Webjet Reviews 

Booked a return flight from Brisbane to Orlando. Had a passport issue come up that meant I couldn’t leave on the departure date but was able to return on the original date 2 weeks later. All I wanted to do was change the departure date by 2-3 days.
The cost of the original return airfare was $2900. The “help” desk told me it would cost me over $5000 to change the date!!
The cost to book a new flight to exactly the same dates as the changed one was only $2700.
How can they justify gouging customers by a further $2300 on top of a new booking.
They couldn’t understand why I was confused and furious.
Hopeless 😩

Just finished speaking to the “Help” desk and they still wanted to charge me a further $5000 even after United airlines gave me a $2500 credit from my canceled flights.
That means it was $7500 to rebook my flights.
They blamed the airline but they were great to work with. Immediately gave me a credit and I can rebook the flights for only $2700 that Webjet want to charge me $5000 for 🤷🤬

It’s truly scamming the people once you booked they will send you the payment link for additional charges due to price increase from the airline and they will cancel the ticket too. Worst customer service and don’t trust this website. Waste of money and time.

Be careful booking through Webjet…
I have booked my tickets online with Webjet and after paying the full amount for the tickets I was told what I booked was no longer available. They have offered me a much more expensive option ( $1000 au).
When I have refused to pay they have cancelled the booking and kept my money ($5000) for five days… I am sure what they did is illegal. If not this is definitely a scam.

Booked flights on the website, I definitely booked the right dates because I double and triple checked, after I checked the email when it came through, they had booked me on the wrong flights. When I called to get it fixed, they gave me the option to pay a change of flight fee or choose to cancel. For a problem that occurred with their website/system. Will never use them again. What an absolute scam.

Webjet sold a business class airfare for which seats were unavailable while it processed nearly $10,000 against my credit card. No tickets were issued nor was an email sent, just a screen page pop up with a reference number advising it would take 48 hours to provide tickets. The chat bot told me tickets were sold out so I called the Webjet phone line who repeated that there were no tickets available and providing no real solution other than to wait. I began to think I had entered my details on a fraudulent site the process was so bad. Eventually after being on hold for a long time they agreed to credit my card for which I am still awaiting the funds to be released. Webjet advised this will be another 3-5 business days. Fortunately I managed to find a very similar airfare with the airline on their website and booked directly. Meanwhile Webjet are still purportedly selling the unavailable seats!

they dont respond to your email, qantas change my flight tim. i couldnt change my flight so i had to fly Air NZ. they took 2 days to get back to me, and i lost my flight as no show

Had to change flights due to unforeseen circumstances. Airline issues a credit to the value of $1853, go to re book and online Webthief's page shows a new fare of $1957. Because I am using a credit Airline want's $200 re-booking fee, steep but unavoidable, Webthief however charge $480 because apparently the $1957 fare quoted is only for new bookings..... and so my new fare ends up costing me $2333.

I note from Webjets response below how they "understand" how the re booking fee can seem unfair but make no mention of how they ended up charging me $480.

$1853 Held in credit
-$200 Re booking fee
$1957 New fare
-$304 Difference
$480 Webjets charge

Flights booked 9 months in advance cancelled due to illness - credit had to be used within 12 months of original purchase so only 3 mths left and then the rebooking fee was $99 per person each way. The credit was for $179 each! Name change to transfer the credit was another $99 each. So $700 wasted. It took them over a week to respond - I wonder how long it would have taken for them to just change the name in a computer and make the credit useful? They blamed Virgin, Virgin blamed Webjet. In what other industry can you charge a $99 fee to change the name on a document?

Absolutely terrible customer service and customer care. I originally paid $99 to change my flight as I needed to. They never sent the flight ticket once I made the payment because clearly they never bought the ticket. Then that flight got changed by the airline meaning I would then be delayed to my destination. So I needed to change my flight again. Upon calling up x4 times over several hours they basically blame the airline as per their policy. When I stated as per the airline policy and webjet policy they must consult the customer they stated that it was airlines issue. They contradict themselves. They would not reimburse me my money, nor give me flight credit. Instead they said they could change the flight for me for $99.
Disgusting to think you pay for a service when they clearly don’t care about the customers. Lesson learnt never book with webjet!

We tried to book some ANA flights with Webjet after trying unsuccessfully through the airline's website and Expedia/Aunt Betty. We ran into the same issue as the previous multiple attempts with ANA and the search engines, where we got all the way to hitting 'Pay' and were met by an unsuccessful booking page.

Unfortunately in Webjet's case they charged my credit card, whereas the others didn't. Perhaps this is something that they need to review on their end.

Upon speaking on the phone it was confirmed what was suspected, that the airline is advertising fares that aren't actually available when you go to finalise the booking. This seemed to be the same with JAL too, so I'm not sure what the Japanese carriers are up to... Unfortunately I can only imagine how difficult it then becomes to agents and these websites to accurately portray a fare price when the airline itself isn't doing so.

When I rejected the new price ($3500 more), despite Webjet offering to cover $1000 worth, a refund was initiated, which was received 48 hours later.

Based on other reviews of third party booking sites I was expecting a lengthy battle getting my money back, possibly even disputing the charge through the credit card provider, however I was surprised by how cooperative Webjet were and this is why I wanted to share this experience.

They could certainly improve the communication via email, even when bookings are unsuccessful. I didn't receive communication until a day after my phone call with them. They could also authorise the credit card rather than charging it, at least until a booking is confirmed, as it was an inconvenience not being able to then shop around for flights elsewhere.

