This was one of the easiest and quickest deliveries, I have ever received, when purchasing a watch. They are legit and beautiful! Thanks!!
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Can only recommend Whatch Outz. Reasonable price, great service overall. Delivery took 8-9 days to Europe. Will buy again someday. Little disappointment with 6R35 accuracy - minus 50sec per day. But a... See more
Company replied
In this universe trust is key. This company and Kingsley in particular are top notch. He and the company are about solutions. I bought a rare GS asia edition sight unseen and through various tria... See more
Company replied
WATCHOUTZ refunded my money due to a defective watch. Email correspondence was timely on a 24 hour cycle. Be prepared to follow exact return instructions, save shipping receipts, take photo of addre... See more
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Company details
Written by the company
At WatchOutz.com, we’ve proudly served watch enthusiasts locally in Hong Kong and worldwide for over 13 years, specializing in authentic Japanese timepieces and accessories. Our passion for the artistry and precision of brands like Grand Seiko, Seiko, Casio, G-Shock, Citizen, Orient Star, and Credor drives everything we do. As trusted experts, we guarantee 100% genuine and brand new products complete with warranties and original packaging. Whether you're an avid horology collector or taking your first step into the world of Japanese watches, our dedicated team ensures a seamless shopping experience with personalized customer care every step of the way. Our mission is to make your watch-buying journey memorable and stress-free by providing an outstanding selection, competitive pricing, and reliable global shipping through our trusted partner, FedEx Thanks to our partnership with FedEx Priority Services, we deliver globally with speed and reliability—even through challenging times. Don’t just take our word for it—check out the glowing reviews from our happy customers on Trustpilot! Discover the dedication, craftsmanship, value, and exceptional service that make us unique. At WatchOutz.com, we’re more than just a retailer—we’re a community of passionate watch enthusiasts inspired by the artistry and innovation of Japanese watchmaking. WatchOutz.com: where timeless elegance meets a heartfelt commitment to you.
Contact info
Shop 10B, G/F National Court, 242 Nathan Road, Jordan, Kowloon, Hong Kong, 999100, Hong Kong, Hong Kong
- +852 2730 8302
- cs@watchoutz.com
- www.watchoutz.com
4.8
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In this universe trust is key
In this universe trust is key. This company and Kingsley in particular are top notch. He and the company are about solutions. I bought a rare GS asia edition sight unseen and through various trials and travails had to send a friend to collect due to travel/tariff/shipping challenges.
Flawless experience. The communications were on point and photos, product and expectations exceeded. Buy without worry.
May 25, 2025
Unprompted review
Reply from Watch Outz International
Your incredible 5-star review truly means a lot to us! We’re beyond grateful for your kind words and your continued support for WatchOutz.com.. Customers like you are the reason we strive to deliver outstanding service and curate the finest selection of timepieces.
Thank you for placing your trust in us—it’s always a pleasure assisting fellow watch enthusiasts! If you ever have your eye on another model, don’t hesitate to reach out. We’d be delighted to help find the perfect piece for you.
Wishing you all the best, and we look forward to staying connected!
Outstanding Customer Service
Outstanding Customer Service!
WatchOutz has earned my trust and they place customer satisfaction and clear communication at the top of their list, as was evident in my dealings with Kingsley, who provided continuous updates and relevant information throughout the purchase and shipment process in a clear and courteous manner. Kingsley also provided photographs of the actual watch and sizing of the bracelet, and took the time to answer my various questions about the timepiece and also addressed all of my questions on shipping, insurance, and timing of delivery. Kingsley went far above and beyond what I would consider “good” customer service and instead provided what I consider “best in class” customer service! Absolutely thrilled with the level of customer satisfaction that Kingsley and the WatchOutz team provided to me and would not hesitate to highly recommend this company for anyone who might be on the fence. Shipping was on time, notified to me by Kingsley ahead of delivery, packing was excellent with attention to detail paid, and the watch was sized for me perfectly with spare links placed into a small ziploc pouch and even the protective film was reapplied to the bracelet after sizing per my instructions, to prevent any scratches. Wholly unnecessary as the package was padded and braced and bubble wrapped thoroughly, but still one of many shining examples of how closely this company pays attention to the smallest of details and provides the very best buying experience for the customer.
Thank you so much, Kingsley and WatchOutz team! You knocked it out of the park!
May 19, 2025
Unprompted review
Reply from Watch Outz International
We’re truly delighted to hear that your watch arrived quickly and safely—may it bring you joy for years to come!
Your generous 5-star review means the world to us. We deeply appreciate your kind words and your support for WatchOutz.com.. It is customers like you who inspire us to continuously provide exceptional service and curate the finest timepieces.
Thank you once again for placing your trust in us. If there’s ever another model you have your eye on in the future, please don’t hesitate to reach out—we’ll be more than happy to assist you.
Wishing you all the best, and we look forward to staying in touch!
