Webroot Reviews 884

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I took out a 2 year subscription with Webroot and they charged my credit card with another 3 years without any request or approval from me. I tried contacting support for a refund but it was a waste o... See more

Company replied

Rated 1 out of 5 stars

I realized a charge from webroot in my credit card, on further evaluation, it was charged in 2025 first when i missed and this year now, using my 5 years ago’s (currently inactive) email address. When... See more

Company replied

Rated 5 out of 5 stars

An amazing and affordable online security product that has had my patronage for many, many years. I had previously tried all the biggies and free options. Low impact, it is cloud-based with no... See more

Rated 1 out of 5 stars

I have malware putting up a freeze screen on startup. Webroot has not detected it or removed it. Finding a means of contacting them is difficult. Ultimately I did find a way to submit a ticket. Ho... See more

Company replied

Company details

  1. Computer Accessories Store
  2. Computer Security Service
  3. Software Company

Information provided by various external sources

Antivirus and antispyware security software for your home or business. Remove spyware, viruses, and malware with internet security software for home and business services from Webroot.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

884 reviews

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Rated 1 out of 5 stars

I don’t want this subscription anymore

No more subscriptions Without authorization

March 25, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

If you'd simply like a refund, please go to this link: https://www.webroot.com/us/en/online-refund

Rated 3 out of 5 stars

Billing

On Feb 24th, 2022, I was billed $73.84 and on 3/4/2022, I was billed again $84.39! That is $158.23 in less than a month's time! I'm not happy with this kind of billing practice!

March 25, 2022
Unprompted review
Webroot logo

Reply from Webroot

I'm sorry for this billing mistake - Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

Webroot security

I have been very satisfied with the service I've received. I don't have time to do the community option, but I hope everyone is as satisfied as I am with the service.

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

Since using webroot years ago.

Since using webroot years ago, we have had no true issues with our computer. Webroot quietly monitors everything and does it in the background. We have used other systems in the past, and have found most are very obnoxious, and get in the way. Webroot is a wonderful system and we highly recommend it.

March 25, 2022
Unprompted review
Rated 3 out of 5 stars

connection problems

It does not always connect like it should and it disconnects on it's own. I have to sign out, sign back in hit the agree button somedays serval times a day this has been going on for a number of weeks. At this point in time it has been fine for the last two days. this is my Wi-Fi security.

March 25, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

Great Product

Have used Webroot Secure Anywhere for many years for my computers and cell phone. Very effective and easy to use and a great product. Highly recommend!
Gene

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied

Webroot is the very best protection I have had for my laptop PC......period. I will be renewing again this year.

March 25, 2022
Unprompted review
Rated 3 out of 5 stars

I can't get into my account

I can't get into my account I've changed the password and still can't get in. I probably have 3 different installations in my name. I keep getting emails that my computer isn't protected something needs to be done or I'm going to change if I keep having trouble.

March 25, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 4 out of 5 stars

I don´t have problems

I don´t have problems. I have some situacions with scams. However I could solve by myself making up a restart my computer. Thank any way. The program is ok. Let me to have my computer clean of threats in internet system.

March 25, 2022
Unprompted review
Rated 3 out of 5 stars

Year one

Year one, the VPN wouldn't connect most of the time; Year two I had it, it connected well the first few months, and worked well. Then it started not connecting some of the time, and when it did connect it didn't stay connected well all of the time. Finally, it wouldn't connect at all. It just felt like a waste of my money for all but 4 months of 24 months I had it.

March 25, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 3 out of 5 stars

Help me please

I actually need to be able to reset my account password so I can actually use my webroot security. I’m getting these emails to Aquacat107@ Gmail.com. but when I use that email to reset my password. I GET NOTHING TO RESET AND IS A HUGE ISSUE THAT NEEDS TO BE RESOLVED. Please help!

March 24, 2022
Unprompted review
Webroot logo

Reply from Webroot

Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact

Rated 5 out of 5 stars

Webroot is the best because it works!!

Webroot is the best because it works!!! The program is great because it does everything in the background and does not bother you all the time like other security programs. I have used Webroot for over 10 years and it was best decision I made.

March 24, 2022
Unprompted review

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