WDH Reviews 

Housing and repair and things that go wrong
I reported some issues which did not get sorted out, ? I just been put to one side
This matter can only be sorted with the bosses of the company, ????
Not management,????
Thank you

I’m very disappointed that my membership has been put on hold. I have been a member since February 2020 and have expressed an interest in several properties over that time. I recently relocated to Yorkshire from Essex and I am living at temporary accommodation. I was advised by Homesearch to reapply with my new address and was advised that this would not affect my membership! I moved into the area so I could be available quickly to view properties. It has affected my membership by putting it on hold. Every time I speak to someone on the phone I get told a different story! I’ve now got to look at private renting which I did not budget for! What a mess and a very unwelcome to Yorkshire!

Absolute joke, been trying to talk to somebody for the last 48 hours regarding my shared ownership sale. No answer and no call back. Very poor service considering I am unable to arrange this myself due to their rules.

WDH are a superb landlord nothing is to much trouble for them. The staff are excellent and go above and beyond to help i would absolutely recommend any one looking for a home to consider this housing association.

There is a real theme of cashing in on the times Conservative cuts and austerity/cost of living. WDH won't take responsibility for internal doors even when its fair wear and tear and cheap basic doors that were in and not damage by tenant. Won't take responsibility for fencing but let new builds with fencing to new tenants. Existing tenants told its 'their responsibility' when actually its not the tenants responsibility and is more If the tenant wants a fence they'll have to pay for it.... where in law does it say the tenant should pay for the landlords fence as well as paying full rent.... How can it be tenants responsibility if when they move out they can't take their fence and doors with them without being charged 🤔 used covid as excuse for poor service years after lockdown. Do as little as possible for as cheap as possible but still the rents go up. Not connected to council so not clear why they claim to be so skint....where is the money that they used to pay for basic repairs going. Even drains are bounced to tenant. No acknowledgement that neighbouring properties could cause blockages....fob off cheapskate and push landlord Jobs onto tenants just because they can under this government. Right wing policies for social housing 🤔 Roll on election then they'd not get away with charging for shell's with no doors or fencing! Some properties better than others but rents be same. Unfair. Inconsistent. Families trapped in flats paying same and sometimes more in rent for less desirable properties. Some rents ridiculously high and not in the social rented category but still advertised for people less well off. Above lha cap - should be advertised elsewhere.

Wdh used to be good to respond to request for repairs. We have waited approx 5months for a repair to a leaking roof.,but my latest bugbear is HOW can they run s scheme asking for people to be proud of their locality, and then send out contractors to cut your hedge and leave it in such a mess. Fortunately, on request, their manager came out to look at it and agreed. He had it rectified. WHY CANT THEY DO IT RIGHT TO START WITH. WDH YOU ARE REALLY FAILING IN YOUR STANDARDS.

Not fit for purpose. No adherence to their own policy, no decency or compassion for its clients and a management full of excuses and blame.

We received a call on Friday from WDH asking if someone could come out and do a pre-tenancy assessment on Monday for a property that I’d bid on 6 weeks earlier. Obviously we got excited thinking that we’d got our dream house. My husband is a wheelchair user and our current house just isn’t suitable. He can’t shower, go outside or even go to the toilet by himself because he can’t use his chair in this house.

The lady came out on Monday and said “you do know you haven’t got the house, there’s 2 other families being assessed so if you haven’t heard anything by Friday you haven’t got it”. Wow, that’s harsh. Obviously we haven’t got the property because it’s now Friday and we haven’t heard anything.

It’s been the worst week of our lives. The wait has been like torture.

My issue is that WDH must know who’s going to get offered the house before they do the pre/tenancy assessment, so why put the other families through all that unnecessary stress. It’s almost cruel.

For someone who’s disabled and suffers from mental health issues, as a result of his disability, to be told their life could massively improve and they could get their independence back is a huge deal. To then not to even be told that they haven’t been successful and to leave them hoping and praying is disgusting.

The process is wrong. My husband is now suffering massively with his mental health because of all this and has even said he doesn’t want to live like this anymore.

WDH know who’s at the top of the banding, who’s been on the list the longest etc. so why assess 3 families for one property when they know who’s going to get the house before they even do the assessments?

My grandma passed away on the 5th of October. After the initial shock, and waiting to receive a death certificate, we were able to notify the council of her passing. They gave us an ‘ideal date’ of a weeks time to remove everything from her house and hand back the keys. They even sent an email chasing up the keys, and sent someone out to take a photograph of the house in preparation to put it straight back up on wdh. Obviously it’s understanding that there is still a job to do, but surely there is a duty of care and consideration that should go alongside in this situation.

She had lived there 28 years. How they expect anyone to be able to grieve and work through half a life’s worth of belongings in such little time with very little consideration of feelings is beyond me. If anything it felt completely disrespectful to her life, as if she was nothing more than just a number. When in reality she was a well loved woman in her community, and overall a great tenant.

My mum handed the keys back on the Saturday at 11am, by 2pm she had gone to collect the last of her belongings she had, which had been left in the garden. Only to find that the locks had already been changed and the gate leading to the back garden had been ripped off due to the locks that were on it, even though they had the keys necessary to open it. I am absolutely astonished and to be honest quite hurt by it all. I know for a fact that if this was how it was handled for your own family member, you would be disgusted too.

My mother in law died on the 5/10 /23 by the 4/11/23 they had sent letters saying she had to pay two weeks rent we handed keys in at 12.30 by 2.30 they had kicked the back gate in and changed the locks what a caring council she had only been a tenant for 30 odd years amazing

Stressful shared ownership only want to keep people on benefits to milk them

ITS QUITE SIMPLE WDH LOOK AFTER NUMBER1 AND NUMBER1 IS NO NO NO ITS NOT THERE TENNANTS ,THE PEOPLE WHO MAKE THE COMPANY 3.2 MILLION POUNDS A WEEK . WDH LOOK AFTER WDH.
ONLY THING THAT THEY ARE BOTHERED ABOUT IS GETTING THE RENT. ANYTHING AND EVERYTHING ELSE IS A F IT ....

