Absolutely top-level support. Casper helped me reset my entire internet connection from scratch so that I actually get the 1 Gbps pack I'm paying for. He explained everything clearly, gave genuin... See more
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See what reviewers are saying
Professional service rendered quickly and a nice chat at the end, superb. Do extend the service hours late in the evening for problems other than tech as people have work just like you guys and can’t... See more
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Oh, i can not remember the persons name who i was talking to, however, my phone call to resolve wifi issues was without the doubt best experience. He was great with suggesting solutions and made ever... See more
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Customer service provided me with excellent service. He first took care of my issue then was able to inform me of better products and explained everything thoroughly so there was no confusion. Really... See more
Company replied
Company details
- Internet Provider
- Internet Service Provider
- Movie Streaming Service
- Phone and Internet Service
- Telecommunications Service Provider
About Waoo
Written by the company
Kontakt kundeservice hos den fiberleverandør, der leverer dit internet fra Waoo. Du finder kontaktoplysningerne her.
Er du i tvivl om, hvem din fiberleverandør er? Tjek, hvem der sender din regning, og kontakt dem direkte.
Er du i tvivl om, hvem din fiberleverandør er? Tjek, hvem der sender din regning, og kontakt dem direkte.
Danmarks bedste internetselskab for 14. gang*
Written by the company
- Kåret af Danmarks bedste kunder
- I de 15 år, hvor Loyalty Group har lavet deres BrancheIndex Internet i Danmark, er Waoo blevet kåret 14 gange som Danmarks bedste internetselskab. Titlen er ved at være velkendt, men den giver os altid lyst til at vise, hvorfor vi bliver ved med at fortjene den. Vi holder os opdaterede og skarpe, så I får den bedst mulige service og den optimale digitale oplevelse. Det er internet og TV, som det burde være. *Loyalty Groups BrancheIndex Internet 2026
Contact info
True Møllevej 9, 8381, Tilst, Denmark
- +45 70 10 22 20
- trustpilot@waoo.dk
- www.waoo.dk
4.8
Excellent
28K reviews
Asks customers to review
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Super flink support og problemet klaret…
Super flink support og problemet klaret på et øjeblik. Meget kompetent person😁
February 8, 2025
Reply from Waoo
Hejsa Ole
Tak for at dele din oplevelse med os. Det glæder os at høre, at du havde en god oplevelse🤩
Venlig hilsen
Waoo/Matilde
False Advertising.
False Advertising.
After moving from apartment to apartment, i was searching for viber connection on the new adress. Waoo was the only “available” option on the new adress. It was odd at first that only one fiber connection is available on the new address, but their site address system was showing that it is available right now. To keep the story short, after receiving the modem and being able to finally log in on the personal waoo account, it is said that the fiber connection will be established no later than May, which is 4 months from now. You don’t even get an e-mail about this information, you have to log in on their site to see this actual status.
Disclaimer: I don’t have experience with their Internet. The one star is given because of the false advertising they have set up on their site, telling something being available right away, and you being able to realize it’s not when it’s already too late to ask for cancellation. I am for now staying and waiting for fiber connection to be established, hoping it the connection will be good based on the reviews about the actual services.
February 5, 2025
Unprompted review
Reply from Waoo
Hi Denis.
I am sorry that this is your experience of Waoo.
When you enter your address on our website, it will inform you whether you have the option of getting Waoo or not, regardless if it requires establishing the fiber network first.
But I would like to take a look at your case, which is also why I have sent you an email requesting more information.
_____________________
Opdateret d. 06-02-2025
Hello Denis,
Thank you for the information you provided.
As promised, I have looked into your case further.
You live in an area where the fiber network needs to be established in the public road first, before we can bring it to your property.
I apologize that this information was not provided to you, but as previously mentioned, our website only informs you whether Waoo is a possibility or not, regardless of whether the fiber network needs to be established first.
Just for your information, the delivery time will be the same regardless of which provider you choose.
I have sent you a follow-up email, where you can get back to me if you have any further questions.
Best regrads Catja, Waoo.