In any case they did what you expect a company to do when an error like this is made, which hopefully will provide others with some sense of security when using Webjet in the future.

We booked through Webjet as my mother is elderly and we thought a travel agent experience would be easier for her. How wrong we were. She fell ill, and it took three calls to Webjet and two to Virgin Australia to finally be advised, by Webjet, what we needed to do to change her flight. It turns out, however, that the information provided by Webjet was incomplete and as a result we took our then-sick, elderly mother out to a pharmacy to obtain a medical certificate which was insufficient for the purpose. We've since had to pay a rebooking fee which the airline has refused to waive, a fare greater than the advertised one-way fare from Virgin and go through yet further phone call and email transactions to get my mother home. We will book directly with the airline in future – *far* from adding value to our experience, Webjet has removed value and added inconvenience, confusion and dissatisfaction. One of the poorest experiences we have had in many years.
One note of positivity - the Filipino call centre staff ( though many quite poorly trained in detail, it seems) were all very friendly and empathetic. Alas, this did not and cannot outweigh the poor service experience we encountered in almost every other area of interaction with Webjet.

Worst service ever. We booked a hotel through them. The photos looked dreamy but the hotel St Pier is rubbish. The rooms as small as a match box and you can't fit 1 person in the toilet. The hotel staff is rude and not help full at all. They played the blame game with Expedia and the hotel we stayed on the phone for 1 hours and yet they are saying they will return the money in 10 days. Imagine being in a country and you have no place to stay because the hotel is a disgraceful they hold your money for 10 days. Worst place ever I will never recommend this place to my Worst enemy please stay away......

I tried to book a flight on April 1st and the website shut down while trying to process my credit card payment. I tried again and paid by PayID instead. The payment went through, but I didn't get any email confirmation for 24hrs. When I called the next day, I was told the payment was cancelled (never understood why as the money had left my account!) and had to rebook my flights, which I did. Once again, I didn't get any email confirmation (but the credit card payment went through) so I called back. I was then told that one of my flights was booked out so I had to make a change before I could receive my tickets. I did make the change, got an email with my flight details, but would have to wait up to 48hrs to get my receipt (proof of payment). 72hrs hours I still hadn't received my receipt so I called back. The lady on the phone told me that my flight had been CANCELLED by one of the Webjet employee, but she couldn't tell me why and who did it. Once again, I didn't receive an email informing me of this situation, nor was I offered a refund. So basically, my flights were cancelled without my knowledge but Webjet kept my payment. It's now Saturday and apparently there is no supervisor available outside of Mon-Fri 9-5, so I have to wait another 48hrs to figure out how this mess can be fixed. I have never experienced such a painful and stressful experience while booking plane tickets.

My family and I booked flights for the US in January. We were contacted in March saying that the flights have been cancelled and our only option was a refund. Our trip is 14 weeks away and it states it may take up to 12 weeks to be processed. I called the direct airline to see if they could expedite our refund as we need the money to rebook the flights. The airline told us that we should have been offered to be re-routed free of charge and to have someone from Webjet call them to arrange. I have now called Webjet twice and they have continuously told me that they will be in contact, but that we are ticketed for a refund. We do not want the refund as rebooking will cost an additional $2,000 compared to the prices we were able to get in January. We would like to be able to keep our tickets as originally booked. However, there has still been no success to date.

Booked flight through webjet. When i go to check-in airline told me that there is not ticket available under my name.
Only booked through webject since i have previous flight credit and you can only able to book it back with webjet.
Recommedning booking directly with airline.

Don’t book through this company. Where you need even a small change, it is impossible to get a timely response that either makes sense or is correct. Upon making a change my fare increased from $1100 to $1600!!

Just don’t bother and save yourself the pain! Book direct with the airline!

Booked flights though Webjet. BIG mistake. Booked and paid for business flights from Hobart to Melbourne on 16th February.
On arrival at Hobart airport were told that our business class seats were unserviceable and we were downgraded to economy.
Trying to get a refund of the difference between business and economy from Webjet has been a nightmare.
Many calls and emails later, still waiting for our refund. (Even though Virgin have confirmed we were downgraded)
Do not book through a third party.

Webjets reply to this review below is ridiculous. They have had many emails from myself, including a copy of email from Virgin confirming our downgrade, but still no refund. Where is my money you owe me Webjet !!!

The worst ever 3rd party company, its completely set up for scamming customers that wish to cancel their flights and receive a refund. I booked online, then cancelled online within the timeframe. One would think this was all pretty straight forward.....What I didn't expect was that I had to reply to an email that they sent to you confirming the cancellation. Writing at the bottom of the email noted, please reply to confirm cancellation....Subject heading - Cancellation confirmation. How many people fall for this one? I suspect a lot...They still receive their commission and the flight's have not been cancelled, I didn't expect any refund as they state it could take up to 12 weeks, so it didn't occur until after the cancelled time...

I looked at a flight in the morning, looked 2 hrs later and it had gone up from $1100 to $2650, so I looked and booked on flight centre and got the same flights on the same plane for $1200, so I called webjet and they pulled some bullcrap about demand! I would avoid webjet they are just grubs

My domestic Jetstar flight got canceled so I had to drive at 2am for 5 hours with my 6 month old baby so I would make it to my destination in time for my international flight. It took 11 months for webjet to finally refund me the canceled domestic flight and I only received a quarter of what I paid.