Absolutely gorgeous necklace for wedding and really good price. Quick delivery. Only downside was no order confirmation received so not sure it had gone through until delivered. Delivery quite quick t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a good price for lab doamonds items ordered arrive quickly. Although my last purchase the diamond looked bigger in your pictures. But over all I am happy with my ring the diamond does sparkl... See more
The bracelet is very pretty and well made. However using the Royal Mail for delivery hasn’t been great. My parcel seems to have been on a tour of the country before they finally found Bedfordshire!!
Company replied
Motherwell Store. Monday 13th July 3pm Didn’t catch the assistants name was super helpful on sorting out with a new engagement ring and when couldn’t decide between two wrote info down so I could... See more
Company replied
Company details
About Warren James Jewellers
Written by the company
Warren James are the UK's largest independent jeweller with 212 shops nationwide. Established in 1979 and still family owned, we are absolutely passionate about jewellery AND amazing prices...
This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.
At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!
This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.
We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.
This passion drives our meticulous attention to detail, ensuring that every item is crafted with precision and care. We are dedicated to sourcing only the finest materials, bringing our customers jewellery that embodies elegance, sophistication, and durability. Our collections cater to all occasions, from engagements and weddings to everyday wear, allowing people to celebrate life’s special moments with pieces you'll treasure forever.
At Warren James we also pride ourselves on offering outstanding value. By cutting out middlemen and using volume to drive down operating costs, we are able to deliver exquisite jewellery at prices that are accessible to all. Don't just take out word for it - compare our prices for yourself!
This combination of quality, affordability, and heartfelt passion for jewellery has earned them the loyalty of countless customers, making Warren James Jewellers a trusted destination for those seeking timeless beauty and unmatched craftsmanship.
We welcome your feedback. We don't always get things right though, but we are real people trying our best. If you ever have an issue - contact us through the website if you ordered online, or one of our shops where over 1000 staff are waiting to assist. We'll do our best to put things right.
Contact info
Stockport, United Kingdom
- www.warrenjames.co.uk
4.1
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Fast delivery, the earrings i purchased r really lovely, very pleased with them.
July 19, 2026
Reply from Warren James Jewellers
Hi Lynn,
Thank you for your lovely review! 😊 Your earrings couldn’t wait to sparkle their way to you! ✨
All the best,
Nicola
I bought a set of earrings and necklace…
I bought a set of earrings and necklace as birthday gifts. They were both I. The sale, so a fantastic price.
Really quick delivery and quality.
Warren James will always be my go to..
July 19, 2026
Reply from Warren James Jewellers
Hi Louise.
A birthday gift with extra sparkle 🎉✨We’re so pleased your gifts were a hit 😊
All the best,
Nicola
Pretty earrings …
Earrings are beautiful but smaller than they looked online, they are for a present , I’m sure my friend will be thrilled .
Delivery was so fast
July 19, 2026
Reply from Warren James Jewellers
Hi Kathryn,
Thank you for your lovely review! 😊 We’re so pleased you love the earrings and that they arrived super quickly. We hope your friend loves them too.
Take care,
Nicola
Amazing service and quality
Amazing service and quality.
Fast turnaround.
Staff have been Amazing 👏.
More then anything my Girl is happy 😊.
July 19, 2026
Reply from Warren James Jewellers
Hi Eddie,
Thank you for the amazing review! 😊 We’re so happy your girl is happy — that’s the sparkle we love most! ✨ A big high five to our team too for keeping things speedy and fabulous. 👏💎
All the best,
Nicola
Ordered to sets of earrings and they…
Ordered to sets of earrings and they are absolutely beautiful so easy to order off line and quick delivery 🚚 so thank you so much😊
July 18, 2026
Reply from Warren James Jewellers
Hi Alison,
A little sparkle, speedy delivery, and a happy customer! ✨😊 Thanks so much for your lovely review — enjoy your beautiful new earrings! 💕
All the best,
Nicola
I bought a pair of earrings
I bought a pair of earrings, they discoloured i returned them back and I've not received a refund or a new pair of earrings
July 18, 2026
Reply from Warren James Jewellers
Hi Tracey,
We’re sorry your original earrings lost their sparkle, but we’re happy to say the new pair has arrived! 🎉
All the best,
Nicola
Reply from Warren James Jewellers
Hi Danny,
Yay! 🎉 Thanks for the 5⭐!