WDH is great, excellent service,kind staff members and straight forward system.
Cannot ask better..

A little disappointed with wdh all they seem to be interested in is money not like the old days of the council which you could talk to
As long as your rent is paid they are not bothered about us tenants.
Such a shame really

Half acres estate is a mess and is always forgotten about, the houses/flats in my opinion need knocking down there that old, any repair you need can take weeks/months and then its just a bodge job, I'm over crowded on band B i have copd / asthma and this home needs so many repairs its forever dusty which causes me to have exacerbations, asthma attacks, and breathing difficulties, its so cold in the winter in my home, which causes me alot of infections ect even with the heating on, even my doctor wrote a letter to say the property isn't suitable for me , but that even fell on deaf ears, wdh cause me mental breakdowns because of how I'm having to live, my illness is slowly taking my life & nobody cares , has long as your paying your rent otherwise you have calls, e.mails, letters, knocks on the door if you don't, where are all these people to help people like myself absolutely nowhere to be seen, wdh talk the talk but don't walk the walk, i really don't know how you sleep at night, what's my next step , well there's only legal advice left and to contact dial i have tried im now tired. Big shame on you wdh.

Was in band A due to my landlord of 10’yrs selling house . Was given a house in one area of Wakefield but then it was decided I wasn’t suitable for it and given a house out of Wakefield. I had basically begged for a house in Wakefield due to my children who have asd go to school in outwood but in wdh’s decision making wisdom they thought featherstone was the best option to house me . The repair guys have been brilliant and every single one that had come can’t believe I was given a house in this condition, windows painted shut , door frames hanging out , rubbish left in the over grown garden etc so I can only presume after a Email from my housing support officer asking why they hadn’t offered me a house due to me being over my eviction notice they just gave me this without it being suitable to even come out of its void .
Apart from the fact I’ve been housed next to the local dealer who some how is allowed to have multiple dogs who roam the streets & jump at my fence leaving me with yet another repair I suppose i should be grateful I was housed at all , it’s just a shame as someone who had a record of being a excellent tenant for 17 yrs + was housed next to the loudest antisocial family who keeps their house like the local tip and doesn’t seem to care that the local primary school behind can enjoy the smell of their dope smoking .

All I can say is WDH DON'T CARE if ur BLACK DISABLED ect etc As long as they get there rent they don't care you can freeze to death in your home like me because nowt gets done am not reporting no more am fed up of it just lie all the time they do so I kill me sen because am so depressed with wdh....

Wdh don't care about how their tenants live nor the conditions of their properties I wouldn't recommend wdh to any one

The process after getting a house has been so neglectful and stressful. I was awarded a house that was put on the website back in April. Me and my son are homeless, no where for toys/clothes and hadn’t been told I was awarded this house, my homesearch displayed that an offer had been found for my application and I heard nothing, in which I decided to ring a week later in which they said someone should have rang to tell me that the house was mine and that they would send out a letter. A week later, no letter I rang back and they said they would send a letter out again, which I’m grateful I did ring because the letter said if I didn’t accept the house by the day I got my letter then I would be refused the offer. So a few more weeks go by after accepting a property I hadn’t even viewed and heard nothing, in which I contacted my housing officer.. she was also confused about how my application had been handled, as there was no notes on the system to say what work needed to be done to it just an estimated date. She said I should have been told this and offered to be put back on the list due to the long waiting time for the house to be ready but still couldn’t be told anything regarding what was happening to the house. Fast forward to the beginning of July, I was randomly rang for a viewing in which I went, viewed the house.. the garden was all over grown still, bricks in the garden very unsafe, cupboard doors that hadn’t even been screwed on. So I then was told I couldn’t have the keys because obviously it was unsafe, and that it would only be a couple of weeks wait for the garden to be done and inside to be sorted.

It’s now August, it has been nearly 5 weeks since viewing, 4 months since it being placed on the website. no one’s touched the garden, no updates.. you ring and ask for an update and nobody knows anything.

I wouldn’t have been half as bothered if someone had updated me on what is actually happening, but 5 weeks to cut a garden and fix cupboards.. I could have gotten the keys and done it myself in a shorter time frame.

I feel so neglected, houses I bidded on after this have been handed out.. that’s the worst part. I could have been housed by now and not still homeless.

Oh and there is no point in saying to contact/call because every one on the phone says the same thing, and I don’t even get responses to complaints through an email.

If I could give 0 stars I would. Was in a property for many years. But due to a fault in the building that they knew what needed to be done but blamed everyone except themselfs. After stage 1,2&3 complaint and along side complaints with police reports over 20 month period of next door neighbour 86 year old man next door making my life a living hell since he moved in 24 months ago threatening to burn my home down a because of his girlfriends dog using my garden as a bathroom. I have PTSD & WDH moved me because of the repair issue and neighbour. He lied to police but WDH just said nothing they can do! The next door neighbour had been moved 3 times by them because he did not get on with neighbours but no they moved me. So thanks to Liv, her boss the community safety team they say they will help. But they make you feel like its your fault. Had cctv was told that I shouldnt have cameras up really as its communial gardens they stayed and I put more up. Unless you break the rules and dont give a toss you will get on fine with WDH. The minute you complain you are BLACKLISTED as I am!!!
Oh and WDH please dont comment "sorry to hear this please ring 03458 507 507" because you do NOTHING