Wasteconnections Reviews 

Kept their brights on and didn't move over enough for me to not hit trash cans on my side of the road. The driver deserves a life sentence in prison

Waste management of Alexandria&Kinder louisiana by far the worst trash company,trash gets missed all the time,I call them& they lie saying mY trash will be picked up

Iwant to say the exceptional service do to my building and special attention to dagnel and jose amaizing workers!!!!

There is no follow through. You can call over and over again to get your container picked up. Empty promises, multiple excuses, why? Perhaps get it together and tell the truth and have some integrity. This Company has the worst customer service.

My Experience with Waste Connections – A Cautionary Tale for Small Business Owners

I’m sharing my recent experience with Waste Connections in the hope that it helps other small business owners make informed decisions.
Earlier this year, I was surprised to see my monthly trash service rate increase by over 200% without prior notice. When I inquired about the reason, I received a written response stating that pricing wasn’t based on a specific formula, but rather on internal decisions. I was told that annual increases typically range from 18–28%, which made the significant jump in my case even more confusing.

As a small business, I couldn’t justify continuing under those terms, so I made the difficult decision to cancel my service. Unfortunately, that decision came with a cost—over $600 in fees for services I didn’t receive, just to terminate the agreement.

Believing I had found a better option, I signed up with Air Capital Trash, which presented itself as a local, community-focused company. However, shortly after, I learned that Waste Connections had acquired them. My first invoice post-acquisition was nearly double what I had previously paid, prompting me to cancel again—twice in one year.

To add to the frustration, I was later informed of an additional $45 fee to remove a trash container I had already paid to have picked up during my initial cancellation. I was initially told this fee would be waived, only to be informed later that the waiver had been rescinded. This back-and-forth has been confusing and disappointing.
To clarify:
I did not sign a new contract with Waste Connections after the acquisition.
I paid all requested fees to end my service the first time.
I paid for six months of service I didn’t use, and then paid again for service through a company that was later acquired by the same provider.

I’ve tried to resolve these issues directly and respectfully, but the experience has left me feeling frustrated and unheard. I’m sharing this not out of malice, but to raise awareness for other small business owners who may be considering their options.

Please do your due diligence when selecting a waste management provider.

In my experience, transparency and consistency are key—and unfortunately, I didn’t feel I received either.

Let’s support companies that value fairness, communication, and customer service.

In Case you need proof of what to expect----true baid an switch....

1.    The email I got when I asked for the formula as to why my bill was
increased 217 percent?

On Tue, Feb 4, 2025 at 5:43 PM Mark Armstrong
wrote:
Not sure of a formula?
Every January  Corporate tells us we need anywhere from 18% to 28% increase to cover costs.
I have been here 25 years and every Jan we have a price increase.
Everything should be spelled out in the agreement on file.
Thank you!
 
MARK ARMSTRONG
Sales Representative
Waste Connections Of Kansas | NYSE/TSX: WCN
2745 N. Ohio St
Wichita, Ks. 67219
OFFICE:  (316) 838-5885
Cell:    (316) 253-8025

2.   The email where Mark Armstrong agrees to wave the 45
dollar fee for the dumpster the 2 nd time this year…but then
later changes his mind??
 
 
Mark Armstrong Fri, Oct 3,
10:49 AM

to me
Good Morning Heidi,
 
Thank you for your feedback. Im sorry to hear that you’re dissatisfied.
 
Please know that we take great pride in being the top hauler in the Metro area. We are proud to
serve USD 259 Wichita, Maize, Goddard, Andover, and Haysville school districts just to name a
few, as well as all major hospitals across the city.
 
Safety is our top priority, and fairness is a core value of our company. Ive had the privilege of
working here for 25 years, and I can confidently say that we are committed to treating every
customer with respect and care.
 

While I regret that we weren’t able to meet your expectations, I have gone ahead and waived
the $45 removal fee as a courtesy.
 
Wishing you all the best in the future, and good luck with Allen and Son.
 
Warm regards,
 
MARK ARMSTRONG
Sales Representative
Waste Connections Of Kansas
2745 N. Ohio St
Wichita, Ks. 67219
OFFICE:  (316) 838-5885
Cell:    (316) 253-8025

I own a small business and we use a 32-gallon container. 3 times in the last 11 months, I have been overcharged for my service. Each time is more than my actual monthly payment. I call and I am then credited the next month. It's frustrating but it sounds like an issue with their cameras (third eye) on the truck seeing trash from other businesses. Each time I am charged for an additional yard of garbage, even though that is not possible with my container. I called today, on the 3rd time of this happening. I was asked if I could move my container. Sadly, I can't. It's where Waste Connections put it and the only area for trash cans. I asked if they were able to turn off the camera when they have businesses with trash close together and I was told no. I asked if they could check billing and not have this charge on accounts where this is not possible. I was again told no. I was told it's my responsibility to follow up and check my invoice. I asked where their accountability in not overcharging customers lands and was told "our tech team says that there are bugs, it happens". Completely unprofessional and dishonest. No recourse but to not have trash service. They have the monopoly with the City of Vancouver.

I had their recycling service and was paying for twice a week pickup. I called to save money to have only once a week pickup. They told me to sign a DocuSign for the new rate without mentioning a three year contract. I signed it quickly then they raised the rate to be HIGHER than the 2x weekly pickup. Something in the contract said they can raise rate for basically any reason. Now they have me locked in for three years for MORE than the ORIGINAL rate I was originally paying for the 2x pickup and now I only have a 1x weekly pickup. THIS IS UNETHICAL BUSINESS PRACTICE! STAY AWAY - STAY AWAY - STAY AWAY FROM THIS TYPE OF COMPANY. HOPEFULLY THEY CANNOT CONTINUE TO play these games with consumers and these types of reviews prevent them from taking advantage of people like myself and others!

Horrible business. Two 6yd bins on the same property - charging newer tenant for Two services a month, other tenant of almost 10 years DOUBLE on all fees for HALF of the services. . Literal robbery. Horrible company with no respect for loyal customers. They’d rather bring in new customers cheap and increase drastically over your diabolical 5 year contract. RUN AWAY.

I’ve had experience with them personally and professionally. They got a foothold in this market by buying a great local company, Best Waste. Good for them, they’re good folks and worked hard to build a great brand. Then it was taken over by the 3rd largest in the nation. Not having to work to earn something means it isn’t appreciated. That was reflected from day 1.

The roll offs went from next day and personal texts asking about service for the week to me having to email and then follow up with a phone call. I was given the number for the sales rep and when I told him just to pick up and final the account he told me I had to call the office for that. No sense of urgency or desire to please customers at all. This may be due to employees taking over and learning the new system but that’s not my problem. They also didn’t notify anyone of the change over. So I’ll never use them for construction again.

On to my new house in Guadalupe County, Texas. I fired them today and switched to a local company. WC wants $25 to pick up the container. I had to go get the damn thing to begin with! I set up the account the last week of October and they weren’t bringing it until like November 10th. The rep said “but sir, we don’t bill you until the unit is in place.” Yeah, but I live here NOW and am generating trash NOW. It just happened to be the day I picked up my trailer in Houston and the supervisor said I could stop by their yard in Seguin and get my own. It was on the way so it worked out. But for the rep to lack commons sense and not put this together just boggled my mind.

The lack of continues with communication. We weren’t told that pick up would move to Friday during the holiday weeks. They have all our info, it wouldn’t be difficult to send an email blast or text message. Nothing. And today I got home and while checking the mail noticed my container was full. Upon calling the 800 number the message said they were running behind due to the inclement weather on Tuesday. Again, fine. Life happens. Just communicate with your customers.