Wecasa Reviews 

Zahra was very good with knowing what to do style wise with my hair, which is very fine. Overall I was very pleased with the result. Zahra has a very nice manner and was calm during the hair appointment, which made it a relaxing time.

Horrendous App Experience & Zero Customer Support

I had an absolutely terrible experience with Wecasa. I booked a cleaner last week, but while traveling, the app suddenly logged me out.

Ever since, I’ve been completely locked out:

Login Failure: The app no longer recognizes my password.

Broken Password Reset: Requesting a reset email yields nothing—I receive no emails from their system.

Abysmal Customer Service: When I tried reaching out via their website chat, it took 10 hours to get a response. Because of the extreme delay, I had to shut my laptop and missed them. I replied later, and now it's radio silence again.

Oh but they didn't forget to charge me.

Unreliable tech combined with unresponsive support is completely unacceptable when you have an active booking. Avoid.

Great communication, efficient service, and very good clean!

Extremely helpful

Giselle did a wonderful job

They’ve given me the runaround since the word go. No one will answer my messages and now I can’t even delete my account. They kept me waiting and waiting to confirm my booking then cancelled at the last minute leaving me high and dry. Awful company. Don’t use them. The web site is rubbish and you can’t contact anybody. The help details are out of date too. Absolute rubbish.

Good service

Booked a flat cleaning service and it was carried out to great standards. The pricing was fair and competitive and the booking process was very smooth and streamlined.

A massive undertaking done professionally, gently and with such care!

Good professional who was efficient and timely.

The cleaner was really great, the company’s customer service wasn’t.

To date, I have had an end of tenancy cleaning and a hair cut and colour, and both services have been brilliant, with excellent professionals providing each service. I’m delighted I found WeCasa!

My stylist was fab.
Easy to use
Good communication.

Excellent first time experience. The agent Michelle made the transition very smooth and easy.
She was very professional in her service, very friendly and made me feel very comfortable for my first time. I would recommend Michelle to anyone who needs service. Thank you Michelle.

Dima came at the arranged time and did a thorough great job!

Great service. Easy to book, confirmation came very fast.

It was nice and easy

Although the cleaner was initially late (by over an hour) and didn’t communicate to us this would be the case, they did an amazing job of cleaning and I would use the service again.