Warwick Buildings Reviews 

Reply from Warwick Buildings

Oct 14, 2020

Dear reader
We did indeed have Suraj Kalsi as a customer.
The building was made with two types of cladding and was actually square externally.
Because the overall thickness of the sections were different it meant that there were different amounts of brick showing internally. Basically the customer didn’t like difference that this created on the inside of his garage. Unfortunately this spec was chosen by the customer as a means to save money – and both styles of cladding were made in the standard way. This ultimately meant that they could only join together on the outside of the sections, in order to keep the roof square.
I can confirm that the window was a different level to the door – something that was intending to be rectified – this would have been a fairly simple procedure done on site. It was because the door was set lower than the brick course.
We did indeed bring the building back with the intention of adjusting it somehow (outside the standard order details), to the customers satisfaction, however what the customer has failed to add was the following – after it was back in the factory.
He wanted to change the colour of the door that he had ordered.
He wanted to change the colour and the size of the window that he ordered.
He wanted to change the cladding from shiplap to feather edge.
He didn’t like the colour of the feather edge
Then…
He turned up on Saturday morning without an appointment (during Covid times) and was abusive and threatening towards our sales manager in front of other customers, and demanded a resolution in his favour or he wouldn’t leave the show site.

After conversations with the employees, it was decided that in the safety of the staff was paramount. Coupled with the changes to the design, the best way forward was to provide a FULL refund.

Reply from Warwick Buildings

Jan 7, 2019

I think we need to re-iterate the actual facts about your order.
1. You chose not to go for planning permission even though we informed you that your location need planning - in front of the house
2. We supplied & fitted the building to your satisfaction - whereby you not only decorated the inside but you used the building on a daily basis.
3. You were told by the council that you needed planning - so you demanded drawings from us. These are purchased separately from an independent supplier
4. The ridge beam developed a fault - however the building was not in any danger - but under your warranty it needed fixing (hence we tried to do a cost effective fix until the planning permission was concluded). We returned to attend to the fault.
5. We left the building with the trims off as per your agreement after our conversation on the day of the adjustments, as you were not satisfied with the initial repair. As the building was perfectly safe we agreed to wait until the planning outcome before any further work took place.
6. We heard nothing from you for 5 months - then the goalposts changed as your planning was refused and you appealed the decision - which could take 2 years. The demand from your wife was now to replace the roof immediately - I took the phone call and agreed over the phone.
7. You posted your bad review. This is the first communication that we have had from you in writing.
8. We agreed a date to replace the work in writing - arrived on the day as agreed - asked your wife to vacate the building as she was still working in it on the day - replaced the roof - tidied up as required - completed our side of the work to your satisfaction.
9. Received an email from your wife complimenting the lads on site.

We are sorry that you have experienced a fault with your building, things do happen outside our control, however we have stood by our product and ensured that your building is fit for purpose. Rest assured we would have much preferred to have been able to settle the matter without the need for a review system, however it seems that the change in attitude towards our company has come from something outside our control as we were not at fault for the location of the building.

I have read your other google reviews - and notice that your 2 reviews for your company are that of your wife & yourself...

Reply from Warwick Buildings

Dec 21, 2018

Dear Roxy - (Reply number two after changing the original review)
Wow – you seem to be a bit Jeckyl & Hyde here. We have never disputed that there was a dip in the roof. It wasn’t sunk as you have described, but indeed it wasn’t perfect. Our team put a string line across the beam and it was lower in the middle by 6mm (over 6.2m span) – and we agreed that it needed changing.
You have had several complaints from neighbours and questioned our lads on site as to what your neighbours had spoken to our team about over the fence.
When they completed the work to your satisfaction you have confirmed to the lads that not only were you initially delighted to write a bad report, but you would indeed change / remove it because the issue had been resolved, and you were more than happy with the lads.
Indeed, I did ask if you would be kind enough to do it – here is my request.
Dear Roxy
Following on from the adjustments to the roof that we have provided, would it be possible for you to adjust / remove the review that you have provided on Google.
I appreciate that you felt it was the way to get the office attention, however we were always expecting to either relocate the building or address the roof once the planning had been settled.
I trust that we can move forward and put the matter to bed, and that you are happy with your office building now that the adjustments have been made,
Your response - Hi David,
I was told by your sales manager that you had an internal drawer who could draw up our plans and after him again not returning my calls, I had to pay for this privately.It would be reasonable to assume a future client would receive the same experience as your internal staff member has not been dealt with. If you can tell me how you are going to deal with this internally, I am prepared to make a reasonable amend to my review.
Your on site staff have brilliant and have no complaints of them.
Regards, - Roxy
As I have described in my reply. Our sales manager has a completely different point of view of this matter, and as he has quite rightly explained on more than one occasion – we don’t have an internal drawer for elevations – these are outsourced to an Architect – and you would always need to purchase individually – they are £100. We also do not expect to tell you how we deal with the company internal affairs so you can decide whether to amend a review or not.

May I add… dealing with a difficult customer like yourself who does not listen to the advice that we have given on several occasions, has been more than challenging to say the least. If you had listened to our sales manager in the first place when he said you needed planning permission to site it where you have, you would not be in the situation of having a building in green belt area with the Council and your neighbours pressurizing you to take it down. Please don’t contact us when you need to relocate it from the front garden to the back garden.