I have been dealing with Rosie at Warranty First she has kept me informed and wasn’t pushy in anyway, I’m in sales and would happily draft her in to my team the whole experience of dealing with Warr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tia is the best! She provided outstanding service and was incredibly efficient from start to finish. She was always on top of everything and genuinely helpful throughout the process. I'm giving h... See more
Company replied
Aidan Green was very professional from start to finish with explaining our renewal after our free initial 3 month warranty. I didn't feel rushed or pressured at all during the phone call and it all we... See more
Company replied
Highly recommend looking at this company before using another. Customer service is brilliant, everything is explained with clarity, any questions are answered. I’ve made claims before and the process... See more
Company replied
Company details
- Car Repair and Maintenance
- Auto Insurance Agency
- Auto Repair Shop
- Car Service
- Insurance Agency
- Motorcycle Repair Shop
Written by the company
For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.
Contact info
1 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 01733830278
- info@warrantyfirst.co.uk
- www.warrantyfirst.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A seamless and quick signup experience…
A seamless and quick signup experience - Luke was very helpful and responsive
May 7, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Luke.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Thoroughly explained everything
Thoroughly explained everything, wasn't pushy emailed me documents to read and gave me time to make a decision. Very polite and helpful. Thankyou.
May 7, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Melody was very good
Melody was very good, she explained everything well. I am happy she is my handler for the period of this contract. That is top notch customer service.
May 6, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Melody.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Big thank you to Rosie,she is very…
Big thank you to Rosie,she is very helpful
May 6, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
5 star service
My go to for setting up my warranty is Alex. He provides very efficient, customer friendly straight to the point service. Every year he makes it a point to ensure I have the best cover possible. Five star service guaranteed
May 5, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Alex.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Reply from Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Rosie
Rosie was lovely
Very informative and helpful in assisting me to pick the right plan for me thank you
May 6, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Dealing with Warranty First is a…
Dealing with Warranty First is a delight from repair enquiry to authorisation and payment.
The individuals are very aware of the process they explain it well and execute what they promise.
I have dealt with Barbara, Cari and Mohamed all were pleasant efficient and reliable. I couldn’t recommend this business enough. I’ve dealt with some dodgy operators in my time when it comes to car warranties this is not one of them.
May 6, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Barbara, Caery and Mohammed.
Should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Mohammed was great throughout the whole…
Mohammed was great throughout the whole process from the next steps of my claim to answering all the questions I had in regards to it too , very understanding and supportive. Amazing customer service was definitely provided.
May 5, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Mohammed.
Should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Amazing Customer Service
Just renewed my warranty for my Range Rover Sports with an amazing repair plan specialist, Chantelle French🙌 honestly what a breath of fresh air. I was putting it off as I hate speaking to sales people but she really made a difference. No hard selling just affordable and appropriate options, I’m so glad she called me. Thank you so much for making this nice and easy especially with the cost of living 👏
May 5, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Chantelle.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Mel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Great so far
May 5, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
Should you need any further assistance, please do not hesitate to get in touch and our team will be happy to help.
Reply from Warranty First
Thank you for your review.
Should you need any further assistance, please do not hesitate to get in touch and our team will be happy to help.
Typical sleazy warranty company. Confidence tricksters.
Edit: They're trying to get this review removed! 8:58 on the first working day after I wrote it. They really don't like people being able to criticise them.
They have great ratings on here but that's plenty of five star reviews from people who are happy they've bought a policy (very easy) and haven't had to try and use it yet (very hard). They look slick and their marketing promises how easy it will be but they have designed plenty of ways to avoid paying. I won't bother to litigate exactly how they weaseled out of paying me, I'll just list a few ways they can get out of it so everyone can go in eyes open.
1) "We may consider..." they use this phrase a lot and insist they aren't an insurance company. Probably so they have a lot more discretion and freedom in when they have to pay out.
2) Lower limits for "wear and tear". Their policies tell you in the headline you're covered but they slip in a tiny section at the bottom with a bunch of items that they won't cover if they break sooner than the headline age and mileage.
