The Watch Club Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely welcoming, highly professional, and genuinely knowledgeable during every single visit. Buyers are consistently delighted with the exquisite condition and exceptional quality of the rare timepieces they successfully acquire. However, some customers also noted that remote and online transactions are handled wonderfully with a very distinct personal touch. Consumers deeply appreciate the exceptionally clear communication, responsive assistance, and completely seamless process when purchasing luxury watches from afar. People frequently mention that dealing with the dedicated team remotely remains an absolute pleasure from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the friendly, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, sharing that watches arrived in immaculate... See more

Service

Reviewers mention satisfaction with the service, highlighting professional, welcoming, and knowledgeable... See more

User experience

Consumers express great satisfaction, highlighting a seamless and transparent process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my experience at the Watch Club and the service I received from Maria along with the rest of team including Andrew and Matt. Professional approach, no hard sell, a fair price and the... See more

Rated 5 out of 5 stars

I made my second purchase recently through the Watch Club, and was met with the same stellar level of service as experienced nearly 10 years ago. Although this time I had transacted online given I now... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with The Watch Club. From my initial dealing with Maria, to making the actual purchase with Andrew.... Both were a pleasure to deal with, professional, fr... See more

Rated 5 out of 5 stars

I'd been waiting for this Patek Gondola to appear on the UK market for quite some time and the example at The Watch Club was exquisite, It was a pleasure to deal with Matt who was a perfect emissary... See more


Company details

  1. Watch Store

Written by the company

Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(384)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

A very warm welcome back

A very warm welcome back. I bought a nice time piece from Watch Club back in 2018, and I am a proud return customer.

I was happy back when I made my first purchase with Watch Club, and I must say; I’m ecstatic now after making my second purchase with them.

Thank you Matt, for looking after me.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

To prospective customers,

To prospective customers,

If you are able ,do make the trip to visit The Watch Club. I viewed a watch online and had absolute confidence in travelling from The Midlands to shake hands on a special timepiece.
I am a Gentleman in my business transactions and expect same , The Watch Club did not disappoint.
Regards ,
C.H.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Fantastic service, and attention to detail. Condition was exactly as described. Perfect response time and delivery. Thoroughly recommend.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Simply THE best Rolex seller.

Simply the best in every respect. Proper old school watch people here . . superb Rolex Sea dweller purchase . . buy high end watches here without worry . . I did and will do so again . . superb Rolex from superb company . . thank you so much Andrew.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

First watch purchase

This was my first watch purchase and couldn’t have felt more comfortable. Matt was great at explaining everything to me, very knowledgeable and patient. I believe I will use the watch club again either for purchasing or selling. Great place

August 23, 2023
Unprompted review
Rated 4 out of 5 stars

I was selling my Rolex OP 41 and…

I was selling my Rolex OP 41 and contacted Tracey who instantly gave me the correct market value. We agreed on a price subject to inspection and was duly paid. The watch club team are professional, knowledgeable and I found dealing with them a pleasure, they will be my first call next time I sell a watch.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

If I can buy my first Rolex here, you can too!

I have just recently started to be interested in Rolex watches. I put my name on wait list at AD locally in the U.S. Everything I read was that I might be waiting 2 years maybe to even possibly get a call. I didn't want to buy grey market bc of cost and risk. However, I was in London on vacation shortly after that and after trying Harrod's, four stores of Watches of Switzerland, Selfridge's and other stores, I decided I should be open to grey market as in 2 years the retail price will go up and I will have the pleasure of wearing a watch for those 2 years. I was in Piccadilly Circus shopping and walked into The Watch Club right before closing time. They had the Oyster Perpetual 41mm blue dial that I was on the wait list for back home. It was new in box, with papers and was purchased 2 weeks earlier. They stayed after closing and answered all questions, and walked through the authenticity (UV and hologram on card) and other details. I took the plunge and walked out the The Watch Club with it on my wrist. (I had to resist buying a full set, new in box Milgauss at the same time!) I'm so happy I did it. There are a lot of little watch stores in the arcade of Piccadilly Circus but if an apprehensive grey market buyer like me can be satisfied and convinced then you should too. Find The Watch Club in London or reach out to them. Have complete confidence.

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

My new Daytona is perfect and exactly…

My new Daytona is perfect and exactly as described. I dealt with Matt who was very helpful and answered any questions I had and he kept me up to date with delivery etc, very prompt service and will definitely recommend and use again in the future

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

The Watch Club is a little gem just off…

The Watch Club is a little gem just off New Bond Street. The staff were really friendly and professional and the whole buying experience was excellent. The Submariner I bought was exactly as advertised and it was sized perfectly. Try the Watch Club, you wont be disappointed

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience working with Matt

Great experience working with Matt. He took the time to advise me on making my purchase without any pressure and with very objective and clear, detailed informations. I felt confident buying my watch knowing that I am dealing with someone who was able to provide me with answer to all my questions. Will buy again.

June 2, 2023
Unprompted review

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