Welcome Energy Reviews 

Superb service from Athul, who throughout the whole process was very efficient and helpful, I can’t recommend him highly enough 10/10

Very smooth and efficient support. Pranav sorted my problem in matter of minutes and it is good to find someone that can solve your problem straight away.
Well done !

Devi was extremely quick and efficient getting me what I needed and was able to answer my query.

I called WelcomeEnergy to reactivate my account and resolve a payment issue. The customer service person, named Athul was very helpful and kind during a long call. I had to repeat some procedure to fully understand, he was still helpful and patient. Thanks. We need more customer service person like him.

I had to contact the firm for a second enquiry. I was pleased to speak to the same agent that I had already spoken to. Tushar was very helpful and very patient with me. He explained everything that I needed to know. Excellent communication, thank you.

I am very grateful to the team for help me to organise my payment, they are very helpful and friendly, thank you Parvathi for being so responsible

After receiving my water bill which was over estimated I phoned welcome energy to give a currant reading, Tushar was polite and helpfull who sent me an email which I received in minutes with the amended bill for amount for water used. Sorted in minutes , happy customer

Great service from Tushar. She responded quickly to my query and my bill was immediately correctly adjusted. Thank you.

I dont know how it is lawful in the UK to have a company operating in such an unethical way.
1. They report you to collections agency even if you are up to date with your payments and use your data without your consent. They dont even contact you and take reasonable steps to let you know the process. On the contrary they kept telling me that the plan is set up and that everything is "fine" but I suddenly receive a message from collections regarding welcome energy non-payment which is not the correct procedure.
2. They send wrong bills which are clearly wrong and refuse to correct it meaning they're intentionally stealing in broad day light
3. They do not have a complaints team although they claim to have one designated but they don't even investigate and respond in a defensive manner and do not address customer issues.

Operating like this in the UK is unlawful and their prices are not even comparable to other companies. They aren't even an electricity supplier yet a billing company who cannot do the basic job. There is no legality in their operations.

Great service & highly responsive. Special shout out to Parvathi

I had reported an issue with your online payment system When I attempted to pay a bill through Paypoint the online system only allowed whole numbers and would not accept decimal amounts (e.g. £0.08). As a result, the full bill amount could not be paid.

For reference, I was able to pay a decimal amount the first time I used the system, but in later attempts, it seems this function was no longer available.

Welcome energy team seems not going to fix this issue. They just asked me to use direct debit or bank transfer or I can just pay more with the whole numbers when I prefer to use the card payment instead.

I recently moved from one apartment to another within the same development where energy services are managed by Welcome Energy. The account migration process was smooth and hassle-free. Big thanks to Jad for the excellent support and regular updates throughout the transition!

Big improvement over our previous billing company.

Jad is very helpful and responsive, appreciate your help

I had a very positive experience with Welcome Energy Help centre, and especially with Parvathi who handled my query. The response was prompt and my case was dealt with effectively and with professionalism.

Do not trust and avoid.

They say the building is “under rate review” for months and in the meantime you’re accruing a massive bill you cannot pay towards, you have no idea what it’s going to be, nor when it’ll come.

Their website - once you’ve logged in - looks like something out of the 00s, and cannot be used for anything at all. Do not be fooled by the fancy home page.

You have to get through customer support to do simple things like submit a meter reading or find out your rate or any other information.

If your building is managed by them you can’t switch providers either.

Tushar was really helpful and totally on top of my issue - amazingly knew why I was calling! Got everything sorted for me quickly.

Tushar was extremely helpful on the phone, called exactly when he said he would and resolved the issue very quickly.

Welcome energy only seem to do one thing, and they seem really bad at it.

They've been handling the billing in my residential building for years and we've been stuck in contract with them for ages - still trying to get out of it, but the terms agreed by our management company were terrible.

Basically, welcome energy regularly issue the wrong bills, and then days later credit those bills and issue new ones. It's utter chaos.

For example, on the 1st of April they issues us a £1,200 energy bill for the quarter (for a 2 bed!) and then this morning, a day later, credited that and issued a new one at £540.
Chaos.

What if I'd paid the first? Would I get money back?