Watts & Morgan Reviews 21

Professional, good communication and responsive.

We’ve had problems with other Bridgend estate agents in the past, but Watts & Morgan have been fantastic.

Recommended 🌟

I used Watts & Morgan Bridgend for my recent house sale. They were excellent, we had a quick sale and an excellent price for our house. No complaints at all

I would just like to say that as useful as these platforms can be unfortunately anyone can post a totally one sided review which can be hugely damaging to a business and defamatory to an individual. Unfortunately Jemma isn't sharing the whole story. They caused huge delays in the process, were obstructive, significantly delayed the process and held our client, the vendor, to ransom at the last stage for a price reduction. Sadly other parties can cause a transaction to be unnecessarily stressful and behave in a very inconsiderate and selfish way. Their behaviour was disappointing to say the least. As I am now retired I can respond in this way and say that Watts and Morgan are a professional and highly regarded family run business of many years standing. These buyers sadly were badly behaved.

I can’t tar the whole company with the same brush, but unfortunately our experience with Jayne, who handled our purchase, was disappointing from start to finish.

The property was significantly overvalued, which caused unnecessary delays in the process. From that point on, communication became increasingly frustrating. Emails often came across as sarcastic and pressuring, to the extent that we ended up asking our financial advisor to deal with them on our behalf just to avoid the tone.

What stood out most was the lack of professionalism and basic customer care on completion day. After purchasing a half-a-million-pound home, we expected at least a simple “congratulations” or some acknowledgment of what should have been a really exciting milestone. Instead, we were handed a set of keys with no enthusiasm or courtesy, and told the rest would be posted. That was it.

Buying a home is a big moment, and this one felt completely flat due to the lack of care and communication.

Based on this experience, I wouldn’t choose to use them for any future property sales.

Leaving one star review but woud be zero if I could! Highly recommend staying away from this estate agent, have no interest in the clients/seller, all they want is a quick sale.
The agent who came to value our house, I nearly asked her to leave.
She had no respect for my home, didnt offer to take her shoes off had a quick look round, rudly under valued my home to the point I felt she was mocking me for rejecting her valuation. Spouted out nonsense that if I try to market it at what I want the mortgage company will want to come in and have a look around, went on to use stamp duty as a hurdle even though I was willing to cover this cost and first time buyers are actually are exempt.
Decided to go with a proper estate agent, house sold within 24 hours to a first time buyer and £25k more than what Watts & Morgan said i could possibly scrape to get!
We've sold several houses over the years and Watts & Morgan are by far the worst I've ever dealt with

I was interested in viewing a property with them but they don’t answer the phone in the Bridgend office and certainly don’t answer emails what a shocking outfit

I can’t speak highly enough of Watts & Morgan. I have been a tenant with them for 3 years, always very responsive & helpful. Then purchased the property I was living in and again, amazing service and genuinely helpful, especially Sarah and Jodi.

Watts and Morgan were not my estate agent, they sold me my house. However without them, and in particular without Sarah in the Penarth branch, my property purchase would not have happened.
Sarah went above and beyond to make sure that the sale went through and I cannot thank her enough. She is a wonderful person.

We used Watts and Morgan to sell our house, our interim rental and to buy our new house.

Excellent professional service throughout. Great communication and very personable. Matt and Laura were particularly helpful as they guided us calmly through the ups and downs of the process.

Would highly recommend.

W&M lost us the sale of our property. The solicitor reported that the seller was annoyed at the lack of updates from W&M. Avoid if you'd like to sell your property.

We’re currently in the process of a formal Subject Access Request and deposit dispute with this agency.

At the initial viewing, the agent openly apologised for the poor condition of the property—specifically mentioning the unpleasant smell of wet dog and the previous tenant’s paintwork. Because these issues were acknowledged by the agency themselves, we didn’t feel the need to raise a formal complaint. Instead, we resolved the problems ourselves, trusting that this goodwill would be reflected at the end of the tenancy.

Sadly, that hasn’t been the case. We’re now facing what we feel are unjustified deposit deductions, and are currently seeking full documentation under GDPR. If needed, we will escalate to the ICO and TDS.

We’ll update this review depending on how the situation is handled going forward.

Always highly professional, friendly, considerate and helpful. The best Estate Agency in the area.

Sent a message to them.they have not answered via their website so will have to walk in and complain about a neighbour hope you got good ears seen you soon. Hopeless having online contact if you can't answer a simple question

We sold our house through Watts and Morgan in Bridgend and were really impressed with their efficiency, knowledge and kindness. The market was very buoyant then fell to completely flat during the time we were trying to sell. We had two sales fall through, one the day before exchange. Throughout, Talia was really helpful with her sound advice and she and Rebecca pulled out all the stops for us. We especially thought their communication was excellent, we always got thorough feedback on viewings very quickly and they were always easy to contact, which made the whole process much less stressful. Jane was also really helpful in progressing our sale, in constant touch with the buyer and their solicitor and always letting us know what was happening. Thank you Watts and Morgan, Talia, Rebecca and Jane made a really stressful time much easier and we're very glad we chose you as our agents!

Absolutely disgusting! Anyone who wants to rent and negotiate with Jodi Cavaliere, don’t!! Landlord did not secure bond and no Deposit Certificate provided as stated by JC. Landlord tried to keep hold of my money and Jodi Cavaliere appeared to go out of her way to find fault with the state of the property when I left. Wasn’t interested in helping, previous tenants also didn’t receive their bond back. DO NOT RENT 41 Clos Y Cwarra, St, Fagans. Rouge landlord produced fake invoices to try and keep deposit. Ended up going to court and I was awarded full payment of deposit and costs.

These people are totally useless. They are only in to get their money. Put my family through hell for 5 years , and we are still having problems with druggies!!!Amateurs!!!! 👎👎👎👎

For a 6 month let, the landlord wanted us to pay 6 months (£6k) upfront AND have a guarantor!!!

Agent couldn’t grasp how ridiculous this request was.

Met them at a property for a valuation 4 weeks ago and still waiting for it, called them and Emailed them with no response. was told would take a week

won't bother them again

I found Watts and morgan to be the most reliable of estate agents in Bridgend. They have a no nonsense , mature and experienced attitude. They treated us well with no pushiness or money grabbing attitudes.

What a very bad experience.
We found a small wooded area we wanted to purchase in Hensol. We contacted Elliott who was eager for our custom and was happy to accept an offer well above asking price. After securing a solicitor, 5 days later we had a call off Elliott saying we have been outbid. We eventually lost the land even after offering £11,000 above asking price. He then suggest purchasing another small bit of wooded area which was a parcel of land already up for sale. He confirmed the sellers were happy to separate the land and sell to us but wanted approximately £30,000. This was far too much for the small woods so we offered £26,000. Elliott said they’d be happy with that and he would put it forward. We have now been waiting since the 9th October (9 weeks). Elliott suddenly left and we were left with Sam and robin who we spoke to numerous times for a decision. The land was still on their website being advertised but we still had no decision. We rang them today 9th December to be told it’s all now been taken off the market. No one had the courtesy to call the 4 times we were promised a courtesy call. So if we hadn’t rang today we would have still been waiting for a decision. This has been the worst experience ever and we have been left so deflated. Extremely unprofessional and we are gutted. We are not on their waiting list for possible land purchase but now too scared to raise our hopes incase this happens all over again. They have no care for possible buyers