Dreadful experience - ordered on 21st January with delivery date of 4th February. Told on 3rd February by their head office that oil won't be delivered on time, no estimate on time other than a few da... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would be zero stars if available. Absolutely useless. Failed to meet their delivery date two weeks after the order was sent and are still unable to give a delivery date of less than a further week. C... See more
DONT BE MISLED BY THE SO CALLED CHANDLERS “BUYING GROUP” THEY ARE MORE EXPENSIVE THAN SOME OTHERS AND CERTAINLY NO CHEAPER! Very misleading! You DO NOT get your heating oil any cheaper because you are... See more
Following a recent call from Lisa we were able to take advantage of the present low heating oil prices. WCF always provide excellent service and this is just one example of their high level of custome... See more
Company replied
Company details
- Heating Oil Supplier
- also in
- Diesel Fuel Supplier
- Fuel Supplier
- Kerosene Supplier
- Petroleum Products Company
About WCF Fuels North East
Written by the company
WCF Fuels North East is a leading UK supplier of commercial fuel, home heating oil and oil for agriculture. We have extensive fuel oil storage facilities across the North East of England where our modern fleet of tankers are based. This enables us to deliver fuel more efficiently throughout the region. We only work with reliable heating oil suppliers, who are committed to getting your fuel to you on time, for at affordable price. We pride ourselves on delivering the best customer service combined with premium quality fuel oil to homes and businesses. We are also on hand with any advice you might need – from choosing the right fuel to the latest fuel price updates.
As a North East fuel supplier, we cover four large counties in this region including County Durham, Tyne and Wear, Northumberland, Cleveland and parts of North Yorkshire with a variety of delivery options available to suit you.
Our commercial fuel has been trusted by businesses for over 80 years which includes motor spirit, red diesel, white diesel, kerosene, lubricants and additives.
We have also been keeping homes warm since 1935 with our home heating oil, delivered straight to your door by our trusted employees across the North East. We offer standard kerosene heating oil and premium kerosene heating oil for both agas and boilers. Premium kerosene is a popular fuel for heating properties off the main gas grid.
Additionally, we supply fuel to agricultural businesses, proudly fuelling farms for over 80 years. This includes motor spirit, red diesel, white diesel, kerosene and lubricants & additives. Get in touch today to get a personal quote, tailored to the needs of your business.
If you’re interested in receiving a quote for commercial, agricultural or domestic fuel, please call us directly on 0191 5186770, fill in an enquiry form on our website or email us at enquiries@wcfnortheast.co.uk.
Contact info
11 Hunter Road , SR8 2LX , Durham , United Kingdom
- 0191 5186770
- enquiries@wcfnortheast.co.uk
- www.wcfnortheast.co.uk
3.0
Average
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Three occasions promised delivery after…
Three occasions promised delivery after taking initial payment, didn’t deliver. Contacted them several times didn’t bother to even call back.
October 11, 2024
Unprompted review
First class service
First class service. Communication with Nathan re the order was excellent and can't thank him enough.
Bob the driver was careful and cheerful can't thank them enough overall.
October 10, 2024
Our kerosene had almost run out
Our kerosene had almost run out. WCF got it here quickly. The driver arrived early was very polite and efficient.
October 4, 2024
Great service
Great service. Easy to order online and very prompt delivery. Got up a few days later and delivery was made before we up. As ever. Perfect! Thank you!
October 2, 2024
Great communication
Great communication, no fuss,, oil arrived when scheduled, I would definitely use again.
September 27, 2024
Superb driver !!
Huge thanks the superb driver (Robert?) Who delivered the order on the 13/8/24.
I had explained on the order that the access was tricky and there is no line of site between the pipe and the tank, but after a few phone calls and many walks up the steep hill. He succeeded with all the permissions he needed to. What a lovely, friendly conscientious man, a credit to WCF.
We have had experiences with other companies who have either refused to deliver or been plain rude and abrupt so this was a fabulous experience.
Please pass on my thanks again to him.
Deffo a fabulous service and speedy delivery time
August 13, 2024
Very Pleased
A really good service all round but especially want to mention the driver who was very pleasant, and helpful a credit to your company.
July 10, 2024
Competitive pricing and great customer…
Competitive pricing and great customer service. The delivery drivers are also a real credit to the company. Wouldn't hesitate to recommend!
March 19, 2024
Unprompted review
Reply from WCF Fuels North East
Good morning, thank you for such a great review and for your recommendation! I will pass your comments over to our drivers and transport team! :)
First class as usual
March 7, 2024
Reply from WCF Fuels North East
Hi Paula, we couldn't ask for anything more from a great review! Thank you so much for taking the time to leave such a wonderful comment, much appreciated by the whole team!
Excellent
Excellent all-round service. Quick delivery. We ordered too much oil but a refund was soon back in my account. Highly recommended.
February 28, 2024
Reply from WCF Fuels North East
Thank you so much for such a great recommendation! We really appreciate you taking the time to leave us such great comments along with 5 stars! :)
Excellent service from company that we…
Excellent service from company that we can trust
March 4, 2024
Reply from WCF Fuels North East
Good morning, thank you for leaving a review which reflects exactly what we aim for as a company! :) We very much look forward to supplying you in the future!
Excellent company
Excellent company! Cheapest oil price I could find. Estimated delivery date was the 26th and it was delivered on the 13th!
February 14, 2024
Reply from WCF Fuels North East
Good morning, thank you so much for such a brilliant review! We always strive to offer the best possible service and we look forward to supplying you in the future! :)
Website very easy and clear to use
Website very easy and clear to use
Delivery received on time very nice driver very efficient everything sorted in a few minutes
February 9, 2024
Reply from WCF Fuels North East
Thank you for taking the time to leave us such great comments and for awarding us 5 stars! Very much appreciated and we look forward to supplying you in the future! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.