Worth the wait
Watch was in great condition, well packaged. The cost was within reason and recieved email confirmation as the item moved through the system
May 5, 2025
Reply from Watch Outz International
Your satisfaction means the world to us! We’re absolutely delighted that you love your watch and that our delivery surpassed your expectations. Providing a seamless experience for our customers is our top priority, and knowing we’ve earned your trust is truly rewarding. Thank you for choosing WatchOutz.com—we appreciate your support and look forward to serving you again in the future! (20/5/2025)
We are addressing the review you recently posted concerning your order. On May 4, 2025, we sent an email confirming all details related to this order, to which we received your response. The order was shipped on May 6, 2025, via FedEx Priority Service with the "adult signature required" option and throughout the process we have email communication to you. Our system and records clearly confirmed delivery on May 9, 2025, to the designated address, with FedEx providing digital signature proof of receipt.
We maintain comprehensive documentation, including FedEx delivery confirmation, which unequivocally verifies the successful fulfillment of your order on May 9, 2025.
Accordingly, we find no justifiable basis for the review you have posted. We formally request that you provide immediate and detailed clarification regarding your concerns. Be advised that any unfounded or inaccurate statements in your review must be rectified promptly!
The watch was delivered sooner than…
The watch was delivered sooner than expected. They took extra care make sure it wouldn't be damaged through the shipment process.
April 28, 2025
Reply from Watch Outz International
Your satisfaction means the world to us! We’re absolutely delighted that you love your watch and that our delivery surpassed your expectations. Providing a seamless experience for our customers is our top priority, and knowing we’ve earned your trust is truly rewarding. Thank you for choosing WatchOutz.com—we appreciate your support and look forward to serving you again in the future!
Reply from Watch Outz International
Thank you so much for your kind words and support! We're absolutely thrilled that you're happy with your watch and that our delivery exceeded expectations. Nothing means more to us than a satisfied customer, and we truly look forward to serving you again. Thank you for choosing WatchOutz.com—we deeply value your trust in us!
WATCHOUTZ refunded my money due to a…
WATCHOUTZ refunded my money due to a defective watch.
Email correspondence was timely on a 24 hour cycle.
Be prepared to follow exact return instructions, save shipping receipts, take photo of address provided on package and track package. This is to protect yourself and WATCHOUTZ.
March 10, 2025
Reply from Watch Outz International
Thank you for your understanding and thoughtful feedback. We truly appreciate your patience and cooperation throughout the process. After 14 years in business, we continuously strive to improve and provide the best service possible. Your support motivates us to do better every day. Thank you for choosing WATCHOUTZ!
Was shipped whatever was currently available not what was purchased
Ordered a pair of watches back in December 2024 at the time of the order the Japanese domestic market version of the watch was shown clearly on watchoutz web page. Three months later the watches finally arrive and they are the global/us version. I specifically paid more and was willing to wait because I ordered from a Japanese company thinking I was getting the Japanese version of the watch. I could have purchased the US version months earlier and for nearly $200 less. Very disappointed.
March 20, 2025
Unprompted review
Reply from Watch Outz International
Thank you for your feedback. We’d like to assure you that the watches shipped were carefully matched to the product description and stock photos provided at the time of your order. We truly value your support and invite you to visit our shop if you ever find yourself in Hong Kong—we’d love to welcome you in person!
Super nice store wtih good prices and a…
Super nice store wtih good prices and a collection. I was after specific G shock watch and I found them here, the package was neat and I got my watch quite fast.
March 26, 2025
Unprompted review
Reply from Watch Outz International
Thank you for your amazing 5-star review! We're beyond excited that your first experience with WatchOutz.com was such a great one—it means the world to us! Helping watch enthusiasts like you discover their perfect timepiece is what we're all about.
When you're ready to grow your collection or need any advice, we’ll be right here to help you find your next show-stopping watch. Don’t hesitate to reach out—our team is always happy to assist with anything you need.
Thanks again for choosing WatchOutz.com, where timekeeping meets passion!
I shipped my watch via FedEx and they…
I shipped my watch via FedEx and they were the absolute worst in handling it, but WatchOutz kept communicating with me and with FedEx HK, until my local FedEx branch stopped the bullshit and shipped me my watch. WatchOutz even refunded me the extra fees charged by FedEx for the entire trouble they made us go through.
I would a 100% order from them again just for their service, hopefully from a country where the local FedEx doesn’t have issues.
March 23, 2025
Reply from Watch Outz International
Thank you so much for your wonderful feedback and for choosing us! We truly appreciate your support and are delighted that you had a positive experience with our team. Your recognition of our commitment to service means the world to us, and we’re honored to have had the opportunity to assist you with your purchase.
Excellent Service!
Product as described, was for a pre-order. WatchOutz was very communicative during the pre-shipping period.
Shipping once ready was extremely prompt.
Great purchasing experience as always! :)
March 13, 2025
Unprompted review
Reply from Watch Outz International
We are deeply grateful for your kind words and for taking the time to share your wonderful experience with us on Trustpilot. It means the world to us to hear that we could make your overseas purchase journey seamless and reassuring.
