Easy to order, no subscription. Bargain price, special offers initially. Reasonably priced offers thereafter. Wine delivered within two days. Allows you to try different varieties of wine if you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Further to my problem the company were very pro active in offering a solution to my satisfaction 5stars for customer service Ordered mixed box of wine Expected 6red& 6 white Got 4 red & 8 w... See more
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Customer service is shockingly good. Had a case due to be delivered that went MIA last week. After contacting WW a customer advisor told me it had been damaged and they would resend. Daniel kept me su... See more
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We have enjoyed pretty much every bottle we’ve had from Warehouse Wines but what sets them apart is the quality of their customer service. We’ve recently moved house and I mistakenly didn’t update the... See more
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Company details
About Warehouse Wines
Written by the company
Drink better, spend less with Warehouse Wines.
We import outstanding wines from around the world, made by exceptional winemakers, directly into our warehouse, cutting out every unnecessary cost to ensure every penny goes into the wine itself.
Plus, each and every wine has been taste-tested and approved by world-renowned wine expert Joe Fattorini, so we’re confident that once you’ve sampled the quality on offer you’ll want to come back again and again.
Visit our store Browse our wines
We import outstanding wines from around the world, made by exceptional winemakers, directly into our warehouse, cutting out every unnecessary cost to ensure every penny goes into the wine itself.
Plus, each and every wine has been taste-tested and approved by world-renowned wine expert Joe Fattorini, so we’re confident that once you’ve sampled the quality on offer you’ll want to come back again and again.
Visit our store Browse our wines
Contact info
St James Mill, Whitefriars, NR3 1TN, Norwich, United Kingdom
- 0343 224 1033
- help@warehousewines.co.uk
- www.warehousewines.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent selection
June 22, 2026
Reply from Warehouse Wines
Hi Sandra,
Thanks for the review!
We are delighted to hear that you have appreciated the selection in your recent order and find the wines to be excellent!
Connor @Warehouse Wines
Reply from Warehouse Wines
Hi Philip,
Thanks for the review!
We are grateful for the positive feedback. It's great that you have found the wines to be of great value and that they arrived quickly!
Connor @Warehouse Wines
Reply from Warehouse Wines
Hi Michael,
Thanks for the review!
We are so happy that you have enjoyed our wines and that you find them to be affordable, for the quality! We appreciate the feedback.
Connor @Warehouse Wines
Reply from Warehouse Wines
Hi David,
Thanks for the review!
We appreciate your positive feedback, we are always striving to do what we say on the Tin, so to speak! We hope that the wines are enjoyed!
Connor @Warehouse Wines
Delivery service was excellent
Delivery service was excellent
The wines I have sampled so far
I have enjoyed.
I am impressed with the quality..
June 22, 2026
Reply from Warehouse Wines
Hi Mr Riddell,
Thanks for the review!
It's great that your wines arrived promptly and that you have thoroughly enjoyed what you have tried so far! Here's hoping the rest are enjoyed equally as much!
Connor @Warehouse Wines
Excellent wines at reasonable prices
Easy to order, quick delivery, reasonable prices and excellent quality wines
June 22, 2026
Reply from Warehouse Wines
Hi Mr Morgan,
Thanks for leaving a review!
We are delighted that you found the wines easy to order, that they arrived quickly, and that you find them to be of great quality!
Thanks for the positive feedback.
Connor @Warehouse Wines
Average quality for the price
Average quality for the price. No better than similar wines I purchase direct from the vineyards of Southern Italy. The equal reason for choice is that it is delivered free to the door.
June 22, 2026
Reply from Warehouse Wines
Hi Geoff,
Thanks for leaving us with a review!
We appreciate your honest feedback, although it is a real shame that the wines weren't enjoyed as much as you had hoped.
We take criticism like this very seriously and we will pass on your review to our wine buying team.
Thanks again for the review.
Connor @Warehouse Wines
Reply from Warehouse Wines
Hi there,
Thanks for the review!
We really appreciate your feedback and are delighted that the wines were easy to order, arrived quickly, and are of great quality!
Connor @Warehouse Wines
Every single bottle from the case is…
Every single bottle from the case is undrinkable and I think the worst wines I’ve ever tried. I don’t like leaving negative reviews but what a waste of money, promoted by Martin Lewis Money Expert too. Very, very poor quality. Got a reply saying they’d “popped a request over some further information”. Haven’t received any such request, so that’s just for Trustpilot to look like they care I think lol!
June 21, 2026
Unprompted review
Reply from Warehouse Wines
Hi Ellie,
Thank you so much for taking the time to leave us your review, and I am so sorry to hear that you didn't enjoy the wines you ordered. I completely understand the disappointment caused by this, and I would love to have a further look into this for you, to see if there is anything we can do to help.
