Started off ok but since I placed the order, they have been difficult to contact. The confirmation of order and other emails have been 'no reply'. Order No 11640164 They have still not informed me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Arrived well packaged and perfectly on time. I p3aid the extra for the gift wrapping and wasn't disappointed.. The only real issue was that I ordered two gift wrapped items and there was nothing to i... See more
Company replied
Nice-looking watch, delivered (eventually) when they promised. I was surprised, buying from a ".co.uk" address, that it was shipped from Holland and took a full ten days to arrive. I should have don... See more
Company replied
I was initially concerned after receiving a shipping notification showing dispatch from the Netherlands when I bought from a .co.uk website but no issues with vat as it showed duties paid at checkout.... See more
Company replied
Company details
Written by the company
Order your watches quickly and securely at Watch.co.uk. Everything on stock, fast delivery throughout The United Kingdom. Official dealer of all offered brands.
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.watch.co.uk/contact/contact-form/
- www.watch.co.uk
4.2
Great
354 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement strap for Citizen eco watch
Replacement original leather strap for my Citizen watch and tool arrived in good order. Exactly as described and excellent quality. Easy website to navigate and prices reasonable.
January 2, 2025
Unprompted review
Reply from watch.co.uk
Thank you for the wonderful review! We’re so pleased to hear that you found our quality to be excellent. We look forward to serving you again! Kind Regars, Team Watch.co.uk
I must admit I was a bit sceptical…
I must admit I was a bit sceptical about ordering from an watch dealer outside the UK after having a really bad experience with another non UK seller. After reading reviews I decided to order and was not disappointed. Watch arrived quickly and am pleased with the purchase
December 28, 2024
Unprompted review
Reply from watch.co.uk
Good afternoon,
Thank you very much for your positive review! We are happy to hear that you ultimately chose us and that we gave you a good experience with us :) We hope you enjoy your purchase for a long time and look forward to having you back with us. Kind Regards, Team Watch.co.uk
Wrong item sent...not checked prior to shipping, poor quality control, slow delivery.
order 11307839, I ordered this on the 21/12/2024. Arrived 12 days later, however its the wrong item. They didn't even bother to check the order or the picture against the item they picked up & shipped. The item they sent was a completely different model, but the package had the correct item number. I ordered FC-CL2S18/S but they sent FC-CLCS18/S inside the package label for FC-CL2S18... Clearly no quality control check in place. I want a refund on my delivery & the correct item to be sent ASAP. This was a timed order for a gift, but seems like this company can't even get the basics right.
Also the delivery was very very slow, who knows if they will even send the correct item this time.
So far a poor experience from them.
Still awaiting a response.
January 2, 2025
Unprompted review
Reply from watch.co.uk
Good morning
Thank you for bringing this matter to our attention, and we sincerely apologize for the issues with your recent order.
Regarding the delivery timing, we would like to clarify that your chosen shipping method had an estimated delivery date of January 1st, which is a public holiday. Consequently, the order was delivered on January 2nd, the next business day.
We deeply regret that the incorrect item was sent to you. This experience does not reflect the high standards we strive to uphold in both our service and quality control. To avoid further inconvenience, we have already processed a full refund for the incorrect item. Unfortunately, at this time, we are unable to process a replacement item at no cost, but this ensures you can proceed with your purchase elsewhere without delays.
We are truly sorry for this experience and want to reassure you that we are taking steps to strengthen our processes to prevent similar errors in the future.
If there’s anything else we can do for you, please don’t hesitate to reach out—we’re here to assist.
Kind regards,
Your Watch.co.uk Customer Service Team
Still no sign of the watch I bought for…
Still no sign of the watch I bought for a Christmas present, ordered on 11th December. Customer services just send me a tracking link that falsely claims that Evri tried to deliver at 11.34pm (!!!) on Friday 27th December & since then no progress to the delivery. Have asked for a refund but no response since! Shocking to read so many other awful reviews. How can they claim to be a reputable company if they treat customers like this?? Strongly suggest consumers avoid. I will add many more reviews unless the watch is received or refund is issued.
December 27, 2024
Unprompted review
Reply from watch.co.uk
Dear Susan
Thank you for sharing your concerns. Please accept our sincerest apologies for the delays and frustration you’ve experienced with your order.
We understand how upsetting this situation is—especially considering it was intended as a Christmas gift. According to the tracking information provided by Evri (click here for tracking details), the parcel faced an attempted delivery on December 27th at 11:34 PM, which understandably seems unusual. We have already initiated an official investigation with Evri to clarify this matter. Unfortunately, due to the holiday season, these inquiries may take slightly longer than usual.
We want to assure you that resolving this issue is our top priority. We are committed to ensuring either the successful delivery of your order or issuing a refund without further delay.
We deeply regret the inconvenience caused and truly appreciate your patience and understanding. Should you have any further questions or require additional assistance, please don’t hesitate to reach out to us.
