Dreadful experience - ordered on 21st January with delivery date of 4th February. Told on 3rd February by their head office that oil won't be delivered on time, no estimate on time other than a few da... See more
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Would be zero stars if available. Absolutely useless. Failed to meet their delivery date two weeks after the order was sent and are still unable to give a delivery date of less than a further week. C... See more
DONT BE MISLED BY THE SO CALLED CHANDLERS “BUYING GROUP” THEY ARE MORE EXPENSIVE THAN SOME OTHERS AND CERTAINLY NO CHEAPER! Very misleading! You DO NOT get your heating oil any cheaper because you are... See more
Following a recent call from Lisa we were able to take advantage of the present low heating oil prices. WCF always provide excellent service and this is just one example of their high level of custome... See more
Company replied
Company details
- Heating Oil Supplier
- also in
- Diesel Fuel Supplier
- Fuel Supplier
- Kerosene Supplier
- Petroleum Products Company
About WCF Fuels North East
Written by the company
WCF Fuels North East is a leading UK supplier of commercial fuel, home heating oil and oil for agriculture. We have extensive fuel oil storage facilities across the North East of England where our modern fleet of tankers are based. This enables us to deliver fuel more efficiently throughout the region. We only work with reliable heating oil suppliers, who are committed to getting your fuel to you on time, for at affordable price. We pride ourselves on delivering the best customer service combined with premium quality fuel oil to homes and businesses. We are also on hand with any advice you might need – from choosing the right fuel to the latest fuel price updates.
As a North East fuel supplier, we cover four large counties in this region including County Durham, Tyne and Wear, Northumberland, Cleveland and parts of North Yorkshire with a variety of delivery options available to suit you.
Our commercial fuel has been trusted by businesses for over 80 years which includes motor spirit, red diesel, white diesel, kerosene, lubricants and additives.
We have also been keeping homes warm since 1935 with our home heating oil, delivered straight to your door by our trusted employees across the North East. We offer standard kerosene heating oil and premium kerosene heating oil for both agas and boilers. Premium kerosene is a popular fuel for heating properties off the main gas grid.
Additionally, we supply fuel to agricultural businesses, proudly fuelling farms for over 80 years. This includes motor spirit, red diesel, white diesel, kerosene and lubricants & additives. Get in touch today to get a personal quote, tailored to the needs of your business.
If you’re interested in receiving a quote for commercial, agricultural or domestic fuel, please call us directly on 0191 5186770, fill in an enquiry form on our website or email us at enquiries@wcfnortheast.co.uk.
Contact info
11 Hunter Road , SR8 2LX , Durham , United Kingdom
- 0191 5186770
- enquiries@wcfnortheast.co.uk
- www.wcfnortheast.co.uk
3.0
Average
218 reviews
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Hasn’t replied to negative reviews
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an excellent service
The delivery arrived promptly and on the due date. The driver was very cheerful and helpful and I was kept informed of the progress of my order and payment. An excellent service at a good price. I would highly recommend them
February 14, 2023
Reply from WCF Fuels North East
Thank you so much for your wonderful comments, I have passed these onto the team :)
Prompt and helpful
I order fuel for my elderly mother. This company is very quick to deliver, and the lady I deal with in the office is very efficient and so helpful. Highly recommended.
December 10, 2022
Unprompted review
Reply from WCF Fuels North East
Thank you for your wonderful recommendation and for awarding us 5 stars! Very much appreciated :)
Quick delivery.
I ordered on the Thursday night after running out of oil. I called them late on the Thursday and the scheduled a delivery for as soon as they could which was Monday. Was pleased as a lot of companies charge extra for a couple of days delivery. I always shop around for oil as the prices can vary quite a lot but this time they were the cheapest. Id use them again.
January 16, 2023
Reply from WCF Fuels North East
Thank you for taking the time to leave us such a great review! I will pass this onto the team :)
They delivered the oil early.
January 25, 2023
Reply from WCF Fuels North East
So pleased that you're happy with our service, thank you for awarding us 5 stars!
