Started off ok but since I placed the order, they have been difficult to contact. The confirmation of order and other emails have been 'no reply'. Order No 11640164 They have still not informed me... See more
Company replied
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Review summary
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Reviews shaping this summary
Arrived well packaged and perfectly on time. I p3aid the extra for the gift wrapping and wasn't disappointed.. The only real issue was that I ordered two gift wrapped items and there was nothing to i... See more
Company replied
Nice-looking watch, delivered (eventually) when they promised. I was surprised, buying from a ".co.uk" address, that it was shipped from Holland and took a full ten days to arrive. I should have don... See more
Company replied
I was initially concerned after receiving a shipping notification showing dispatch from the Netherlands when I bought from a .co.uk website but no issues with vat as it showed duties paid at checkout.... See more
Company replied
Company details
Written by the company
Order your watches quickly and securely at Watch.co.uk. Everything on stock, fast delivery throughout The United Kingdom. Official dealer of all offered brands.
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.watch.co.uk/contact/contact-form/
- www.watch.co.uk
4.2
Great
354 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
purchased genuine Seiko watchstrap
easy to find the genuine watchstrap I was looking for, bought a couple of tools as well which are good quality
June 5, 2025
Unprompted review
Reply from watch.co.uk
Hi Ian,
Thanks a lot for your great review!
We’re glad you found the genuine Seiko strap you were looking for — and it’s great to hear the tools met your expectations too.
It’s always a pleasure to know when everything goes smoothly from search to purchase.
We look forward to welcoming you again soon at Watch.co.uk!
Best regards,
The Watch.co.uk Team
TERRIBLE CUSTOMER SERVICE!
TERRIBLE CUSTOMER SERVICE!
I sent an email re broken watch 2 weeks ago and have received no reply! I have sent chaser emails, attempted to call and still nothing.
I implore you to respond to my customer service emails or to this review.
Ref - 153773427927
Order number - 11019767
I wish to return my watch which is still within the warranty period. I will await a response, however long that may be.
June 1, 2025
Unprompted review
Reply from watch.co.uk
Hi Chris,
Thank you for your message and for sharing your feedback.
We’re truly sorry to hear about your frustration. Please rest assured that we have responded to all your emails within 24 hours, as we always strive to offer timely support. However, we noticed that at least two of our replies were returned as undeliverable, which may explain why you haven’t received them.
Most recently, on June 9th, we sent you a detailed response with a proposed solution regarding the issue you reported. Unfortunately, as previously explained, the problem you described is not covered under the manufacturer's warranty.
If you still haven’t received our emails, we kindly ask you to contact us from a different email address so that we can assist you further without delay. We sincerely regret the inconvenience caused and appreciate your patience.
Kind regards,
The Watch.co.uk Team
Incorrect Advice on Website
The website advised me that the strap was a match for the watch and would fit. It did not. At least the returns process was relatively simple.
May 23, 2025
Unprompted review
Reply from watch.co.uk
Dear Customer,
Thank you for your feedback — we’re truly sorry to hear that the strap you received didn’t fit your watch as expected.
Although we aim to provide accurate information and compatibility on our website, it seems something may have gone wrong in this case. We sincerely apologise for the inconvenience.
We’re glad to hear that the return process went smoothly. If you’d still like assistance, we’d be happy to help you find the correct strap. Just let us know your order number or send us a picture of the watch (especially the case back), so we can guide you to the most suitable option.
Thank you again for sharing your experience — your input is very valuable to us and will surely help us improve for the future.
Best regards,
The Watch.co.uk Team
Great selection of authentic Swatch watchstraps
Great selection of authentic Swatch watch straps to replace old worn originals. Excellent courier service.
May 29, 2025
Unprompted review
Reply from watch.co.uk
Hi Polly,
Thank you so much for your lovely review!
We’re glad you found the perfect replacement strap for your Swatch — and even happier to hear that the delivery went smoothly.
We appreciate your support and look forward to welcoming you back to Watch.co.uk anytime!
Best regards,
The Watch.co.uk Team
Good service.
