A great fan of Porter Yoshida bags, so was happy to find an online store carrying a small but well curated collection of Porter, amongst other ‘niche’ brands, at competitive prices. Customer service w... See more
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Excellent Filson jacket at best price in Europe. Very quick delivery. For my situation post office collection a bit of an issue, and returns through post office expensive and time consuming (different... See more
Ordered an Aer backpack, as this was the only place I could find to sell them outside the official Aer website. Delivery from France -> Germany was quick, the backpack came unscathed, all the... See more
I ordered Filson bags at WannAccess because of wide range and competitive offerings in high level travel luggage. Price, order-process and delivery were over all on a very high level, all promises wer... See more
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4.7
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Reply from WannAccess
Thank you for your review !
I will definitely buy from WannAccess again.
I initially received the wrong item but after a quick return shipment, the messenger-bag I ordered was sent back to me. Thanks to Cecile of customer service for the courtesy and professionalism and for guiding me step by step in the return procedure and for sending me the bag as soon as possible. Very much appreciated, I will definitely buy from WannAccess again.
January 15, 2023
Reply from WannAccess
Thank you for your feedback :)
Unique product range
Found a lot of products that’s not available anywhere else for ppl living in Europe.
Also, international shipping was pretty fast.
January 10, 2023
Reply from WannAccess
Thank you Martin :)
Reply from WannAccess
Thank you!
YOU MUST PAY FOR RETURN SHIPPING
Wow! If you want to return any purchased items, they will make you pay for the shipping cost of the return.
In 2022, this happens for the first time that you have pay for return. NOT RECOMMENDED.
December 6, 2022
Unprompted review
Reply from WannAccess
Hello Naz,
Thank you for your review, we ship for free and don't take any return fee (unlike many stores now in 2022), we offer return labels for exchange/voucher.
Yes you have to pay for a return if you ask for a refund, and we don't take return fees - since you had free shipping, it seems pretty fair to us.
Have a great day,
Highly recommend
I had trouble with a refund on an order cancellation so I wrote an email, which they replied to really quick and solved my issue. Great service!
Also I'm a big fan of Aer's products and it's really nice to be able to buy them from a shop in Europe!
November 13, 2022
Reply from WannAccess
Thank you for your review!
Very fast delivery and cool item with…
Very fast delivery and cool item with good discount
November 28, 2022
Reply from WannAccess
Thank You Christophe!
As expected
I received the package in 7 days(including the weekend) in Italy. The product was as expected so perfect service.
November 11, 2022
Reply from WannAccess
Thank you for your review!
Super
Super. Not problem and it’s a very quality bag. Fast delivery and very good price. Excellent seller.
November 4, 2022
Reply from WannAccess
Thank you Marco!
Inconvenient for return and very pool support
The order can't be canceled, although I contacted the store to ask for cancellation immediately after the order was created. And no one responded to my email about canceling the order.
The item has to be first delivered to me and then requested a return. This makes no sense.
For return, they don't provide a return label. When I ask for a return label, no one replies to my email. Meaning you have to pay for the cost of the return.
It seems that they don't provide any service for customer support after you pay.
October 11, 2022
Unprompted review
Reply from WannAccess
Hello Haifeng,
Thank you for your review, I'm sorry you did not get our emails (I see our customer Service answered you but it might be in your spam).
We prepare and ship orders the same day, that's why we can't cancel an order once placed.
We ship orders of more than 90€ for free in Germany, but in case of a return, we don't provide the shipping label.
We chose to do this instead of charging shipping cost for every orders, and then giving free returns, because it seems fair for us and our customers.
Our customer service will send you once again the informations for your return, please check in your spams.
Best regards
Marie
Custumer Service
Precise and fast delivered.
October 7, 2022
Custom charges hit me and no longer…
Custom charges hit me and no longer want the item.
September 28, 2022
Reply from WannAccess
Thank you for your review.
Our store is in France so European customers don't have any custom charges to pay, it's all included in the price.
You've been asked to pay customs charges because you are outside of Europe, so you don't pay any VAT to our store, but directly upon delivery to your country. This information is at every step of the checkout, and in our delivery info, I'm very sorry if you missed it.
Our customer service will reach you out to organize the return of the parcel.
Best regards
I ordered a Barbour Gilet almost two…
I ordered a Barbour Gilet almost two weekend ago. Since then, no path of this article. They promised the delivery in 48 hours.
September 23, 2022
Reply from WannAccess
Hello Fausto, Thank you for your order and your review, the parcel has been shipped away, I see on the tracking the parcel has arrived at a pick-up location.
Our customer service will contact you today to give you more details.
Kind regards
My backpack is still not arrived
My backpack is still not arrived. I want my money back or another backpack
September 16, 2022
Reply from WannAccess
Hello Lukas,
Thank you for your email, I see your backpack has been sent right after your order was placed. Our customer service (info@wannaccess.com) will contact you today to give you an update. Best regards
No info in English and still dont have…
No info in English and still dont have received my package, but the money has been charged.
September 9, 2022
Reply from WannAccess
Hello Kristian,
Your parcel has been send the day of your order, we've sent you the tracking link with all the informations, it must have arrived with your spams, I've asked our team to send you the link again.
Have a good day
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