Warm regards,
Service Team Watch.co.uk
fast shipping and good shopping…
fast shipping and good shopping experience
December 23, 2024
Unprompted review
Reply from watch.co.uk
We’re thrilled you had a great experience! Thank you for your kind words. We hope to see you back for more in the future! Kind Regards, Team Watch.co.uk
Timely delivery by Watch.co.uk
December 19, 2024
Unprompted review
Reply from watch.co.uk
Good morning,
Thank you very much for your positive review! We are happy to hear that your order arrived on time. We hope you enjoy your purchase, and we look forward to seeing you again. Yours sincerely, Team Watch.co.uk
Sold a genuine article that was what I…
Sold a genuine article that was what I needed. I know I can trust them again in the future, if needs be.
December 20, 2024
Unprompted review
Reply from watch.co.uk
Thank you so much for your kind feedback! We're thrilled to hear that you’re happy with your purchase. As an official retailer of all the brands we sell, we strive to offer only genuine products that meet your needs. We're grateful for your trust and look forward to serving you again in the future!
Your Service Team Watch.co.uk
Genuine quality strap
I needed a replacement strap and placed an order. It’s exactly what I needed, genuine quality and a good price.
December 18, 2024
Unprompted review
Reply from watch.co.uk
Thank you for your fantastic review!
We strive to always offer the best products, prices, and services to our customers. We hope you enjoy your item and look forward to welcoming you back soon.
Your Customer Service Team Watch.co.uk
Strap I bought was perfect
Strap I bought was perfect. On time delivery. I recommend to buy from this shop.
December 12, 2024
Unprompted review
Reply from watch.co.uk
Thank you for your feedback and recommendation. It is a great pleasure for us to see our customers happy. If you have any questions, please don’t hesitate to contact us—we are always delighted to help.
Your Customer Service Team Watch.co.uk
Reply from watch.co.uk
Thank you for your fantastic review. We strive to always offer the best products, prices, and services to our customers. We hope you enjoy your item and look forward to welcoming you back soon.
Your Customer Service Team Watch.co.uk
FIRST CLASS SERVICE
ordered one day received the next , very happy with the watch and great prices , will definitely buy again .
RECOMMENDED
December 4, 2024
Unprompted review
Reply from watch.co.uk
Thank you so much for your fantastic review! We're thrilled to hear that you're happy with both the service and the watch. We always strive to provide fast and reliable service, so it's great to know it met your expectations. We look forward to serving you again in the future! Thanks for recommending us! Kind Regards, Team Watch.co.uk
I ordered wrong watch strap
I ordered wrong watch strap, I set them the message they are very helpful and they send me the refund very quick, great service customers
Well done 👏 I'm very happy
November 25, 2024
Unprompted review
Reply from watch.co.uk
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. It's great to know that we could assist you quickly with your refund. If you ever need help with anything else or need to order the correct watch strap, don't hesitate to reach out. We’re here to help!
Thanks again for your feedback, and we're happy that you're pleased with our service!
Kind Regards, Team Watch.co.uk
Very efficient company
Very efficient company to deal with. Ordered and within 5 days with me and watch strap fitted.
November 18, 2024
Unprompted review
Reply from watch.co.uk
Thank you for your king review and feedback. Happy customers is our main goal and we work to provide the best products, prices and services. Hope to see you back soon!
Your Service Team Watch.co.uk
Reply from watch.co.uk
Thank you for your great review! We hope you will enjoy your purchase for a long time. And we look forward seeing you back again. Kind Regards, Team Watch.co.uk
brilliant as usual
November 16, 2024
Unprompted review
Reply from watch.co.uk
Hearing about your happiness with your purchase is the highlight of our day! We're here to make your watch-buying experience exceptional. Kind Regards, Team Watch.co.uk
Fitted brilliantly strap was a perfect…
Fitted brilliantly strap was a perfect fit delivery was great in time and on time
Would happily use again highly recommended
November 1, 2024
Unprompted review
Reply from watch.co.uk
Thank you for sharing your positive experience with our watch quality! Crafting timepieces that bring joy to our customers is what drives us forward. Kind Regards, Team Watch.co.uk
Had difficult to source item after…
Had difficult to source item after being on a waitlist for it.
October 25, 2024
Unprompted review
Reply from watch.co.uk
Thank you for your great review! We hope you enjoy your watch strap in combination with your watch. Kind Regards, Team Watch.co.uk
100% Recommend
November 15, 2024
Unprompted review
Reply from watch.co.uk
Thank you for sharing your happiness with us! We're committed to continuously exceeding your expectations with our products and service. Kind Regards, Team Watch.co.uk
Delivered the watch in plenty of time…
Delivered the watch in plenty of time for my sons birthday
November 5, 2024
Unprompted review
Reply from watch.co.uk
We're genuinely delighted that your purchase brought you happiness. Your positive feedback fuels our passion for providing top-notch products. Kind Regards, Team Watch.co.uk
Trust worthy merchant
Merchandise was dispatched quickly and securely using a reputable courier company.
November 7, 2024
Unprompted review
Reply from watch.co.uk
Good morning dear Michael.
Thank you for the positive feedback. We are happy to know that you were satisfied with the delivery and the information provided. We look forward to welcoming you again soon.
Your Customer Service Team Watch.co.uk
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