Wazo Furniture Reviews 

Excellent service by Dina and the furniture is beautiful and excellent quality

It was our first time to come into their shop at Toronto location and Kelvin welcomed us with a beautiful smile. He is very accommodating and helpful. I love the store.

The store has a beautiful selection of good quality wood furniture. Kelvin was very pleasant and helpful. I will definitely come back

Exactly what I was looking for for a tight bedroom. Perfect light grey color. Well made and sturdy. No squeaks. Delivery was a breeze. Refreshing change when a company takes client service seriously. Thanks Wazo!

Wazo is great!!!
I bought the nature wood dining table.
I had good experience with Kelvin.

We first bought our Emilia captain chairs and we loved them, so we went back and completed the set with the Berlin chairs!! Great prices and always have inventory.

Beautiful show room! So many options and very trendy and now ideas for every room. Kelvin was very nice at showing us options for dining chairs and what went well with the dining table we chose, The Colton. Will be coming back for sure.

Great service from Dina, take time to look and choose the ride piece of furniture, really appreciated.

Nice furniture at good prices and great customer service!

Great service in store! Nice staff and all furniture looks incredible. You can see products are quality. Real wood and handmade. Plus, you can get it delivered (without any building to do, we love it!)

Great service in store! Nice staff, super helpful and all furniture looks incredible. Plus, you can get it delivered for free (without any bullding to do, love it!).

Bought the kabine single seat unit. The piece is way too firm and uncomfortable, nothing like what the original feels like to sit in.

I first ordered a couch from this company at the end of August. After two weeks I still had not received any confirmation on a delivery date so I proceeded to contact customer service. I was then advised that they want an additional $343 plus tax (which apparently was only half of the fee) to deliver my $950 couch. I proceeded to cancel the order and received the email promptly that the order had been cancelled and the order had been refunded. After another two weeks, I still had not received the refund on my card so I contacted customer service again and was advised that their policy is 10-30 days for the refund. At 30 days I contacted them again as I had not received the refund, to be told it would be processed by that Friday at 5pm. The refund still was not issued by Saturday so I have proceeded to open a charge back with through my credit card company. I then emailed back today (Wednesday) to let them know that I have initiated a chargeback, only to be told if I cancel my chargeback they will escalate the refund with their accounting department.

I have never received such horrible customer service from a company before. Don’t be fooled – if you have any issues, good luck getting anywhere with this company.

The Wazo Staff was very accomodating. Quick to answer my emails, very helpful.
The Gorgeous Mango Coffee Table i recieved was nothing short of a showstopper!!
Hopefully i can purchase the beautiful Mango End Tables next.
Thanks Wazo!

I bought a sofa for 1800CAD, its materials and they were of very poor quality. The company has no responsibility for its products. I had to pay 300CAD to return it and it takes more than 1 month to complete the process. A really bad experience with this company.

Bought the table from my landlord in April of this year. The table was purchased in 2021 from Wazo.

The table has since split in 3 areas which have rendered it useless. It's actually dangerous to use as the wood has completely warped causing slivers and uneven surfaces.

DO NOT BUY THESE TABLES. The wood is likely sourced from SE Asia where the humidity is 95% but when you bring it back to North American, all the oil in the world can't prevent it from eventually splitting and warping.

My original chair arrived defective in which I contacted the company and asked for a replacement part. They said they could not accommodate and instead sent a used chair in which was not the same, dirty, had someone else’s hair on it, it was bent. The entire experience was a nightmare. Buyers beware!

My husband ordered a king bed from wazo with plenty of time for it to arrive before moving day. Never came, company can't tell us where it is - or when it will arrive. We also ordered 2 shelving units. They were out of stock (not mentioned on the website, nor did we get an email notifying us). Now he is trying to get a refund. Utter garbage. Never again.

I was very excited to get my table I had been looking for years and finally ordered one. Me and my husband unboxed it and set it up only to be disappointed that there were 3 scratches on it and we never even had a meal on our table. Beware.

DO NOT BUY FROM THIS COMPANY. This has been, honestly and without exaggeration, the worst customer service experience I have ever had.

I attempted to return the Harper bed as it arrived with broken pieces and the overall quality is poor for the price point (+$1000). We had been out of town on vacation just after the bed arrived, so werent able to actually unbox and setup the bed until we returned home. I emailed and called at 19 days after it was delivered (again, because we were on vacation) to return the bed. Their 14 day return policy is inexplicable: unfriendly to the customer, and sub standard for the industry.

After days of no response to my emails, I eventually called and spoke to Adam in customer service.

Adam led me to believe that exceptions could and would be made for reasonable return requests. There was nothing unreasonable about the request I was making. The product arrived defective. It was unused and sitting in the original box in my basement, waiting to be returned. Adam strung me along for 2 weeks, telling me that they were working on securing approval from management for the return. It seems clear that he knew all along that the answer would be no, they wouldn't accept the return, despite the product arriving with broken pieces. This is shameful.

Wazo doesnt stand behind the products it sells. Wazo doesnt care about the customer. Wazo only cares about selling subpar and inferior quality products and then hiding behind its sub-industry-standard return policy. Classic bait and switch.

Terrible, terrible experience. I feel robbed.