Waylands Reviews 

717
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and knowledgeable during both vehicle purchases and routine maintenance appointments. Reviewers also appreciate the smooth, punctual vehicle collection and delivery options provided by professional drivers who thoroughly explain the entire process. Some reviewers were not happy with the customer service, noting unhelpful staff behavior and unresolved problems following their visits. A few people also mentioned poor communication regarding vehicle maintenance follow-ups, missing tools, and ignored complaints about ongoing repairs. Others expressed frustration when encountering unexpected mechanical issues and a lack of support from management after raising concerns.

What people talk about most

Staff

Reviewers express great appreciation for the staff, frequently highlighting their helpfulness,... See more

Service

Users describe positive interactions with service, highlighting courteous staff, prompt vehicle collection,... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing immense satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and knowledgeable... See more

User experience

Clients share positive opinions on user experience, highlighting seamless and stress-free purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had my car serviced at Waylands Reading for a couple of years and when I decided to buy a new Volvo I knew I’d use them. Service wise they are polite and efficient with a welcoming place to sit a... See more

Company replied

Rated 5 out of 5 stars

Recently had our car serviced by Waylands. The service was great, but what made the whole experience even better was……Harry who collected and delivered our car! Harry called the day before with his ET... See more

Company replied

Rated 5 out of 5 stars

We turned up on a busy Saturday with no appointment but the sales team were only too pleased to fit us in. Richard took time going through our options and even sorted an immediate test drive. We purch... See more

Company replied

Rated 5 out of 5 stars

The 2nd year Waylands Oxford Volvo has carried out annual service plus additional items I requested. All work completed efficiently & to satisfaction. At all stages the staff were helpful, polite & fr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

717 reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

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4.5

All reviews

(717)

376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Huge appreciation to Jed Lisiecki for…

Huge appreciation to Jed Lisiecki for the outstanding service during our Volvo car delivery experience. From start to finish, Jed was professional, attentive, knowledgeable, and made the entire process smooth and stress-free.

His communication, attention to detail, and commitment to customer satisfaction truly stood out. It’s rare to come across someone who goes above and beyond the way he did.

Thank you, Jed, for making this such a memorable and enjoyable experience. Volvo Reading is lucky to have you representing the brand.

Highly recommend anyone looking for a Volvo to speak with Jed Lisiecki — his professionalism, care, and customer service are second to none.

May 26, 2026
Unprompted review
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Reply from Waylands

Hi Sandeep,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Jed and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

Excellent car collection and service

Excellent car collection and service. Phil who collected and delivered the car was great.

May 27, 2026
Unprompted review
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Reply from Waylands

Hi David,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Phil and the management team.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

I’m a regular customer of Waylands…

I’m a regular customer of Waylands Reading having had 2 XC40’s purchased from them. Very good at both Sales and Service in my experience. My latest purchase today was smooth and relatively easy when done in person. The apps or online options weren’t user friendly for driver verification purposes.

May 27, 2026
Unprompted review
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Reply from Waylands

Hi Aidan,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

5/5 Stars

5/5 Stars - Exceptional Service from Nick and the Team!
I recently purchased an XC90 from Waylands Volvo Oxford, and the experience was flawless from start to finish. My sales lead, Nick Stacey, was incredibly helpful in guiding me throughout the process and even providing a personalised video of the car before test drive.
When it came to collection, the car was prepared to an immaculate standard, and the handover happened exactly as promised. Nick ensured all supporting documents were ready and uploaded to the system. Extremely satisfied with the professionalism and care from Nick and the whole Waylands Oxford team. Highly recommended!

May 13, 2026
Unprompted review
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Reply from Waylands

Hi Pradeep,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

First visit to Volvo Bristol and we…

First visit to Volvo Bristol and we received from Mark Dinmore calm, knowledgeable and professional assistance in learning about the vehicle. Mostly the product sells itself but Mark advised us about the different options and choices that were available. A very impressive sales standard.

May 23, 2026
Unprompted review
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Reply from Waylands

Hi Max,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Great service

Great service from Phil collecting and delivering car for service. Kept us up to date about work that needed doing and returned having had a nice wash and vacuum.

May 22, 2026
Unprompted review
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Reply from Waylands

Hi Alison,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for choosing Waylands,
Michelle

Rated 5 out of 5 stars

Good service and MOT from Waylands…

Good service and MOT from Waylands Oxford. Harry collected and returned the car right to our house, and was polite and explained everything clearly.

