It is so refreshing to call a customer service team and actually receive brilliant service. I spoke to Becca who knew exactly what I needed to register a property. To save me waiting on the phone she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyndsay at Wave has been absolutely amazing, she went out of her way to call us and sort all of our accounts out which was quite confusing as we have multiple accounts/companies. Lyndsay managed to do... See more
Company replied
Petra was exceptionally helpful. I am 84 years old. She spoke clearly and was so patient and reassured me talking me through each step of the process on my computer until I was able to see my invoice... See more
Company replied
I’m very satisfied with the customer service I received. The advisor I spoke to was extremely polite, helpful and supportive throughout the call. He took the time to explain everything clearly and... See more
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Company details
About Wave
Written by the company
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Contact info
PO Box 745, PE29 9PW, Huntingdon, United Kingdom
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The customer service member Mitest…
The customer service member Mitest changed by billing period and helped with a query on current pricing very effectively and efficiently.
August 6, 2026
Unprompted review
Reply from Wave
That's great to hear, Ian! I'm glad Mitesh has been able to get your account updated and answer your questions. Have a lovely day - Fiona
Very helpful
Very helpful. Got right to the issue and solved it. No more annoying letters
August 6, 2026
Unprompted review
Reply from Wave
Hi Sharon, I'm sorry the issue occurred in the first place! I'm so pleased Rahida has been able to get this corrected for you. Have a lovely day - Fiona
Query sorted promptly and explained well
August 5, 2026
Unprompted review
Reply from Wave
Hi Stuart, thank you for the great feedback! I'm so happy to hear Rahida could help with your query, and so quickly! I will be sure to pass your comments on. Have a lovely day - Fiona
Will is very helpful and efficient
Will is very helpful and efficient
August 5, 2026
Unprompted review
Reply from Wave
Thank you for sharing your comments with us, Yun! I I'm so happy to hear Godswill was able to help you. Have a great day - Fiona
My water meter reading has been over…
My water meter reading has been over estimated and I have been over charged for the last two quarters. I have read the meter myself and have challenged the estimated bill for both the quarters. Previously I was told as the estimate and actual was only 22% difference there would be no new bill issued and I would have to pay the demand. So over paid.
This quarter was over estimated again to a much greater magnitude. I have read the meter and you are charging for 4 times the amount of water consumed and I can't see any credit for the previous over charge.
Your method of estimating, for seasonal users (farmers) is grossly inaccurate.
This afternoon I rang AW to discuss the situation and was helped very competently by your staff member and I hope the situation is now resolved. Your agent had a good grasp of the problem and has promised to act in re-issuing the bill for the correct amount .
August 5, 2026
Unprompted review
Reply from Wave
Hi Jackie, thank you for taking the time to share your comments with us. I'm glad Andy has worked to rectify this matter. Please be assured, we will look into this further to understand the root cause of the issue. I will be back in touch soon. Have a lovely day - Fiona
Great customer service
Great customer service
Big shout out to Ben he is outstanding
August 5, 2026
Unprompted review
Reply from Wave
Thank you for sharing your amazing comments with us, Jason! Ben will be thrilled! I'm so happy we could help with your query. Have a great day - Fiona
Very helpful when requesting…
Very helpful when requesting information.
July 29, 2026
Unprompted review
Reply from Wave
Hi, thanks for taking the time to share your feedback with us. I'm so glad Becca was able to get all the information you needed! Have a great day - Fiona
Joanne was very helpful
Joanne was very helpful and dealt with my query really efficiently.
August 4, 2026
Unprompted review
Reply from Wave
Hi Kim, thanks for taking the time to share your feedback with us! I'm so happy to hear Joanne could help you with your query! Have a fab day - Fiona
Andy was efficient at checking all my…
Andy was efficient at checking all my security answers and then was helpful taking my readings and updating our records. Very Polite.
Great being able to speak to a human instead of an answering machine full of option requests.