3) "Wear and tear" again! Think about your car or the car you're buying, what components on a used car could fail and a slippery company wouldn't be able to say it was natural wear and tear? I'm struggling to think of anything a dishonest actor like Warranty First couldn't claim was natural wear and tear.
4) Your independent garage will not want to deal with these people.
5) They will pay directly to you if your garage refuses to deal with them. They won't give you the VAT though. That's 20% of the bill they save right there.
6) Your claim can be denied based on a single word in an itemised bill (as mine was) but if you want it approved you can choose to submit an absurd amount of evidence that your garage will not want to collect and you will be responsible for the billed hours to do so.
7) Their technicians are the true arbiters. Even if you provide the evidence they ask for they will choose to deny your claim based on all sorts of esoteric technical reasons that you can't argue with (and your garage will not want to spend time on). You can see a bunch of the other one star reviews for specific examples of this.
I don't know what they'll reply to this with if they even bother. They might come up with all sorts of excuses for why this is not awful behaviour or insist that they don't do this. They might try and make me out to be embittered or complain that I sent them a snotty email or say that my fault wasn't included in the terms of the contract. All those might be true, but I had confidence and now I'm out nearly £1500. These people run a confidence scam. Don't buy in unless you're certain they can't catch you out.
April 24, 2026
Unprompted review
Reply from Warranty First
Thank you for your review, we requested clarification on your details so we could provide an accurate response to your comments, not to get it removed.
In terms of our plans, we operate these on a discretionary basis, we are not an insurance provider and all our repairs are assessed in accordance with the plan held and the terms and conditions.
The wear and tear sections if applicable to the plan are clearly displayed on each plan page of the warranty booklet, the cover you have provides consideration to parts that have failed mechanically or electrically, if a part is worn, and is not considered under the wear and tear section, then regretfully it would not be contributed to as part of a repair request.
Garages do not need to liaise directly with us should they not wish to, but should we need further information regarding any quotation or diagnosis, you the plan holder would need to obtain this to submit to us. It is within all correspondence that in the event the garage are not willing to invoice us for any agreed payout, then we would be unable to reimburse any VAT incurred, this also forms part of the terms and conditions.
All repairs are assessed by our technicians using the information provided by yourself and the repairing garage.
Should you wish to raise a formal complaint you can do so at customercare@warrantyfirst.co.uk, once a full and final response is issued, you would then be able to escalate your complaint to The Motor Ombudsman who we are accredited by.
I wish I can give 0 star
I wish I can give 0 star, worst warranty company ever dealt with.
I am repeatedly given conflicting guidance, pushed into situations that increased my out of pocket costs.
I am now escalating this matter to the motor ombudsman and to the court.
Please avoid and their customer service are useless
May 1, 2026
Unprompted review
Reply from Warranty First
Thank you for your review, in the interest of fairness we would like to respond.
Our records indicate that no outcome has been provided in relation to your recent repair request, and that we require further clarification on how the part quoted by the garage has failed. Once we have this information we will be happy to review this matter further. Should you be unable to provide this, then unfortunately we would be unable to progress the repair request any further.
Rachel - Warrenty first ⭐️⭐️⭐️⭐️⭐️
Excellent customer service from Rachel who was very well informed, very friendly and explained the cover extremely well. All questions were answered, Rachel was easy to talk to and provided me with all the relevant information needed. Thank for the excellent service.
April 30, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia Saunders made this experience easy…
Tia Saunders made this experience easy and understandable extremely flexible and understanding
April 30, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Helpful and knowledgeable
Thank you Rosie for your great help in understanding my cover. You were so helpful and knowledgeable that I felt confident making the right decision about my warranty.
April 30, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Just renewed our warranty with Tia and…
Just renewed our warranty with Tia and she was great takes me through every step of the way and got everything set up for me.
Great service
April 30, 2026
Unprompted review
Reply from Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
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