Clear website, was able to find what I needed easily. Good, clear communications during & after purchases, & during delivery. Well-packaged & delivered ahead of schedule. Despite goods being sent from the Netherlands, the service was extremely efficient & communicative.
May 21, 2025
Unprompted review
Reply from watch.co.uk
Thank you very much for your detailed feedback, Philip!
We’re glad to hear you had a smooth experience — from navigating the website to receiving your order ahead of schedule.
We appreciate your comment regarding the company’s location. While Watch.co.uk is part of a group based in the Netherlands, this is clearly stated in the company information section on our website. Our goal is always to provide a transparent and reliable service, regardless of the customer’s location.
We hope to welcome you again soon!
The Watch.co.uk Team
Great collection of watches
Great collection of watches, easy to order. Only thing what went wrong that its possible to pick a courier that's not really available, so that caused some delays and confusion.
Reply on questions could be faster....
May 15, 2025
Unprompted review
Reply from watch.co.uk
Thank you very much for your feedback, Remko!
We're happy to hear you enjoyed our watch collection and found the ordering process easy.
We also truly appreciate your comments regarding the courier selection and response time — and we apologise for any confusion or delay caused. Your feedback is valuable and has been shared with the relevant teams so we can improve these areas moving forward.
We hope to offer you a flawless experience next time!
The Watch.co.uk Team
Not replying once I returned an item
Everything was fine until I tried to return an item. It is showing as delivered on tracking 2 weeks ago but customer services are not responding to my emails and not acknowledging they have received it. Still waiting for a response
Edit. They replied to me once I got the automated email eventually confirming the refund. Very slow but we got there in the end
May 16, 2025
Unprompted review
Reply from watch.co.uk
Hi Kishan,
Thank you for your message, and we're sorry to hear about your experience with the return process.
Please note that returns sent using our free return label typically take 10 to 14 business days to be delivered to our central warehouse in the Netherlands. This is because the parcel is first collected by a local return partner and then forwarded internationally.
We understand how frustrating the wait can be, and we want to look into this for you right away.
Could you please send us your order number so we can check the status of your return and assist you further?
We’re here to help and will make sure this is resolved as soon as possible.
The Watch.co.uk Team
Reply from watch.co.uk
Thank you very much for your review, Stephen!
We’re glad you were pleased with our prompt and professional service.
We look forward to welcoming you again soon at Watch.co.uk!
The Watch.co.uk Team
Impressed with my experience with…
Impressed with my experience with watch.uk
Purchased a watch as birthday gift, it arrived promptly, I was able to track my oder, the watch was just as described on the website, well packaged and in a lovely box. Card stamped with date for warranty.
May 8, 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your lovely feedback, Nicole!
We’re delighted to hear that your experience with Watch.co.uk was such a positive one — from the timely delivery to the packaging and presentation.
We hope the birthday gift was a success, and we’d be happy to assist you again anytime!
The Watch.co.uk Team
Great value product with fast delivery
May 8, 2025
Unprompted review
Reply from watch.co.uk
Thank you for your great feedback, Chris!
We’re glad you were happy with the value and speed of delivery.
Looking forward to welcoming you back to Watch.co.uk!
The Watch.co.uk Team
26 hours from ordering to my doorstep
26 hours from ordering to my doorstep. Cannot fault the service at all.
Have already ordered again.
May 1, 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your wonderful feedback!
We're truly delighted to hear that your order reached you in just 26 hours — and even more thrilled that you've already placed another one. That kind of trust means the world to us.
We look forward to serving you again very soon!
Kind regards,
The Watch.co.uk Team
Communication was good, order got on time and a good looking watch with a nice but not boring vibe
I placed my order and immediately received the confirmation, delivery date, etc., and the delivery was on time.
I like the watch since I like rectangular watches with retro vibes. I would keep the size of the dial but make the frame maybe 2 mm thicker to make it look a bit bigger; after all, this is 2025. I have ordered the T24 Blue version, which is more versatile and more comfortable than the JLC Reverso. One start has been deducted since the warranty has not been stamped, and I need to contact them about that.
