webtropia.com Reviews 

995
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Webtropia, increased unilaterally the cost of my VPS from 1.69€ to 4.19€. I cancel the contract they claim I have to pay for 15 more months. How can this company still do business 🤣 their competitor... See more

Rated 1 out of 5 stars

Server has been down 5 days. No resolution. Cancelling service. Trying to get me for an additional month despite breaching SLA. Now they're trying to force me to install MS Windows compliance software... See more

Company replied

Rated 1 out of 5 stars

I thought I would leave a review as they are being a little naughty - firstly, they need to sort out during the order process as they don't disclaim that I would need to verify my order during the ord... See more

Rated 1 out of 5 stars

Unfortunately, after collecting my personal data (including phone and address) the site started writing to me "Invalid credentials". The button "Reset password" doesn't work. This is a very... See more

Company replied

Company details

  1. Web Hosting Company
  2. DNS Provider

Information provided by various external sources

Mit unserer neuen vServer Cloud bieten wir sowohl im Bereich der Linux vServer als auch der Windows vServer eine perfekte Lösung für das Hosting mit vollständigen Root- und Administrator-Rechten. Sie erhalten einen virtuellen Server, welchen Sie komplett selbst verwalten und administrieren können. Auf Wunsch erhalten Sie das kostenlose Admin-Panel zu Ihrem vServer vorinstalliert. Durch die kostentransparente vServer Cloud Funktion können Sie jederzeit auf tages- oder monatsgenauer Abrechnung die Leistung Ihrer vServer Cloud erhöhen oder reduzieren. Die genauen Informationen über die vServer Cloud-Funktion und die Kosten erhalten Sie bei dem jeweiligen Linux oder Windows vServer Produkt. Mit einer breiten Palette an dedicated Server Produkten, welche sich über die drei Linien Enterprise-, Professional- und Economy- Server erstreckt, können Sie bei webtropia.com für jeden den passenden dedicated Server mieten. Bei allen unseren dedicated Server Produkten setzen wir auf qualitativ hochwertige Server Hardware (HP und Supermicro), unsere eigene Rechenzentrums-Infrastruktur und dem herausragenden Kundenservice der Ihnen 24/7 zur Verfügung steht.


Contact info

1.9

Poor

TrustScore 2 out of 5

995 reviews

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1.9

All reviews

(995)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

VERY WORST SLA AND SERVER UPTIME

VERY WORST SLA, 15 DAYS MY SERVER WAS DOWN AND THEY REPLY TO YOUR TICKET ONLY ONCE IN 24 HOURS. YOUR BUSINESS WILL BE IN LOSS OR DEAD AND YOU WILL HAVE TO FACE ANGRY CUSTOMERS IF YOU BUY WITH THEM.

April 29, 2017
Unprompted review
Rated 5 out of 5 stars

Exellent host

I am working with webtropia for more that 6 months and they have top servers with top performance and I am really happy with them
Also they have fast support response

April 25, 2017
Unprompted review
Rated 5 out of 5 stars

webtropia provide Really great service.

webtropia provide Really great service.

I am a client since 2012, no problems with them at all.

I rent dedicated server. When my HDD broken (after 5 years), they replace it with HDD, that are much better!

Their support works pretty well:
1) Helped to configure IPv6
2) Replaced HDD (pretty fast)
3) Increased RAM for server
4) Responses within 1 business day

April 10, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect customer service

Perfect customer service, price, product and performance. Really no other data company out there can provide such perfect service. Highly recommended.

April 8, 2017
Unprompted review
Rated 5 out of 5 stars

Fast Performing servers backed by a good support team

I've had VServer from another big provider and found webtropia in the german magazine C't with a good offer to look into it.
After ordering the server i was supprised with the performance. Almost native feeling. That was the moment i switched. Now a couple of years later and still a happy customer i was looking to upgrade to WIN2016 and found that server also 1st class. When you need support almost al of the time they react very fast. Super support and 1st class products.

March 8, 2017
Unprompted review
Rated 5 out of 5 stars

The best service!

For several months I have been working with webtropia.com. Servers are very reliable, stable at 99.9%. The support is very responsive and the most important is very quickly answered and solved questions. I wish them prosperity and more customers.

March 8, 2017
Unprompted review
Rated 5 out of 5 stars

Craptastically Awesome!

I've been a customer for over 6 months and I'm never changing hosting company! This company is far from great, but it's the perfect host if you just want your God damn servers without getting a ton of sh-it. I have bought thousands of dollars of severs and I haven't had to do anything but verify my phone number, no ID required, and they fuc-king take PayPal! You know how many other hosts do not take PayPal before e.g. 3 months or whatever, those other hosts requiring your photo ID, drivers license and what's more just to buy a bloody server and then you have to wait for their manual approval? Fu-ck that!

