Wayfair Canada Reviews 

I have been purchasing from wayfair for years. I didn't have negative experience not even once. Their furniture looks really nice. I just bought the TV stand that looks perfect for my living room. I also purchased a carpet but I didn't like how it looked in my living room. Asked to return it wayfair didn't have any issue with it. When fedex truck picked up my carpet as soon they scanned it the refund was issued. It didn't even have to arrive to the facility. Overall excellent experience with them. Thank you Wayfair.

This 1.3 is wrong as fvk!!! If I ever need furniture its these guys I go too!! I bought a bed and it wasn't exactly what I wanted so they sent me another one and it wasn't what I wanted and they sent me another one!!! It was the bed I needed and they told me to donate the other beds, to needy people , which I did!!! These guys bent over backwards for me and I trust these guys wholeheartedly!!! Thanks to the manager I spoke with! Guys you made this Canadian very happy!!! I wouldn't go anywhere else and Ill wait for the shipping if I have too!!!! Thanks wayfair!!! cause you guys are way to fair!!

Avoid at all cost, I have had very successful purchase with Wayfair but lately things got changed drastically.i order a sofa and received a shower door instead and for almost 1month I was chasing the missing shipment, after it arrived it was different quality from first part delivery that came right. Recenlty ordered a rug and after 9 days of showing preparing to ship it got cancelled for no reason and compensation from Wayfair except 10% for future purchase.never again

After my first order with Wayfair I can confirm the shipping is terrible and that the customer service doesn’t care about the customer at all. If you can find a similar product elsewhere (I’ve noticed several of the same products on Amazon Home) then you’re better off ordering from them. The order arrived over 2 separate days (apparently even if your order arrives and departs the Wayfair warehouse in Ontario at exactly the same time you probably won’t get them on the same day). When I contacted customer service to ask about this I was told that this is normal and just how they do things. I even had a customer service representative tell me that if I ordered a dining set that it could take multiple days to deliver the order depending on how FedEx loads the truck (apparently Wayfair makes no effort to deliver orders as a complete package). I would find it very hard to recommend Wayfair to my friends and would be very hard pressed to consider ordering from them again.

Never again. Scammiest garbage ever.

After spending thousands of dollars, when it came time to delivering the order, they cancelled multiple scheduled deliveries. What a waste of time this company is.

I have dealt with Wayfair 4 times. The first time was a garden archway missing pieces and this was dealt with. 1 year ago I ordered a couch. It has been uses 4 times to sleep on but is seldom used because there are only 2 of us and we are in this condo only part time. Last week we could see that the seams are fraying and ripping apart. When contacted Wayfare can do nothing. Do not order from here they do not stand behind their products and have substandard items

If I could give one star I would. I was a loyal Wayfair Germany customer until suddenly, without warning, they withdrew from the German market. This left me with a store credit, built up over the years, worth the equivalent of nearly 100 Canadian dollars! Wayfair Germany would not pay out the credit or offer it as a coupon on merchandise from its successor and Wayfair Canada has refused to honour the credit note for an order on their site, referring me back to Wayfair Germany, so I have lost that money forever. I have made a mental note to never do business with Wayfair in any of the countries where it operates ever again. I now really regret the purchases that I have made from Wayfair over the years.

I got scammed buying from a fraudulent wayfair site on Facebook. It all looked legit. Turned out it wasn’t. I’ll stick to Amazon 🤷‍♂️

I wanted to get a nice dinnerware set for 6. Medieval style. Took a long time. First came only the knives, in the wrong color(gold). Then they sent the right color(silver) but for 4 not 6…no way to get the problem resolved now…tried my best. 185$ in the drain. A big waste.

Still waiting. Delivery estimate is wrong wrong wrong. Wish I could cancel.

I have purchased several items on Wayfair. Most missed the mark. A lamp which was advertised "Made in USA" came with a large "Made in China" sticker on it and of very poor quality for $800. Ordered pendant lights that did not resemble the photos online. What arrived was much cheaper and flawed. A drain assembly ordered had only a single PVC pipe in the box. Fluffy Turkish towels were thin, sparsely looped and had loose threads. I posted several negative reviews with photos, none of which were posted. Everything has 5 stars. Wayfair's products are not as advertised. Be very aware, you may not get what you thought you ordered.