Take care,
Nicola
Time of dispatch and very disappointing…
Time of dispatch and very disappointing service
July 18, 2026
Reply from Warren James Jewellers
Hi Angie,
Thanks for your feedback 😊 Personalised items need a little extra time and care to make them special ✨ The dispatch timeframe is clearly shown on our website before purchase, and we hope your unique item was worth the wait! 💕
All the best,
Nicola
Site easy to use goods arrived quickly
July 15, 2026
Reply from Warren James Jewellers
Hi Pam,
Thank you for the lovely review! 😊 Easy shopping and speedy delivery — just how we like it! ✨📦
All the best,
Nicola
very easy to use website and followed…
very easy to use website and followed up with emails with tracking numbers etc......very quick delivery service and i will definately be using warren james jewellers again 10/10 stars from me : )
July 16, 2026
Reply from Warren James Jewellers
Hi Robert,
Thank you for the sparkling review! 😊 We'd happily accept 10/10 stars! ⭐✨
Take care,
Nicola
I wasn't kept up to date about delivery…
I wasn't kept up to date about delivery time and started to panic incase I had missed a notification or delivery. Thankfully it did come.
July 18, 2026
Reply from Warren James Jewellers
Hi,
Thank you for your review! 😊 We’re sorry the delivery updates kept you guessing, but we’re glad your order arrived safely in the end.
All the best,
Nicola
Reply from Warren James Jewellers
Hi,
Sorry you had not received your order. We’re happy to say this has now been sorted ✨
Take care,
Nicola
Very quick delivery and excellent price
July 14, 2026
Reply from Warren James Jewellers
Hi Gary,
Thanks for the 5⭐! 💎
Take care,
Nicola
Beautiful jewellery
My wife asked for pearl earrings for her birthday, and when I saw the matching necklace I purchased both, when they arrived they were well packed and in great condition. It would have been nice if the chain on the necklace was longer but that’s an acceptable condition.
July 18, 2026
Reply from Warren James Jewellers
Hi Gerard,
Thank you! 😊 What a lovely birthday surprise—we hope your wife loves her matching pearl set!
Take care,
Nicola
Quality service and product
Simple to order, customer service was excellent as I received a call from them to confirm order, address and asked if I had any questions.
Received order quickly and very happy with everything
July 14, 2026
Reply from Warren James Jewellers
Hi,
Thank you so much! 😊 We're so pleased you had a smooth experience from order to delivery. It was a pleasure helping you, and we hope you enjoy your new jewellery.
All the best,
Nicola
Reply from Warren James Jewellers
Hi,
Five stars? We’ll take that! 🌟
Take care,
Nicola
Reply from Warren James Jewellers
Hi Kelly,
Yay! 🎉 Thanks for the 5⭐!
Take care,
Nicola
The necklace and earrings are lovely
The necklace and earrings are lovely, but they arrived in a bag making it look like it had been bought on a market stall, very disappointed 😞
July 18, 2026
Reply from Warren James Jewellers
Hi Paul,
Thanks for your feedback 😊 We’d love to think the beautiful jewellery itself deserves a little more sparkle than a 1-star rating though!
Take care,
Nicola
Items were exactly as I ordered online
Items were exactly as I ordered online. Looks great 👍
July 18, 2026
Reply from Warren James Jewellers
Hi Cynthia,
Thanks a million for the 5⭐!
All the best,
Nicola
Easy to use web site
Easy to use web site, good bargains. Looks as described, fast delivery and good communication, pleased with overall experience.
July 18, 2026
Reply from Warren James Jewellers
Hi Jane,
Thanks a million for the 5 stars! We’re smiling way too hard right now 😄
All the best,
Nicola
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.