Waylands Reviews 

Paul ( cheery chap) picked and brought my car back, what a five star service

The service was great and not pushy which I liked.

The car was prepared well and is lovely.

Had a very good experience with Waylands part exchanging my car for a Volvo. Artur looked after us well.

I purchased a used car from Waylands Volvo Swindon. I'm really happy with the car and it was just what I needed. There was a little issue with it post purchase but the sales manager Ollie Webb and Aaron Mather, the used car controller, really sorted it out promptly and with the minimum of fuss. Hands down, really decent chaps and would recommend a getting a car from them again.

All the staff i dealt with at Waylands were friendly, professional and straightforward. I felt I was getting a fair deal on my car purchase and trade-in.

Phil was friendly and helpful. Collected my car and brought it back as agreed and explained what work had been completed. Makes all the difference!!

Harry made contact beforehand and arrived to collect the car on time. Discussed various issues which ge relayed to the technician personally.
Brought it back and went through the paperwork and findings with me .
Very courteous and polite and contentious.
Volvo customer

Broke my car during service and denied responsibility.

I took my Kia EV9 in for a service. Upon driving it away, there was a noticeable whistling noise coming from the nearside. This ultimately led to the windscreen trim flying off on a dual carriageway. Waylands refused to even entertain my complaint, dismissing it out of hand, but said they would fit a new trim but charge for it.

Don't trust these people. In summary, car went in OK. Car came out broken. Slopey shouldered Waylands refused to admit responsibility. I will never use them again.

UPDATE

I did vow not to afford any more time to this company, but I cannot leave their disingenuous response to the above unchallenged.

Firstly, the part was not broken when I took it in for a service. It was only found to be broken after it was returned. Secondly, you state that this part wasn't touched during the service, but one element of the service was to remove the complete dashboard. Given the exterior trim that broke is part of the windscreen and the dashboard and windscreen are in very close proximity, it would have been broken during this procedure. I have found your whole attitude obstructive and unhelpful. I like to conduct myself with fairness and truthfulness, neither quality that Waylands possesses.

Harry was especially professional and courteous a great asset to Wayland's.

I generally dislike visiting car showrooms, but my experience at Waylands was genuinely excellent, thanks entirely to Richard. He was knowledgeable, unhurried, and easy to deal with throughout — the sort of experience that makes one reconsider the usual reluctance to set foot in a dealership.

We had a great experience with Waylands Volvo Gloucester. Quinn and Katie were both fantastic to deal with, and we’re really happy with our new Volvo EX30. Highly recommend!

On the day of collection of our XC90 the service from Jed and the team (James and Shubi) was excellent. A significant amount of time was taken to ensure that we were satisfied with the car/set up all connectivity and also to explain the hybrid engine which was new to us. We would highly recommend Waylands Volvo.

Bought a XC60 from Waylands. The car was in Newbury but the Gloucester branch had it delivered to them within 24 hours with no obligation. Emma made the purchase very easy and we are very pleased with the car.

Great experience with Waylands Reading. Marcus the sales consultant was professional, knowledgeable, helpful and friendly. Each step was clearly explained and made the whole purchase process a pleasure.

Our experience of choosing Waylands has been very professional and has given us exactly the vehicle we were looking for.

The 2nd year Waylands Oxford Volvo has carried out annual service plus additional items I requested. All work completed efficiently & to satisfaction. At all stages the staff were helpful, polite & friendly. In particular, Jenna the receptionist provided updates throughout the day & Harry the driver who collected & returned my car gave full explanation of the process. I was very pleased and happy with the service in all respects. Will be back next year.

The service I received was very good, very professional. Communication with Quin was very good during and after purchasing the car. They were very accommodating with handover and test drives. Very happy with the car.

I recently made the transition from a diesel Mercedes to an all-electric Volvo, which was a huge decision for me. I had spent most of this year researching and looking at different makes of electric cars, so I wanted to make sure I was making the right choice.

My son lives in Bristol and told me about the Volvo garage, so we decided to have a look. I was greeted by a very pleasant young lady, who then introduced me to Jon Green.

Jon was extremely pleasant, approachable and informative. He took the time to explain everything about the car I was interested in and, in particular, the lease deal. He was very easy to talk to and answered all my questions clearly. I felt so comfortable with him that I made my decision there and then — something I certainly wasn't expecting to do that day!

While I was waiting for my new car, Jon was always responsive whenever I had any concerns or questions. On 15th August, he also made the handover of the car very smooth and completely stress-free.

It was a real pleasure to meet Jon, and I couldn't be happier with my new Volvo. I would highly recommend Jon to anyone looking for a new car. His friendly, professional and helpful approach made the whole experience a pleasure.

The pick up of my vehicle was on time and conducted by an extremely friendly, informative and courteous gentleman (Phil). I was notified of my car’s safe arrival at the garage. I was again notified when the service was complete and the outcome and when the car would be delivered home. The car was delivered home by Phil in a gleaming state. What excellent service.

I purchased a 2026 XC40 Ultra and dealt with Jed Lisiecki in Reading. He was a pleasure to deal with and he quickly answered any queries I had. We were coming across from NI to collect the car, so it was important that we knew exactly what the car was like. Jed took a very detailed video and sent it to me within an hour of my first query about the car. Buying the car was a great experience from beginning to end, thanks to Jed. I made a point of only dealing with Jed when I made the final purchase.