So quick
Although I placed a "green" order for delivery within 2 weeks, my delivery was next day!! So quick & efficient
January 26, 2023
Reply from WCF Fuels North East
Thank you for awarding us 5 stars, we are happy to be of service! :)
Fast service and best price I could find
January 24, 2023
Reply from WCF Fuels North East
Hi, thank you for your comments and for awarding us 5 stars! Very much appreciated :)
Always helpful
Always helpful
Deliver with a good lead time
Drivers very courteous and respect your property
Office staff always helpful
A good supplier
December 8, 2022
Unprompted review
Reply from WCF Fuels North East
Thank you for awarding us 5 stars! I have passed your comments onto Elaine and the team at our Hexham Depot :)
Incredible service! Again....
I'm a priority customer for health reasons, but that doesn't in itself explain the incredible service for my latest delivery. I placed my order yesterday morning (Tuesday) and the heating oil was delivered less than 24 hours later.
I realise I was lucky in that I must have just caught the logistical planning for the route, but this is amazing service by any standard.
Delivered by the most friendly and efficient driver, once again WCF Fuels have gone above and beyond. Staggering service!
January 11, 2023
Unprompted review
Reply from WCF Fuels North East
Thank you so much for taking the time to leave such an incredible review! I have passed this over to the team who do what they do to make this happen :) Thanks again and we look forward to being of service to you in the future!
Reply from WCF Fuels North East
Thank you for your great comments, I will pass these over to our driver :)
Ninja Delivery
Instructions when ordering were followed and no issues, oil supplies by ninja delivery.😀
December 20, 2022
Reply from WCF Fuels North East
Love this! :) Thank you for a great review, I will pass this onto our driver!
Reply from WCF Fuels North East
Thank you for such a great review, I will pass your comments onto our team :)
Easy to book on line and arrived on time
November 11, 2022
Reply from WCF Fuels North East
Thank you for taking the time to leave us a great review, much appreciated!
I am a long standing customer of this…
I am a long standing customer of this company and called to order and pay for over £1000 of heating oil. Because I wanted it delivered the following week the company refused the order !! I was told to ring back in a weeks time.
November 7, 2022
Unprompted review
Reply from WCF Fuels North East
Hi Mr Hall, I can confirm that when you spoke to Hayley, she offered to arrange a fuel delivery within a day or two for you but I know that this was not convenient. Hayley then offered to call you back & arrange your delivery around your busy schedule at a more convenient time for you. If you would like us to do this for you, please contact me on enquiries@wcfnortheast.co.uk and we will be more that happy to accommodate your requirements. Kind regards, Lynn.
Great service delivery quick and easy
Great service delivery quick and easy, and a text the night before to let you know there coming x
September 6, 2022
Reply from WCF Fuels North East
Thank you for such a lovely review :) I will pass your comments on to my team!
No nonsense
No nonsense, no fuss, just excellent service. Only hiccup was that the delivery came sooner than I’d calculated, so couldn’t get all of the delivery in the tank, the resultant shortage was refunded immediately without any penalty.
Zero issues with any part of the delivery and service.
September 5, 2022
Reply from WCF Fuels North East
Thank you for your comments & such great feedback! Much appreciated :)
Very easy to order and delivery was…
Very easy to order and delivery was within the timeframe.
August 26, 2022
Reply from WCF Fuels North East
Thank you for taking the time to leave us such a great review!
As always it is easy to order and…
As always it is easy to order and receive a notification the day before delivery. The delivery was well within the timeline and the driver was very polite and efficient.
August 16, 2022
Reply from WCF Fuels North East
Very grateful for a 5 star review, thank you!
the deliverer moved items in my garden…
the deliverer moved items in my garden that I did not feel they needed to or they should have replaced them, plus I believed they turned my mop bucket upside down to stand on and bent it
August 23, 2022
Reply from WCF Fuels North East
Thank you for your feedback, we will pass this onto the relevant team. Please accept our apologies.
Top service and very competitive prices.
As always, very competitive prices and the best service around. Highly recommended!
August 20, 2022
Reply from WCF Fuels North East
Thank you for your great comments & for awarding us 5 stars :)
Reply from WCF Fuels North East
Thank you for awarding us 5 stars, much appreciated!
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