August 4, 2026
Unprompted review
Reply from Wave
Hi Maria, thanks for taking the time to share your lovely comments. I know they will mean a lot to Andy! I'm so pleased he could help you with your query. Have a great day - Fiona
Spoke to a lovely lady that set up my…
Spoke to a lovely lady that set up my water account. The customer service was outstanding and also didnt mind hanging on the phone whilst I served a customer. She explained everything to me in detail. Thankyou
August 4, 2026
Unprompted review
Reply from Wave
Thank you for sharing such amazing feedback with us, Julie! I know your comments will mean a lot to Debs, I will make sure she gets to read them. Have a fab day - Fiona
Great customer service
Angela was my advisor today and even though the query was not straight forward she did everything within her power to help and find a solution to my issue. Best customer service I have had in a long time
August 4, 2026
Unprompted review
Reply from Wave
What amazing comments to read! Angela will be over the moon with your feedback, Francesca! Thank you for sharing. Have a lovely day - Fiona
online chat with Karen
online chat with Karen, who was helpful and friendly
August 4, 2026
Unprompted review
Reply from Wave
Hi there, I'm so pleased you found our live chat useful and that Karen was able to help with your query today! I know your feedback will mean a lot to her. Have a lovely day - Fiona
I spoke to Caroline and she was Fab.
August 4, 2026
Unprompted review
Reply from Wave
Caroline will be delighted to read your comments, Tom, thank you! I will be sure to pass them on. Have a great day - Fiona
Very quick resolution
Very quick resolution to access our online account.
August 4, 2026
Unprompted review
Reply from Wave
I'm so pleased we could get you set up on MyAccount, Stuart! Thank you for sharing your feedback. It really means a lot to us. Have a lovely day - Fiona
you representative was very helpful but…
you representative was very helpful but i still jave not received the link he promised me.
July 30, 2026
Unprompted review
Reply from Wave
Hi Andrew, thank you for taking the time to share your review with us. I'm pleased Mike was able to help you. I think the link you are referring to is for MyAccount. You are all set up, and you can access it via our website. If this isn't the right one, please email feedback@wave-utilities.co.uk so I can sort this for you. Have a lovely day - Fiona
Angela was incredibly helpful and…
Angela was incredibly helpful and patient. My issue was resolved.
July 28, 2026
Unprompted review
Reply from Wave
Hi Abolaji, thank you for taking the time to share your review. I'm so glad Angela was able to get the matter sorted for you today! I know your feedback will mean a lot to her. Have a great day - Fiona
Highly recommend Wave and I am utterly…
Highly recommend Wave and I am utterly impressed with the service provided by a team. Sarah was brilliant with solving all my queries.
August 3, 2026
Unprompted review
Reply from Wave
Thank you sharing such amazing feedback with us, Sarah will be over the moon! I will make sure she gets to read your lovely comments. Have a fab day - Fiona
Great customer service
Great customer service
Angela dealt with everything I asked in a professional manner
Very knowledgeable and polite
Everything I needed was completed satisfactorily
August 3, 2026
Unprompted review
Reply from Wave
Thank you for your lovely feedback, Steven! I'm so happy to hear Angela was able to get everything sorted for you! I will be sure to pass your feedback on. Have a great day - Fiona
Mitesh
Mitesh
Super polite, helpful, and resolved an issue that after 6 attempts no one else has.
Thank you for your standout service.
August 3, 2026
Unprompted review
Reply from Wave
Thank you for this amazing feedback, Benjamin! I know your comments will mean a lot to Mitesh! I will make sure he gets to read them. Have a fab day - Fiona
Excellent service
Firstly the call was responded too, very quickly unlike certain other water supply companies I have to liaise with.
Secondly, the Customer Service Adviser not only dealt with the issue I wanted to discuss very easily, but also went 'the extra mile' whilst talking with me and spotted another issue on the account that needed to be resolved and actioned it.
August 3, 2026
Unprompted review
Reply from Wave
Hi Steve, thank you for your kind feedback. It's lovely to hear we could go that extra mile and get everything resolved for you, even on things you hadn't originally enquired about! Have a great day - Fiona
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