with Olivia in customer service, I was unsure what size I would need , she kindly asked me to send her my measurements and she will get back to me. True to her word she did, I found her very helpful, thank you so much olivia