We've had a long standing issue with Water Plus with regards to matching meter readings to accounts. This has now been resolved thanks to the input and support from Adam B in Customer Services. Adam h... See more
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Review summary
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A massive thank you to Rosemarie, Nicola and Yasmin for all their help recently. We were dealing with a really difficult situation and they showed genuine empathy, kindness's and understanding i... See more
Company replied
Adam B could not of been more helpful, he was sympathetic he listened to us and put our minds at ease. With the issues we had he quickly resolved them with a satisfactory result. Better communicatio... See more
Company replied
The issues have not been resolved but Sharon was very helpful and provided me with the information I needed to proceed. I have had some dire experiences when calling water plus recently but Sharon was... See more
Company replied
Company details
Written by the company
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Contact info
ST4 4TW, Stoke-on-Trent, United Kingdom
- service@water-plus.co.uk
- www.water-plus.co.uk
4.3
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Huge Shoutout to April in the Metering…
Huge Shoutout to April in the Metering Centre of Excellence.
In the beginning I was let down massively and she really took control of this query, had it not been for her this could have easily been a 1 star review.
She was super responsive with a complex issue. communicating each step along the way, and being thorough with all the third parties in order to reach the best resolution.
Words won't do you justice & I cannot thank you enough.
July 6, 2026
Unprompted review
Reply from Water Plus
Hello Simon,
Thank you for getting in touch with a review.
We're happy to hear about the excellent service that you received in resolving your complex issue and I will pass on your appreciation to April.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
My experience with WaterPlus' billing…
My experience with WaterPlus' billing system was terrible, with no invoices produced for a long period of time allowing me to build up significant arrears. I put in a complaint about this which was dealt with by Alison Davies, Customer Resolution Advisor. This is where the 5 stars come in. Alison dealt with my complaint swiftly and efficiently, liaising with her colleagues to ensure a satisfactory outcome. She was empathetic to my situation and was kind when I felt stressed. Notwithstanding I shouldn't have been in the situation, my complaint was dealt with well.
July 7, 2026
Unprompted review
Reply from Water Plus
Hello Penny,
Thank you for getting in touch with a review for Alison.
We're pleased that your billing issue is now sorted and will pass on your appreciation to Alison.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
****
I received an overpriced bill which was a shock but it was a mistake and rectified right away.
July 6, 2026
Reply from Water Plus
Hello Jo
Thank you for getting in touch.
I'm sorry to hear you've had cause to complain, I've logged your concerns, a case handler will be in touch in the next 8 working days.
Kind Regards
Natalie
Water Plus
Adam is an asset to your customer service!
Adam sorted out a niggly problem for us today that has been floating around.
He addressed our issue in a friendly, calm manner, listened to me, understood, and sorted.
We all need more Adams in our businesses.
Thank you so much Adam!
July 6, 2026
Unprompted review
Reply from Water Plus
Hello Sheena,
Its great to hear that Adam has resolved your query and that he did it in a friendly and calm manner.
I will make sure that this is passed on to him.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
Useless staff.... Useless company
The staff at this company are absolutely useless. If you speak fluent Indian you should just about be able to hold a conversation with them. Cannot understand a word they say.
Also they have charged us twice for waste water over 2 years totaling over £900. Trying to get a refund from them seems impossible. They have passed us from pillar to post over the last 6 months. Please avoid this shambles of a company.
July 6, 2026
Unprompted review
Reply from Water Plus
Hello Gary
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
This employee was accurate and detailed…
This employee was accurate and detailed and took time to mske fully sure her info was accurate. Very helpful in stressful circumstances
July 6, 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you so much for taking the time to leave a review.
Its fantastic to hear that our advisor was accurate and detailed and that she took the time to make sure she was accurate.
Kind regards,
Andrea
Water Plus
Really helpful from start to finish
Really helpful from start to finish. Thanks again
July 3, 2026
Unprompted review
Reply from Water Plus
Hello Josh,
Thank you for taking the time to leave a review.
Its great to hear that our advisor helped you from start to finish.
Kind regards,
Andrea
Water Plus
So Aneesah Ahmed
So Aneesah Ahmed
Who picked up my query of not been able to set up an account after speaking to atleast 6 of hef colleagues over a 10 week period has managed in 10 days to get my account set up with SevenTrent.