May 22, 2026
Unprompted review
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Reply from Waylands

Hi Gregory,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

A great service as usual

A great service as usual, and many thanks to Marius who collected and returned the car after its service

May 22, 2026
Unprompted review
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Reply from Waylands

Hi,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Marius and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

I visited Waylands Bristol last week…

I visited Waylands Bristol last week and dealt with Tom. He was very honest in his approached, which I liked, as this hasn't always been my experience.
Everything was delivered on time. Great customer service

May 8, 2026
Unprompted review
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Reply from Waylands

Hi Shaun,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 4 out of 5 stars

Good, but don’t book through Volvo UK

Once I got there, Waylands Volvo were excellent. They serviced the car on a waiting basis (which they said they weren’t expecting to do) with a good wash and vac that I wasn’t expecting from them either. Of course they try to sell you AC service and Brake Fluid replacement at exorbitant prices, but I expect that of a main dealer. On a low mileage 2 yr old car it’s questionable.

The staff were polite and efficient.

They only lost a star because the service was booked through Volvo Uk and it appears none of their dealer systems match up, so it was a ballache to get it sorted.

May 19, 2026
Unprompted review
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Reply from Waylands

Hi Angus,

Thank you for taking the time to leave a review. Your feedback is extremely valuable to us and is very much appreciated.

Kind regards and thank you for choosing Waylands,
Michelle

Rated 5 out of 5 stars

Harry the Great

Harry, the Oxford Volvo person who collected and returned my car is a great ambassador for the company. He was incredibly friendly, courteous, thorough, and knowledgeable. And just as important since I work full time, he was wonderfully punctual!

May 19, 2026
Unprompted review
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Reply from Waylands

Hi John,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Excellent service from Antonio today

Excellent service from Antonio today. We popped in on the off chance of seeing a Polestar 4 and having a sit in one to see if it would suit our needs. Antonio not only arranged this at short notice but also got us out on a test drive too. Great car and great service.

May 17, 2026
Unprompted review
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Reply from Waylands

Hi Ross,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for supporting Waylands,
Michelle

Rated 5 out of 5 stars

Thank you Mark

I was very happy with the service from Mark at Volvo Bristol. He was very communicative the whole way through enquiry and reservation and really looked after me on the collection day and made sure I left super happy with my new car.

May 16, 2026
Unprompted review
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Reply from Waylands

Hi Amy,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Brilliant Service @ Waylands MG Oxford

Just had my 2nd service & MOT at Waylands MG Oxford. Harry is OUTSTANDING with friendly & polite customer service a credit to Waylands MG who collected & delivered my car.
Was also kept in the loop. Would definitely recommend Waylands MG

May 14, 2026
Unprompted review
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Reply from Waylands

Hi Lorna,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for choosing Waylands MG,
Michelle

Rated 5 out of 5 stars

Great pickup service.

My car got picked up on time as was agreed. Harry was great and respectful, no worries at all. The service process had a video showing me what was being done and what recommendations needed attention. At the end, the car was returned to me with the paperwork and Harry took the time out to go through it with me. Well done MG!

May 15, 2026
Unprompted review
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Reply from Waylands

Hi Lawrence,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Harry and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

Best service ever from Simon and Liam

Best service ever from Simon and Liam. Liam managed to sort the internet issues on my Volvo EX30, (not sure why Waylands Oxford could not do this??? ). Professional and very helpful. Highly recommended.

May 14, 2026
Unprompted review
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Reply from Waylands

Hi Heidi,

Thank you for taking the time to leave a review regarding your recent experience. Your feedback is much appreciated and will be passed back to Simon, Liam and the management team.

Kind regards,
Michelle

Rated 5 out of 5 stars

Volvo Waylands Reading

I recently bought a new car from Waylands Reading. Scott Williams was exceptional, very friendly and helpful and the service he provided was excellent. A great experience all round and my thanks to Scott.

May 13, 2026
Unprompted review
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Reply from Waylands

Hi Charlie,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Excellent, five star very helpful, especially Chloe

Waylands Kia Bicester is excellent after trying many dealerships from Kia that are very unprofessional. This is next level Service especially Chloe and Tony are excellent. Representatives of Kia dealership was clean tidy and very helpful for any information offered a test drive in a very clean vehicle unlike other dealerships that we’ve been to, I will filled with McDonald rappers and very poor if you’re thinking about Kia contact them as nothing is too much trouble and they so helpful needed to make a few enquiries. Information was on hand immediately other dealerships so they’re gonna call you especially Chloe immediately she knew any information that I asked which was excellent. Care should be very pleased with this dealership as they are next level so don’t hesitate to look at this dealership.

May 13, 2026
Unprompted review
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Reply from Waylands

Hi,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards and thank you for choosing Waylands,
Michelle

Rated 5 out of 5 stars

Good Experience Car was collected by…

Good Experience Car was collected by Harry and returned later in the day with everything sorted.

May 11, 2026
Unprompted review
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Reply from Waylands

Hi Steve,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

My car was picked up and brought back…

My car was picked up and brought back by Maurice. He was smartly dressed in a Waylands top and was very polite. Jan Stewart

May 11, 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Jan,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards and thank you for supporting Waylands,
Michelle

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