I have popped a request over for some further information, and I look forward to hearing from you.
Kind regards,
Clare @ Warehouse Wines
Too many emails
Wines fair to middlig in quality and price, swamped by offers and comms by email.
May 31, 2026
Reply from Warehouse Wines
Hi Andy,
Thank you for your feedback. We are so sorry about the amount of marketing offer you have been receiving and that you did not enjoy our wines. We do hope to see you back sometime in the future.
Thank you,
Mabel @WarehouseWines
Ordered introduction offer
Ordered introduction offer over the phone with a very helpful lady in the afternoon and was delivered the following morning! Exceptional. Only had 1 bottle so far but it was excellent. Great value, quality and service.
May 29, 2026
Unprompted review
Reply from Warehouse Wines
Hi Steven,
Thank you for your feedback! We are so glad you enjoyed our service and the wines so far. We hope you continue to do so!
Kind regards,
Mabel @WarehouseWines
Not impressed on this occasion as my…
Not impressed on this occasion as my wine never arrived allegedly due to damage in transit. Spoke to a member of staff saying I needed this wine by Monday as we had a group of friends over. She couldn't guarantee this which surprised me. I would of expected a fast track delivery especially as it was not my doing but obviously custom satisfaction isn't too high a priority
Think I'll stick to Laithwaites or Virgin Wines from now on.
May 21, 2026
Unprompted review
Reply from Warehouse Wines
Hi Ian,
Thank you for your feedback. I am sorry to hear your order was damaged in transit and I apologise that this was not received in time for your event. We are always striving to improve our customers experience and I would be happy to look into this to see how we can help.
I have send a request for some more information so I can look into this matter for you.
Thanks, Rebecca @ WHW
Good service and delivery but the wine…
Good service and delivery but the wine was very hit and miss with the quality.
March 24, 2026
Reply from Warehouse Wines
Hi there,
It's amazing to hear that you had good service and delivery with us! But I am sorry to hear you may not have enjoyed all the wines. I am sure there will be some great alternative options for you to try, and I hope if you order again with us, you enjoy your next case more!
Finan @ Warehouse Wines
I newspaper advertisement misleading…
I newspaper advertisement misleading 12 bottles £4.99 however add postage is £5.40 a bottle.
May 18, 2026
Unprompted review
Reply from Warehouse Wines
Hi Michael,
We really do appreciate your feedback. We are very sorry you feel this way. All of our orders do have the standard £4.99 delivery fee. However we do have a Wine Pass for £12 (that's just £1 a month) and get free delivery on all your orders for a year, saving you £4.99 every time! If you would like to place an order in the future, please do get back in contact with us and we would be happy to help.
Kind Regards,
Mabel @WarehouseWines
Reply from Warehouse Wines
Hi there Debra,
I hope you're well.
Thank you for your great review! We are so glad that you liked the selection and were happy with the prices attached!
All the best,
Finan @ Warehouse Wines
Reply from Warehouse Wines
Hi there Julia,
I hope you're well.
Amazing to hear that you have enjoyed the wines you purchased with us! :)
All the best,
Finan @ Warehouse Wines
Reordered promptly!
Not sufficient time at this stage to review wines in depth but no problems so far. The buying and delivery process was flawless.
April 28, 2026
Reply from Warehouse Wines
Hi there Eddie,
I hope you're well.
I am glad to hear that your reorder of wines was promptly delivered to you! I do hope you enjoy them when you decide to have them too :)
All the best,
Finan @ Warehouse Wines
New experiences
We’ve only tried two of them so far, but enjoyed them and looking forward to trying the rest
April 28, 2026
Reply from Warehouse Wines
Hi there Janet,
I hope you're well.
Amazing to hear that you have enjoyed the wines so far! I do hope the same applies to the rest of them :)
All the best,
Finan @ Warehouse Wines
Excellent all round service
April 28, 2026
Reply from Warehouse Wines
Hi there Derek,
I hope you're well.
I am very glad to hear that you have had some great service with us! We always want the best for our customers!
All the best,
Finan @ Warehouse Wines
Good Value
Brilliant value across the range of wines supplied to me recently during the last few weeks. Well worth a new customer taking advantage of the special promotions when available.
April 28, 2026
Reply from Warehouse Wines
Hi there Clive,
I hope you're well.
I am very happy to hear that you have been able to take advantage of the discounts and offers we have had on offer over the last few weeks! Also amazing to hear you recommending our services to new customers so thank you!
All the best,
Finan @ Warehouse Wines :)
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