I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... See more
Company replied
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Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!
10 Canal Street Suite 205, 19007, Bristol, United States
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I got a great deal on this 1 box of my lenses. It arrived on time, nicely packed. And the lenses are great

Reply from WebEyeCare
When you google webeyecare, it says $49.95 per 24pack of lenses. When you click on it and go to their website and try to place an order for 2 boxes (1 for each eye), the total comes to $251.90 - what a rip off!!! If you try to place a separate orders for 1 box at the time, they flag you and cancel all of your orders! You will never purchase the lenses for the advertised price here. Don't waste your time here go elsewhere!

Reply from WebEyeCare
Website navigation and applying discounts is easy. Comparing their prices with other online options I've discovered they are generally less expensive. The points program is also generous and makes a difference in the final price.

Reply from WebEyeCare
Extremely Poor Customer Service. They sent me contacts that make my head swim and my Doctor's office continues to confirm and I have confirmed with another MORE Reputable Contact Lens Manufacturer/Provider that Astigmatism Contacts do infact come in a base curve of 8.6. While Webeyecare continues to attempt to debate with me that it only comes in 8.4. So Unprofessional. Andy and Mark especially were very unprofessional. They just kept blaming the doctor's office. They continue to state Total 30 only comes in base curve of 8.4. My Doctor's office says that astigmatism lenses are infact available in 8.6. The bottom line, I did not get what I paid for regardless of whose fault it was and I was hoping they would say, we are Sorry and let's get this corrected for you so you can use your contacts. Perhaps you received a bad batch, send yours back to us and we will get another one out to you asap, etc. That would have been the nice, professional thing to say and do. NO 100% Guarantee as per their website. THAT STATEMENT IS FALSE.

Reply from WebEyeCare
Very easy to order and contacts arrived quickly once shipped.

Reply from WebEyeCare
This is the worst website for your contact…. I called them 10 days after my order and still not out for shipment. I kept complaining and they said it will be out today. They didn’t provide any other detail. I am still waiting for my order

Reply from WebEyeCare
Great fast process and quick shipping

Reply from WebEyeCare
It was easy to upload prescription. The website is easy to navigate. Have ordered from before and was very lleased.

Reply from WebEyeCare
Mark from customer service reached out me through email apologized and sent replacement with tracking number. Also my contacts shipped really fast. They’re slow to take an action, but I received my order after long time. I wish their lost and replacement process was faster.
More I think about it, I get more angrier. I ordered my contacts first time from them on 2/15/2024. I have received order confirmation and another email that was just advertisement. I haven’t get any updates on my order and patiently waited till 2/25/2024. Not even single email that about my order status, no shipping information, no tracking and nothing until I reach them out. I reached out them to check the shipping status on 2/25/2024 Daniel sent me a tracking number that clearly is USPS. USPS web shows currently awaiting package, so I try to make it faster reached out them on phone since my contacts running out. The rep was nice and friendly told me he would contact the manufacturer and update me. I received a call from him about an hour and he said it was delivered on 2/21/2024. Which is 5 days ago. They basically blamed me that I didn’t check my porch daily or every hour. Who knows where they deliver without even 1 email about order update.
They sent me picture of my front door that has small package. Since it’s delivered he can’t do nothing and will not refund either. I didn’t receive nothing, but since it has been thrown at my door without my knowledge, it’s my responsibility.
I went to check all of my neighbors, they don’t know anything about the box that’s been sitting on my porch.
My porch is all way on the side, so it’s not even clear to my neighbors. I live in 2nd floor condo that has door in 1st floor. We use our garage door for come and go, because my Autistic 2year old could hurt herself by bolting/running one step stair on our front door. There were no other deliveries, so God knows how long my order was there till some porch pirate took it. My daughter’s therapist came on Friday 2/23/2024 it wasn’t there. So I probably lost between 2/21/2024-2/23/2024.
I usually get my contacts from Walgreens or EZcontacts never had this kind of issue. It’s my first time lost prescription contacts that only person with same prescription able to use. It was just $6 $7 cheaper than EZcontacts. Try save less than $10 and now I am down over $130. I don’t have contacts and neither money. Next time I’ll purchase from EZcontacts, at least they deliver in my postal box. I am really really upset for this situation and extremely unsatisfied with their service. It might be few $ cheaper, but they’re irresponsible.

Reply from WebEyeCare
The shipping on these contacts took almost 3 weeks. Although I picked the cheapest longest option, I’ve never had contacts take this long. The prescription was confirmed right away also.

Reply from WebEyeCare
Quick turn around, easy exam and order process, good prices!

Reply from WebEyeCare
I am super impressed with webeyecare, i have been using a different company for a long time and when i reordered it was taking very long and i was told 2-3 weeks more to get them so i decided to place an order with webeyecare and see if i would get it quicker as i was running very low. It arrived a day later AGAIN a day later it is the fastest services i have seen. thank you and as long as prices don't change after promo price you have won my business.

Reply from WebEyeCare
It was easy to reorder. Plus, I appreciate special offers to save money.

Reply from WebEyeCare
Easy to order and came in quicker than expected. Recommend!

Reply from WebEyeCare
Ordering was very easy and I got my shipment fast!

Reply from WebEyeCare
Webeyecare charges $50 processing g fee which is astronomical compared with other contact companies. Plus they charge a 25%plus restocking g fee whereas most every other contact lens company will give a full refund. Thet only care about making a fast buck, customers come second.

Reply from WebEyeCare
I ordered Comfilcon A on November 26, arriving on December 16 by USPS ground shipping. They took 16 days to ship the contact lenses. I was horrified because they did not update the status until they shipped, but it has arrived finally. If you don't need to hurry and can wait over two weeks, it will be a great deal. To me, no problem with a long wait and loved the price.

Reply from WebEyeCare
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