April 24, 2025
Unprompted review
Reply from watch.co.uk
Thank you for your detailed and thoughtful review!
We’re really glad to hear that your order arrived on time and that you’re enjoying your T24 Blue — it’s a great choice, and we love your comparison to the Reverso! It's great to know you're into that sleek, retro rectangular style.
We truly appreciate your feedback regarding the dial proportions — and yes, you're right, it's 2025, so a bold frame is always welcome! 😊
As for the warranty, we're sorry it wasn’t stamped — our customer service team will be happy to assist and make sure everything is sorted quickly.
Thanks again for your order and for taking the time to share your experience with us. We hope to see you again soon!
Kind regards,
The Watch.co.uk Team
Great place to buy OEM straps.
This is the second time I've made a purchase from watch.co.uk. It was easy to find replacement straps for my watches. Transaction was straight forward and there was a good level of communication from dispatch to delivery. I would recommend based on my experiences.
April 28, 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your wonderful feedback and for coming back to shop with us again!
We’re delighted to hear that you found the right OEM straps easily and that the whole process — from order to delivery — went smoothly.
Your recommendation truly means a lot to us, and we look forward to helping you again in the future!
Best regards,
The watch.co.uk team
Excellent experience!
Excellent experience, this company did exactly what it said it would. Lovely product, exactly as expected, delivery as promised next day, and a great price. I'd definitely use them again!
April 23, 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your kind feedback!
We are delighted to hear that you had an excellent experience with us and that everything met your expectations — from the product to the delivery.
Your satisfaction is our greatest reward, and it would be a pleasure to welcome you back anytime!
Kind regards,
The Watch.co.uk Team
I would definitely use them again
I was initially concerned by some of the negative reviews. However these were very misfounded, the order was exactly as described, high quality and seems a genuine citizen replacement strap. I am more than happy with watch.co.uk yes there are based in Holland but the clue is in their name which is clearly in their website details. The order was placed on Monday with anticipated delivery on Friday, it was actually delivered on Wednesday which is a great service. I would definately use watch.co.uk again, do not be misled by some negative reviews.
April 23, 2025
Unprompted review
Reply from watch.co.uk
Thank you so much for your wonderful feedback, Trevor!
We are truly pleased that your experience exceeded expectations and that you were happy with both the quality and the delivery time.
Your trust and kind words about Watch.co.uk are greatly appreciated.
We hope to see you again soon!
The Watch.co.uk Team
Best price by far
Best price by far. Extremely efficient service. What's not to love.
April 12, 2025
Unprompted review
Reply from watch.co.uk
Thank you very much for your kind words!
We’re thrilled to hear you were pleased with both the price and the service.
We look forward to welcoming you back at Watch.co.uk!
The Watch.co.uk Team
No comments
April 9, 2025
Unprompted review
Reply from watch.co.uk
Thank you very much for your feedback!
If you have any suggestions, we would be delighted to hear them as we are always looking to improve and would love to exceed your expectations on your next visit.
We look forward to welcoming you again soon at Watch.co.uk!
The Watch.co.uk Team
Watch strap arrived quickly after being…
Watch strap arrived quickly after being advised it was initially out of stock so pleased with communication.
Strap itself is a good quality and tool to fit it worked well.
April 4, 2025
Unprompted review
Reply from watch.co.uk
Thank you very much, Christian!
We’re happy to hear that you were pleased with the communication, the quality of the strap, and the fitting tool.
We truly appreciate your feedback and hope to welcome you again soon at Watch.co.uk!
The Watch.co.uk Team
Reply from watch.co.uk
Thank you for your positive review! We're glad to hear that the strap met your expectations and was delivered promptly. If you have any questions or need assistance in the future, feel free to reach out! Kind Regards, Team Watch.co.uk
Great service watch strap came within…
Great service watch strap came within 24hrs.
March 20, 2025
Unprompted review
Reply from watch.co.uk
Thank you for your wonderful review! We're so glad to hear that you received your watch strap within 24 hours. Your satisfaction is our priority, and we appreciate your support. If you need anything else, just let us know! Kind Regards, Team Watch.co.uk
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