Pros:
- Extremely affordable!
- Doesn't give you *ANY* sh-it, I had an abuse report from a malicious 3rd party and I had no disruption in service and everything were handled in a professional manner, absolutely flawless!
- In most cases, all you're required to provide is your phone number!
- Accepts PayPal!

Cons:
- Fuc-king nazi German everywhere, even though I put my language to English, luckily, I know a bit German but sad that they don't complete the translations of all their services.
- Broken English, literally everywhere!
- Support fuc-king sucks, if you have a problem you're on your own, *BUT* it's A LOT better than OVH or *ANY* of the competition so it's not their fault but the hosting community as a whole. (I.e. these guys have decent support comparatively speaking!)
- Illiterate employees, it's almost as if they're replying to you in broken English on purpose, I can't believe German people who are taught English since elementary school would have such broken English.
- Exaggerating, i.e. I had one abuse report and I got an email that were written in broken English to "please explain why you're getting so many abuse reports recently", I don't judge them for that though, it ought to deter any illegitimate activity as any ne'er-do-wells would think they're on relatively thin ice.

All in all, unless you are dense as osmium, then it should come as no surprise that is is your best choice for an all around utmost excellent middle-of-the-road host that'll accommodate to all your needs. If you are particularly dense however, then go buy a 2GB VPS for $40 from some money grubbing spic loving company and have it your way!

5/5 stars, couldn't recommend this host more highly despite it's flaws!

Improvements I'd like to see:
- Fix the translation errors!
- Tell your employees to stop pretending to be bad in English!
- Accept more payments options, e.g. Bitcoin!
- More powerful servers, e.g. your myloc.de XXL server has 18,000 CPU score (dual XEON) whilst your Webtropia one with a consumer CPU has 12,000 CPU score at 1/4th the price! I want to see fuc-king 512GB-2TB RAM, nVME SSD and fuc-king quad XEON processors doing 20,000 CPU score each and 10Gbit uplink!

Message to Trustpilot, don't censor, I hate censorship.
"Your review contains inappropriate language. Please change the highlighted text to post your review." (Which is why I put a hyphen in fu-ck, etc. Surprised nazi is not considered inappropriate language.)

March 7, 2017
Unprompted review
Rated 4 out of 5 stars

Excellent Service but bad payment experience

I am using webtropia for 3 years. They provide a reliable service for my vps. My servers uptime is more than %99.

They give information about updates/downtimes ahead so I can plan accordingly.

I reqired only 2 support request for the past 3 years. When I did, I got the response and solution within 2-3 hours.

But the bad part, the payment services they use called "paymentwall". This ""paymentwall" requires too much personal information (they requested back side of my national id card). If you prefer bank wire and e-mail the receipt, one day you can find your server down without any notification.

For an example, I made the payment on march 1st. Last sunday night my server went down. When I contacted webtropia, they claimed that I have "unpaid bills". I explained them that I paid it via bankwire, and e-mailed the receipt back than. My server came online 12 hours later. But that night went down again.

As a result, I am a customer who paid his bill, but can not get the services charged.

March 3, 2017
Unprompted review
Rated 5 out of 5 stars

Premium service

Really serious service for serious business. In just under 10 years, we've had only a handful of situations where we needed any intervention whatsoever. Speed and reliability were never an issue, which is miraculous. Well worth the price and highly recommended.

March 3, 2017
Unprompted review
Rated 1 out of 5 stars

Paid 70 euros for 20 days and there is nothing !!!!

February 20, 2017
Unprompted review
webtropia.com logo

Reply from webtropia.com

Dear Sir,

as mentioned by our support team. You already have a customer account at webtropia.com. There you have open invoices that has never been paid from you.
If you need further help for clarification, please submit your message to crm@webtropia.com or contact our support team again.

Kind regards
Andre Klang

Rated 5 out of 5 stars

i am from Turkey and since 2007 webtropia is very humanity and good services for me

Hii all,
webtropia.com is my best friend and dedicated services, they are all of good guys and very very inteligent peoples. i am from Turkey and my advice is webtropia.com , all of the countrys people may get very good quality services and german dicipline &tecnology. i saw many of fake german companies but they are not german. Webtropia is realy number one of super power german teknology dicipline and humanity. Turks like germans government, also i like very much. Also ve love german peoples and and german tecnoloji, dont test any of company, webtropia is testes by me. Turkiyespot (webmaster,hostmaster,domainmaster,physics aducated owner Ahmet Yuksel)
Best Regards

February 17, 2017
Unprompted review

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