A great fan of Porter Yoshida bags, so was happy to find an online store carrying a small but well curated collection of Porter, amongst other ‘niche’ brands, at competitive prices. Customer service w... See more
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Excellent Filson jacket at best price in Europe. Very quick delivery. For my situation post office collection a bit of an issue, and returns through post office expensive and time consuming (different... See more
Ordered an Aer backpack, as this was the only place I could find to sell them outside the official Aer website. Delivery from France -> Germany was quick, the backpack came unscathed, all the... See more
I ordered Filson bags at WannAccess because of wide range and competitive offerings in high level travel luggage. Price, order-process and delivery were over all on a very high level, all promises wer... See more
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4.7
Excellent
2K reviews
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Scam on refund! Poor service! Never again
Wrong information on return policy, it’s a scam (confirmed to return for refund but then offered a voucher only, although I purchased an expensive bag). Customer service extremely unfriendly. Very disappointed!
- thanks for the reply but as I said, you claimed a 30day return policy and I contacted you within 14days. I’m sorry your reply again proofs your poor service.
January 20, 2021
Unprompted review
Reply from WannAccess
Hello Sarah,
Thank you for your feedback, I'm sorry you contacted us too late for the refund of your bags.
It's possible to buy several products to chose one and return the others for a refund, but the return must ba asked within 14 days upon delivery, you contacted us almost 1 month after receiving your bags and we offered you the possibility of a return for a storewide voucher.
I'm very sorry you feel this way, but we have to put a deadline for returns otherwise it's not manageable for us.
kind regards
It took a little longer than I expected…
It took a little longer than I expected to arrive, and the tracking was a bit confusing as it said it was on its way to France, why I don't know, but then it arrived promptly. Other wise all good.
November 16, 2020
Reply from WannAccess
Thank you Greg !
would order again even though I live in Germany
ordered from Germany - backpack arrived on time - backpack as decent as it looks online - would order again there - availability and price were the reasons why I ordered there
May 18, 2020
Unprompted review
Very good customer service.
Very good customer service.
My parcel got lost by the post office, wannaccess supported a lot
May 18, 2020
Unprompted review
Very quick delivery and professional…
Very quick delivery and professional handlung in spite of the Covid19 environment.
May 15, 2020
Unprompted review
great store
great store. quick shipping across Europe. highly recommend.
May 14, 2020
Unprompted review
What a terrible seller
What a terrible seller. They deserve zero stars. Be warned. Do not buy from here. I paid £270 including postage for a leather bag that arrived and was made of nylon. It cost me £35 to return to France. Then they said they couldn’t refund to my credit card and it needed a bank transfer. This arrived today for £235. So in all it cost £70 to shop with these people for a product i never kept. The picture of the bag on their website at the time of purchase showed it was made of all leather. What arrived was a nylon bag. But according to their customer care people it was my fault and I should have read the description better. And they had the cheek to say the manufacturer only supplied them with pictures of the leather version. Complete jokers.
February 3, 2020
Unprompted review
Reply from WannAccess
Hi James,
Thank you for your review. I'm sorry that you had a bad experience. You've bought a Nylon bag : the name of the bag was nylon, the reference was nylon, the pictures was the ones of the nylon one - from the manufacturer and we did not changed them- and also the description and fabric details indicate Nylon, so we've sent you the nylon one. We always use pictures from the Manufacturer, and they are the correct ones. We offer free shipping but you chose a 1 day express shipping, wich is much more expansive than a classic carrier. Once again I'm sorry you had a bad experience, but if you buy a nylon bag, we can't send you the leather one wich is twice the price of the Nylon you've paid.
Kind regards
Cecile
Customer Service
Did not receive my goods
It is now one month after I ordered a bag from this site and they already have received my payment. But I did not receive any goods yet!
The customer service is also not able to give me any basic information when the bag will reach me! Even after three attempts to contact them (and one answer, saying they will get back to me with informations what never happened!).
January 31, 2020
Unprompted review
Reply from WannAccess
Hi Malte,
Thank you for you review, your order has been sent immediatly to you, unfortunately the carrier DPD failed to deliver to you, and the package is returning to us. We have to wait receiving it to ship it back to you or to refund you. It should be fast now. Fell free to contact us info@wannaccess.com.
Kind regards
Reply from WannAccess
Thank you !
This was a present for my daughter and…
This was a present for my daughter and she loves it!
November 19, 2019
Unprompted review
Reply from WannAccess
Thank you !
Delivery to non listed country was just great
As East European located I was unsure, how it will be with this company. My country was not on its list of delivery locations. After a small email conversation, they added it and they informed me by mail about every step of order till give it to the logistic company, so I did not have any doubt. Two backpacks I bought were nicely packed, I just love their flexibility and service.
November 18, 2019
Unprompted review
Reply from WannAccess
Thank you David for your review, It's was a pleasure to help you and to provide you the best service !
Kind regards
Excellent product and speedy service
September 27, 2019
Unprompted review
The bag I ordered came very fast and…
The bag I ordered came very fast and everything was fine.
August 31, 2019
Unprompted review
Reply from WannAccess
Thank you !
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