At WatchOutz.com, our goal is to provide every customer with dependable service and a shopping experience they can trust. Knowing that we were able to meet your expectations and earn your confidence inspires us to continue delivering excellence.
Thank you once again for choosing WatchOutz.com.. Your trust and support are truly valued, and we look forward to serving you again in the future.
Fast and reliable!
Exceptionally well packaged, the watch arrived in its original package with all pertaining papers. Got this package quicker than a package i ordered from the UK the same day (delivered to Sweden), so it was almost stupid fast. Would shop here again!
February 3, 2025
Reply from Watch Outz International
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience purchasing your watch from WatchOutz.com. We look forward to helping you find more watches in the future! If you have any questions or need assistance, please don’t hesitate to reach out.
Thanks again for choosing Watch Outz! All the best in 2025!
I'm impressed with the fast and…
I'm impressed with the fast and reliable service you provide even for international businesses. I'm looking forward to purchasing from you again!
January 31, 2025
Unprompted review
Reply from Watch Outz International
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our communication and service.
At WatchOutz.com, we strive to provide our customers with the best possible support, and your feedback motivates us to keep improving. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
We appreciate your support and look forward to serving you again!
Always ready to give assistance when…
Always ready to give assistance when required.
Shop with confidence.
January 22, 2025
Reply from Watch Outz International
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience purchasing your watch from WatchOutz.com. We look forward to helping you find more watches in the future! If you have any questions or need assistance, please don’t hesitate to reach out.
Thanks again for choosing Watch Outz! All the best in 2025!
Was hesitant to buy online but Kingsley…
Was hesitant to buy online but Kingsley walked me thru the process the watch was delivered quickly and very securely packaged the included instructions were in Chinese which wasn’t too helpful agree with another review that the $85 delivery fee is excessive
January 17, 2025
Unprompted review
Reply from Watch Outz International
Thank you for your 5-star review! We're glad to hear that you are satisfied with the ordering process and that your product arrived quickly and securely.
We appreciate your feedback regarding the shipping charge. We strive to provide the best service possible, and your comments help us improve. We understand that shipping costs can be a concern, and we will take your thoughts into consideration as we evaluate our pricing.
Thank you for choosing WatchOutz, and we hope to serve you again soon!
I received the watch as described on…
I received the watch as described on time. Good delivery and well packed to secure the watch.
December 11, 2024
Reply from Watch Outz International
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience purchasing your first watch from WatchOutz.com. We look forward to helping you find more watches in the future! If you have any questions or need assistance, please don’t hesitate to reach out.
Reply from Watch Outz International
Thank you very much for your positive review and glad that you enjoy shopping with us. Look forward to hearing from you soon. All the best!
Quick communication and delivery
Communications and delivery were quick. It took less than 5 days to deliver to Washington state. The watch was in excellent condition and well protected; and the box was in excellent condition. Looking forward to my next purchase with Watch Outz. I would buy from here again.
December 17, 2024
Reply from Watch Outz International
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We truly appreciate your kind words.
We completely understand that making an overseas purchase can sometimes create apprehension. However, we are thrilled to hear that your experience with WatchOutz.com was different. We strive to provide a seamless and reliable service to our valued customers
Your vote of confidence means a lot to us. Thank you once again for choosing WatchOutz.com. We truly appreciate your trust and look forward to serving you again in the future.
Ease of ordering
Ease of ordering. Product came in a timely manner. However, I thought the shipping charge of $85.00 was excessive. I
November 19, 2024
Reply from Watch Outz International
Thank you for your 4-star review! We're glad to hear that you found the ordering process easy and that your product arrived in a timely manner.
We appreciate your feedback regarding the shipping charge. We strive to provide the best service possible, and your comments help us improve. We understand that shipping costs can be a concern, and we will take your thoughts into consideration as we evaluate our pricing.
Thank you for choosing WatchOutz, and we hope to serve you again soon!
Purchased my first watch from “Watch…
Purchased my first watch from “Watch Outz” after years of looking at their collection. Couldn’t have had a better experience with James. His response time was amazing and his ability to answer all of my questions was great. Once I purchased from them, I received my watch very fast considering I was in the states. Would highly recommend this company and will definitely be purchasing future watches from them. Thanks again.
November 20, 2024
Unprompted review
Reply from Watch Outz International
hank you so much for your wonderful 5-star review! We’re thrilled to hear that you had such a positive experience purchasing your first watch from WatchOutz.com. We look forward to helping you find more watches in the future! If you have any questions or need assistance, please don’t hesitate to reach out.
Thanks again for choosing Watch Outz!
The process was very smooth
The process was very smooth. Very quick to respond to emails. Watched showed up in just a couple of days. Definitely will purchase from again.
October 4, 2024
Reply from Watch Outz International
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your experience with us was smooth and that your watch arrived quickly.
We pride ourselves on providing excellent customer service, and it’s wonderful to know that our responsiveness and efficiency made a positive impression. We look forward to serving you again in the future!
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