Thanks again for your efforts and persistence where your colleagues. Jobsworth type of people just kept telling me why it could not be done.
Thank you Aneesah great job satisfied customer now.
July 3, 2026
Unprompted review
Reply from Water Plus
Hello Paul,
Thank you for getting in touch with a review.
We're pleased that you're happy with the fantastic customer service that you received and I will pass on your appreciation to Aneesah.
We really appreciate you taking the time to leave this review.
Kind Regards
Jav
Water Plus
Excellent
As a broker, over the years I have dealt with every water retailer and I have to say the Water Plus Broker Team are first class. Great shout out to Hannah as unlike others she really understands some of the complex issues I raise.
Well done Water Plus on creating this team !!
July 2, 2026
Unprompted review
Reply from Water Plus
Hello Kevin,
Thank you for getting in touch with a review.
We're pleased that you're happy with the Water Plus Broken team and will pass on your appreciation to Hannah.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Fantastic customer service from Sumerah…
Fantastic customer service from Sumerah from the Sheffield office. Explained everything to me and changed my account from a sole trader to Limited company. Thank you for being so helpful
July 2, 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you're happy with the fantastic customer service that you received and I will pass on your appreciation to Sumerah.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent Customer Service
Jean, the lady that dealt with my issue, was very knowledgeable and professional in clarifying the process I need to follow to resolve my query.
July 2, 2026
Unprompted review
Reply from Water Plus
Hello Dave,
Thank you for getting in touch with a review.
It's good to hear that Jean was able to assist in resolving your query and I will pass on your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Reply from Water Plus
Hello Taslim,
Thank you for getting in touch with a review.
We're pleased to hear about the good service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Very coperative and helpful
July 2, 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased to hear that you're happy with the helpful customer service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
It's good to hear that you're happy with the helpful customer service that you received from John.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
sold my company in July 2020 water plus instigated a CCJ utter incompetence
Sarah from resolution team, contacted me to resolve this matter. As a result I should adjust my feedback. 5* once you get through to the right department.
Sold my company in July 2020. Been harassed and subject to CCJ proceeding for a mistake by water plus.
No many happy many times I share legal documents via email and calls that I am not the owner and sold my building, water plus, continue to ignore the facts and instructed LCS to issue CCJ proceedings. Called multiple times to correct water plus mistake.
Refused to help just say email in, email in no contact other than an auto reply.
Just hopeless, please avoid at all cost.
I will escalate OFwat. Just a nightmare unwinding there incompetence and mistake.
unbelievable tactics used, I rarely leave poor feedback , please if you are looking to sign up to this company think twice, the hours I have lost over there mistake is plain ridiculous.
June 30, 2026
Unprompted review
Reply from Water Plus
Hello Abe
Thank you for getting in touch. I'm sorry to hear you've had cause to complain. I can see we have registered a complaint on the account. A case handler will be in touch in the next 10 working days.
Kind Regards
Natalie
Water Plus
great service
June 30, 2026
Unprompted review
Reply from Water Plus
Hello Ahmed,
Thank you for getting in touch with a review.
We're pleased that you're happy with the great service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
The transfer was seemlessly smooth and…quick
The transfer was seemlessly smooth and completed quickly. We were kept up to date throughout the entire process
June 26, 2026
Reply from Water Plus
Hello Neil,
Thank you for getting in touch with a review.
Welcome to Water Plus - it's great to hear that the transfer over to us went smoothly.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Serious and professional
Serious and professional.
Great customer service from Shanelle.
June 29, 2026
Unprompted review
Reply from Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the great customer service that you received from Shanelle and will pass on your appreciation to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Shanelle was very informative.
June 29, 2026
Unprompted review
Reply from Water Plus
Hello Lucy,
Thank you for getting in touch with a review.
We're pleased that you found Shanelle to be so informative and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Paula was very helpful and efficient
Paula was very helpful and efficient. She resolved my complaint instantly and corrected bill.
June 25, 2026
Unprompted review
Reply from Water Plus
Hello Barbara,
Thank you for getting in touch with a review.
It's good to hear that Paula was so helpful and efficient in correcting your bill and I will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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