Reply from Waoo
Hejsa Kim
Tak for at dele din oplevelse med os😊
Venlig hilsen
Waoo/Matilde
I was billed twice
I signed up for Waoo and requested that they cancel my existing connection. They did not, and I was billed twice. Waoo claimed they were not to blame, and would not offer a credit.
Edit: Ada from Waoo reached out to me today to resolve this issue. She acknowledged that I did request for Waoo to cancel our previous connection and offered a credit to compensate for the double billing. Thank you.
January 23, 2025
Unprompted review
Reply from Waoo
Hi Gareth.
I have looked into your case, and I can't see that you in your online order at Waoo, choose that we had to cancel your current provider.
Therefore you would have to make sure, that this part gets done by yourself.
I have sent you an e-mail about this case also, and this you can return to, if you have any questions.
_____________________
Updated 24.01.25
Hi Gareth.
We have looked further into your case, and we can now see, that we unfortunately have missed the information about cancelling the current subscription.
We are sorry for this experience, and if you have any other questions regarding to this,
you can return to the e-mail we have sent you.
Best regards
Ada, Waoo
Can’t express how much I like their…
Can’t express how much I like their service, it’s just too amazing👍🏻
Highly recommend to anyone who demand for high quality food.
January 17, 2025
Unprompted review
Reply from Waoo
Hallo
I am glad to hear that you received a good service. 💕
Thank you for your word on this page.😊
Kind regards
Waoo/Anna-Sofie
terrible service
I had a very negative experience with Waoo. I use Norlys, I decided to change to Waoo. I signed up, they immediately sent me a router and a receipt for payment. I tried to call them to ask if they would automatically close my Norlys, but I couldn't. I paid for Norlys, since they are my provider. Waoo is sending me an invoice again, I don't understand what is happening. I have two providers? How can this be? I was able to contact them via email. I asked why no one called me, I am a new customer. She doesn't know why. I decided to give up Waoo, since they are incompetent and have terrible customer service. Do I really have to pay for the internet twice? She said YES. I do not recommend this company. Terrible service. They only want to bill me, and they are not interested in anything else.
I edited my comment, and here's what I can add. Waoo are not a decent company. Waoo robbed me!!! I realized that in Denmark when you change insurance, the new one closes itself, the same with the mobile operator. And here Waoo themselves did not contact the new client, and it is impossible to contact them by phone, they are busy. They just want to get money. I still do not understand how there could be two suppliers at the same time. Waoo shows that there are companies in Denmark that cannot be trusted. I am outraged and disappointed in the decency of people
January 13, 2025
Unprompted review
Reply from Waoo
Hi Serhii
I am sorry, that you weren't satisfied with your experience at Waoo.
The current provider, will only be cancelled, if it is a part of your agreement with Waoo.
But I would like to look further into you relation at Waoo. Therefore I have asked for more information from you, and you will receive an e-mail from Trustpilot about this.
______________________
Opdateret d. 15.01.25
Hi Serhii.
I have now looked into your case, and I can see, that it weren't a part of your agreement with Waoo, that we needed to cancel your current subsription. Therefore this hasn't been done.
I have sent you an elaborated e-mail, that you can return to if you have any questions to your case.
Best regards Ada at Waoo
Reply from Waoo
Hejsa Preben
Tak for din anmeldelse😁
Det glæder os, at du havde en god oplevelse😊
Venlig hilsen
Waoo/Matilde
Simon was a really great help
Simon was a really great help. Very detailed, thorough & patient. He explained everything easily. To me it seems he’s the kind of person that goes the extra mile.
Thumbs 👍 from me.
December 17, 2024
Reply from Waoo
Hallo Antonia
Thank you for your review🤩
We are happy to hear that you had a great experience with Simon😁
Best regards
Waoo/Matilde
Very helpful
Very helpful, Very polite. I just had to sit back and Peter did most of the work from his end. Excellent.
