WebEyeCare Reviews 

1,048
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers had a great experience with this company. Customers consistently state that the prices are remarkably lower and far more affordable than purchasing directly through a traditional doctor's office. Consumers also truly appreciate the exceptionally fast delivery times and the smooth, easy-to-use ordering platform for uploading prescriptions. Some reviewers were not happy with order execution, mentioning frustrating issues such as missing items, delayed shipments, or completely incorrect products received. A few people also noted difficulties with customer support when trying to resolve shipping delays, damaged packaging, or unexpected processing problems.

What people talk about most

Order

Customers had ambiguous experiences with order processes, reflecting both satisfaction and frustration. Many... See more

Price

Reviewers highlight positive aspects of price, noting that products are significantly cheaper compared to... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Website

Users describe ambiguous interactions with website features. Reviewers frequently report that the website is... See more

Product

Consumers have ambiguous experiences with the product. While many reviewers praised the awesome product that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I forgot to take off my coupon code and they did that too. Easy eye exam to renew my prescription for cheap - doctor tried to have me redo at $90 and this was only $15. Great c... See more

Company replied

Rated 5 out of 5 stars

Ordered contacts on a Thursday afternoon and I received them on Tuesday, plus it was a holiday weekend. I’m very pleased with their fast shipping. The system said my order was processed, but no tracki... See more

Company replied

Rated 5 out of 5 stars

Where have you been!!!! Oh my goodness if you are like me and ordered your contacts and glasses right though your doctors office - STOP now. The ease of the website, the number of items offered, the... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

Written by the company

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,048)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had an allergic reaction to a contact…

Had an allergic reaction to a contact lens that others are also reporting. This company claims to have a satisfaction guarantee but refused to allow me to exchange the contacts. I was a repeat customer but never again. Its false advertising on their website and they also charged my card an amount that I did not authorize.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Read reviews first

I placed an order on August 12,2025. I even paid a little extra to get my order faster. I get an email today saying my order is backordered and my order can be shipped out on August 20,2025 but it is not a guarantee. This is horrible. At least let people know ahead of time that your order can be back ordered because Johnson and Johnso still need to send my order to you all. Now I have to wait for you all to send a message to your warehouse to cancel my order so who know how long this is gonnna take now to get my refund and purchase some where else.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered my contacts 2 weeks ago and…

I ordered my contacts 2 weeks ago and paid for expedited next day shipping. I still have no contacts, I’ve held for hours and no one picks up the call, I’ve tried chatting and get no response, I scheduled a “VIP Call” that never came. They charged my HSA debit card and now I can’t even order them from anywhere else because they won’t cancel my order and refund me. BUYER BEWARE!! DO NOT ORDER FROM THIS FAKE COMPANY!!

July 29, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Our customer support team connected with you through a VIP call and your refund was completed shortly after, just as you requested. We always work to resolve concerns quickly and provide clear communication, and in this case your order and refund were both handled promptly. While delays can be frustrating, we’re committed to making sure every customer is supported and taken care of.

Rated 1 out of 5 stars

Unreliable company

Ordered last month and still haven’t heard anything about my order. I won’t be ordering from this company anymore. Calls have been made with promised dates and still no contacts

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent prices

Excellent prices, fast shipping, very good communication about the order and shipping.

April 14, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience!

Rated 5 out of 5 stars

Good prices & Fast shipping

The prices are reasonable & shipping is super fast. I also like the rewards program so I am able to get discounts on future purchases.

March 26, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience!

Rated 5 out of 5 stars

overall good experience

Great price, easy ordering, and prompt delivery.

March 25, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience!

Rated 5 out of 5 stars

Great and easy process

Great and easy process. Fast shipping and the prices are very affordable!

March 22, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Rated 5 out of 5 stars

Great company

Process was easy to understand.Shipping was quick.

March 8, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

We're so glad you enjoyed your ordering experience!

Rated 5 out of 5 stars

WebEyeCare is my go to for contacts prescriptions!

I always use WebEyeCare to reorder my contacts. They are reasonably priced, great quality and have fast delivery. They also call me before filling the order if they have any questions which I really appreciate. And you get bonus points for more discounts when you order. It’s a win-win!

March 17, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Rated 1 out of 5 stars

No Customer Service!

I have been trying for a week to place an order with Webeyecare. Their system will not take my order even after using several browsers. I sent them an email message containing their system generated error message. They could not explain the error and to told me to call them. I tried again using their PayPal option and the system went into a loop with no explanation as to why. Finally I called them and they indicated they would not honor the internet price on the phone. This company demonstrates no customer service ability at all. May they cease to exist and rest in peace!

March 12, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Thank you for your feedback. Our customer support team made multiple attempts to assist you, including asking you to reach out directly and provide more details, but unfortunately, we didn’t receive a clear description of the issue from you. We understand the frustration with the system, but without specific information or a response, it’s challenging to resolve the matter.

We genuinely want to help, so if you're still experiencing issues, please don’t hesitate to reach out again, and we’ll do our best to assist you.

Rated 5 out of 5 stars

I am a returning customer

I am a returning customer. Primarily because most of the other contact lens companies use pricing games which are infuriating. And you guys are straight forward about pricing.

March 3, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Thank you for your recommendation!

Rated 5 out of 5 stars

My delivery was good considering my…

My delivery was good considering my daughters lenses are specially made we just had to wait a little longer than normal. In then end I will still continue to use WebEye care.

March 6, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Awesome to hear! Thank you for recommending us!

Rated 5 out of 5 stars

Cheapest Online Contacts Site

Cheapest contacts site that I’m aware of. Lots and lots of good promos/coupons all the time. Delivery can sometimes take a while but I don’t really think that this is WebEyeCare’s fault.

March 2, 2025
Unprompted review
WebEyeCare logo

Reply from WebEyeCare

Awesome to hear! Thank you for recommending us!

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