Watersports Warehouse Reviews 

3,038
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I have been looking for a suitable wetsuite for some time. Finally, "mission accomplished" with good advice and help from the warehouse staff. Greetings from North Iceland.

Rated 5 out of 5 stars

Price was reasonable compared with some other suppliers although Gill always seems expensive. Cannot fault the service by Watersports Warefhouse - they confirmed order quickly, gave information about... See more

Rated 5 out of 5 stars

Recently bought: wetsuit, mask, fins, booties, snorkel from the company. Followed size guides and everything fits perfectly. Also added in their own card with tips on cleaning a new mask. The courie... See more

Rated 5 out of 5 stars

Bough a what I call 5kg [50N] floatation aid, BA as a present for a "fuller of figure" male friend of mine who does fresh water lake/loch fishing. Arrived to his place promptly, but problems get... See more

Company details

  1. Dive Shop

Written by the company

We've been around for 25 years and hold in stock a large selection of watersports equipment including; snorkelling and scuba diving equipment, wetsuits, sailing and swimming gear. All ready for speedy despatch to you!


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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4.0

All reviews

(3,038)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buoyancy aid

Good web site, easy to purchase and prompt delivery. Very happy with item purchased. Delivery in advance of prediction and easy to leave delivery instructions

July 13, 2015
Unprompted review
Rated 3 out of 5 stars

Triple Check Your Order!

I purchased a gift voucher for a friend as a birthday present and on receipt of the voucher realised that it had been issued for £5 less than the order value. When contacted, Watersports Warehouse admitted their error and amended the voucher, however, when my friend tried to use the voucher, it was for £5 less than specified! I am beginning to wonder if this is really an administrative error??????

July 6, 2015
Unprompted review
Watersports Warehouse logo

Reply from Watersports Warehouse

Thank you for your review. We always try very hard to give excellent customer service but unfortunately it seems we were having a bad day and made errors in the production of this Gift Voucher. I can assure this customer, as intimated, there was definately no attempt to defraud. Unfortunately we are human and occasionally we have to hold our hands up to getting it wrong. By way of recompense to this customer another voucher for a higher value than ordered has now been sent. Once again our apologies for any inconvenience caused.

Rated 5 out of 5 stars

Ordering easy, products as described, swift delivery

I ordered a Mares rash vest, a Head swim cap and a pair of c skins swim socks. All were as described on the website. I paid for Saturday deliver which while not cheap meant I ordered goods on Friday lunchtime that were delivered on Saturday morning. Excellent service.

July 5, 2015
Unprompted review
Rated 5 out of 5 stars

Good company, excellent support

Bough a what I call 5kg [50N] floatation aid, BA as a present for a "fuller of figure" male friend of mine who does fresh water lake/loch fishing.

Arrived to his place promptly, but problems getting it to fit - he failed to notice adjustment procedures. i E mailed the team and got an excellent and helpful together with three pictures, i forwarded to him - he tried it and it opened up to fit him- with adjustment room to spare for warm under clothing in winter! Very impressed - recommended

July 4, 2015
Unprompted review
Rated 5 out of 5 stars

Bought Gill Pro Hikers & GillLadies Dinghy Wetsuit for Teenage grandaughter.

Price was reasonable compared with some other suppliers although Gill always seems expensive. Cannot fault the service by Watersports Warefhouse - they confirmed order quickly, gave information about delivery quickly and the parcel turned up per info. Product seems fine. What else can one ask for? Well done WW. Only took a few working days for whole process- great.

July 3, 2015
Unprompted review
Rated 5 out of 5 stars

Online order

Placed an order in the afternoon for some wetsuit boots and received the parcel next morning. Have tried the item and just what expected. Good value for money and excellent service.

July 2, 2015
Unprompted review
Rated 3 out of 5 stars

Shame that the items ordered were not in stock

We ordered two sun hats and gloves for our yachting holiday in Greece but unfortunately were told after we placed the order that the items were not actually in stock. The ordering system does not allow for this evidently. It would have been useful if that had been made clear on the website.

However the customer service was good and they phoned us to tell us and had tried to source the hats from the manufacturer but they were out of stock tool The ladies summer gloves we ordered in the small size seem a little on the generous size and we have kept them as it would have been difficult to send them back as we were also in the middle of a house move.
If we had known about the hats we might have chosen to visit a local chandlery instead and tried on the gloves.

July 2, 2015
Unprompted review
Watersports Warehouse logo

Reply from Watersports Warehouse

Thank you for your review. Just to clarify we do not knowingly show stock available which we don’t physically have ready to despatch. However in this case some-one ordered the same article moments before your order was received, unfortunately this did not give the stock system sufficient time to update. Hopefully as can be seen from our other reviews we try very hard to exceed customers’ expectations but on this occasion would like to apologize for any inconvenience caused.

Rated 5 out of 5 stars

Purchase of Wetsuits

Ordered 5 wetsuits from this company only intended to buy 2 as I wanted my children to try sizes. Delivery prompt and collect+ returns was great. Will use again.

July 1, 2015
Unprompted review
Rated 4 out of 5 stars

A new GUL wetsuit received OK

Ordered GUL wetsuit easily online from WaterSports Warehouse, and paid online the £90, plus £4 for next business day delivery.
But the next day it didn't arrive, so I phoned them the day after that and they said the tracking showed a "delay in Birmingham due to possible damage to package and being resealed" so agreed to refund me my £4, which they did promptly same day. The package then arrived later that day and did have a new tape seal around it but no sign of any damage to the box or the contents - a fine new wetsuit from GUL which fits fine but just has one caution - the Velcro strip at the neck is absolutely vicious and rampant and can catch the garment itself if folded back and rip at the neoprene material, so needs managing carefully and comes with its own little patch of Velcro to mask it under control (may be the same on all new wetsuits I guess - haven't had a new one for 30 years!). Good service and product.

July 1, 2015
Unprompted review
Rated 5 out of 5 stars

Superb range, service & delivery

I am new to watersports! I needed to arrange the delivery to arrive in time for me to use them. The items were delivered as ordered, and were delivered exactly when they promised. Perfect!

June 30, 2015
Unprompted review
Rated 5 out of 5 stars

Just brilliant service

A good stock of equipment at great prices coupled with great customer service is a sure winner. Ordered a fair bit of kit, all delivered together and with the prescription lenses already fitted for me. Will use again no doubt when I need further purchases.

June 28, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent high quality bouyancy jacket

I was really impressed with the fast delivery of this item and also the high quality. My daughter loves it as it looks great and we like the cool colours. I like the extra safety feature with the straps for the tops of the legs so the child does not fall out of it when/if pulled out of the water. Really impressed.

June 25, 2015
Unprompted review

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