December 10, 2024
Reply from Waoo
Hallo Micheal
Thank you for sharing your experience on this page. 💕
I'm glad you got the help you were looking for. 💪
Kind regards
Waoo/Anna-Sofie
Reply from Waoo
Hejsa Sanne
Tak for at dele din oplevelse med os😁
Det glæder os at høre, at du havde en god oplevelse med Alex🤩
Venlig hilsen
Waoo/Matilde
Good Man ;) what to say more ;)
December 5, 2024
Reply from Waoo
Hejsa Maciej
Tak for at dele din oplevelse med os😁
Det glæder os at høre, at du havde en god oplevelse med vores medarbejder😊
Venlig hilsen
Waoo/Matilde
At det var tid til at lytte og var god…
At det var tid til at lytte og var god til at forklare jeg takke for en god samtale God stil til Waoo
December 2, 2024
Reply from Waoo
Hejsa Erik
Tak for dine ord på denne side💕.
Det glæder mig at min kollega var lyttede, og god til at forklar- det er lige præcis som det skal være😜
Venlig hilsen
Waoo/Anna-Sofie
Very good price/quality
Cheap, fast internet and professional customer support - the opposite of stofa/norlys.
December 1, 2024
Reply from Waoo
Hallo Horia
I am glad that our product has lived up to your expectations - we could not wish for more.
Thank you for sharing your experience on this page.
Kind regards
Waoo/Anna-Sofie
No customer service
No customer service. My internet is down for 3 days and I didn't get support, even customer service simply say we can't help you with any thing, Your report has been registered.
I will not recommend. 👎👎👎👎👎
November 22, 2024
Unprompted review
Reply from Waoo
Hi Kim.
It is unfortunate, if you couldn't get the help that you requested.
I would like to look into your case, why I have requested some more information about you. You will receive an e-mail from Trustpilot about this.
______________________
Updated pr. 02.12.24
Hi Kim.
We have not heard anything from you, why we can't look further into your case.
If you're still in the need of help, I would recommend, that you contact our costumer service about this.
Best regards
Ada, Waoo
Really helpful and good explanations ,I…
Really helpful and good explanations ,I appreciate that the conversation could been held in english , very polite and respectful. 5 🌟 for the service.
November 21, 2024
Reply from Waoo
Hallo
Thank you so much for your kind words! I'm glad I could help and that the conversation was clear and respectful. I really appreciate your 5 🌟 rating!
Thank you for sharing your experience on this page❤️
Kind regards
Waoo/Anna-Sofie
Reply from Waoo
Hejsa Steen
Tak for at dele din oplevelse med os🤩
Det glæder os at høre, at du havde en god oplevelse😁
Venlig hilsen
Waoo/Matilde
Reply from Waoo
Hejsa Bente
Tak for at dele din oplevelse med os🤩
Det glæder os at høre, at du havde en god oplevelse😊
Venlig hilsen
Waoo/Matilde
Nej tak.there is no custom service
Nej tak.there is no custom service , minimum waiting time 2 3 h and every time have same shit excuses a loth of trafic. most shity router out there, first one not work second one only 1 lan cable working. I have called several days and every time waiting time over 1 2 hours. favel as soon I find a new provider.
November 8, 2024
Unprompted review
Reply from Waoo
Hi Adrian.
I am sorry, that you find the reason for extra waiting time to our support a shit excuse.
We also wish, that we didn't have any waiting time, but unfortunately that hasn't been the case lately, and we're looking into this problem.
I would like to see if we can do anything about your problem, and therefore, I have requested some more information about your subscription. You will receive an e-mail from Trustpilot about this.
Best regards
Ada, Waoo
Go service 👍
October 11, 2024
Reply from Waoo
Hejsa Hansen
Tak for din anmeldelse😀
Venlig hilsen
Waoo/Anna-Sofie
De gjorde alt for at installere fiber…
De gjorde alt for at installere fiber gennem tlf. Men har stadig ikke internet i huset, selvom det skulle fungere fra d. 01-10-2024. Så intet net og intet tv på 7 dag, øv
October 7, 2024
Reply from Waoo
Hejsa Gitte
Tak for din anmeldelse😊
Det er ærgerligt, at dit internet stadig ikke virker, men vi håber der kommer en løsning på det😔
Vi er glade for at høre, at du alligevel havde en god oplevelse😁
Venlig hilsen
Waoo/Matilde
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