This has been the worst company I’ve dealt with in the last 5 years. They could sell gold for 20 cents and I still wouldn’t buy from them again.

I purchased an expensive TV stand and the problems started right away. The delivery driver left it out on the street for anyone to take, even though I had provided the buzzer code. When I complained, Wayfair told me they can’t control how FedEx delivers, but my purchase was with Wayfair, so I expected them to take responsibility for the delivery.

After waiting two weeks, I finally opened the box only to find the TV stand was broken. When I reported this, the “solution” I was given was that I could return it for free. That’s hardly a solution for a heavy item I had already struggled to carry upstairs. I asked instead for a replacement part so I could keep the stand. They agreed, but told me I should “just dispose” of the broken piece, which means I now have to figure out how to haul a huge, damaged panel to the dump since my building doesn’t allow it in the trash.

Then, I was told the replacement part would arrive before September 1st. A couple of days later, I received an email saying I had cancelled the request, which was completely untrue. I had to contact customer service again, waste more of my time, and have the request put through a second time with no clarity on how much longer I’ll have to wait.

The entire experience has been a nightmare: poor delivery, damaged product, confusing communication, and zero accountability. My biggest regret is ever buying from this company.

I ordered an item and and cancelled it a few hours later. Item was not shipped but their "system" requires that once it is "prepared" it should ship and I should spend 50$ to send back. wow.
There is no such thing as a hassle free return or cancellation with them. Stay away!

Wayfair has pushed back my delivery by weeks and because they clicked a button labeling it as ready for courier pickup they won't cancel my order and refund me. They said even though your order is just sitting in our warehouse we can't cancel it at this point so instead they have to ship it to me so that I have to pay to return it to them when it is already in their building at this time. Absolutely ridiculous waste of every ones time and money. I will never be purchasing anything from this company ever again.

After several bad experiences and not ordering for a long time, I started to order again. Big mistake as I am reminded why I dislike the company.

Found a couch at a really great price and ordered. A few days later they cancelled the order saying there are none left. There is my (paid for) couch on the webpage, fully available, at twice the price. So dishonest. Such a lie. And the third time this has happened.

"We’ve had to cancel items from your order #‌4217599455 because they are no longer available" but as of Sept 15/2025, it is still available.

Furniture quality terrible. I bought a dresser that is falling apart after a year. Do no recommend! Never again!

Ordered a dish set from wayfair Canada. When I finally complained about the tracking showing nothing, I find out my order is coming from the US. Really? I asked to cancel the order and was promptly told I would need to pay a return charge. Really? A return charge on an item I never received? Wow wayfair. Complete joke. Stay away from these fraudsters.

Beware purchasing ANY appliances from Wayfair Canada! Although you are purchasing physically from Canada, they will often send you the American version of the product, so the warranty will NOT be covered in Canada (although they totally fail to mention this on their website).

I am currently embroiled in a nightmare trying to get a 2-month-old $500 appliance serviced that stopped working properly.

The US company says they can't deal with it because I'm located in Canada, and the Canadian division says it needs to be looked after on the US side.

Just be aware, this may be a HUGE issue when purchasing an appliance (big or small) from Wayfair Canada.

Order a beautiful shower on JULY 6 waited for delivery on or before july 24 after having a plumber lined up for a week received nothing could not track this item as no tracking number with items! Starting july 26 talked with 5 different people from wayfair none could help other than put me on hold pass me off to someone else! after over 4 hours in another two weeks today is august the 12 I received half the shower no back panels and after another thiryt minutes of phone time i am told it will be another week for second shipment!! NEVER AGAIN! be very careful when ordering anything this is not a good company to do business with!! and they say free shipping NOT SO i was charged 100 dollars shipping!! Be aware before ordering anything from them!!!