Well Pharmacy - Blackpool Arnold MC Reviews 7

TrustScore 2.5 out of 5

2.7

204 St Annes Road, Blackpool, FY42EF Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very helpful and a great service fully recommended using them to deliver your percriptions

Rated 3 out of 5 stars

The UK people locator form requires you to add your unique reference ref number, This number is not clear on the box and I had to contact the customer service while on holiday to ask where I could fin... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company


Contact info

  • 204 St Annes Road, Blackpool, FY42EF, Lancashire, United Kingdom

  • 01253 341 752

2.7

Poor

TrustScore 2.5 out of 5

7 reviews

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1-star

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Rated 1 out of 5 stars

Pissed off

Never in all my life have I been treated with disrespect by Tracy my dog was tied up for a secvwhilst I got medicine yes he barks cause he loves me I'm looking after a dimentia patient you have no right to say about my dog ...when he's looked after ill tell you what you think your stressed sort your staff out ill be changing chemists after all thease years you all used to be really nice but i canthelp your staff situation do not mention my dog ever again ...you should be more carefull as you don't know situation of some one

June 19, 2024
Unprompted review
Well Pharmacy - Blackpool    Arnold MC logo

Reply from Well Pharmacy - Blackpool Arnold MC

Hello,

Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience.

If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.

Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.

Kind Regards,
Well Pharmacy

Rated 1 out of 5 stars

I went with my daughter to pick up her…

I went with my daughter to pick up her medicines. I suffer from cptsd and small closed spaces are a real trigger for me so I was really in a rush to get out of there but waited without complaining for more then 10 min to have them brought. The young "lady" who brought them saw me in a rush to answer her questions and asked me ironical with a smirk on her face " Are you in a hurry?" I said "Yes". She immediately threw the medication on the counter, turn around and walking beck said " Then you figure it out how to take them! Bye! " waiving at me again ironical. I was shocked by her behaviour but too in a hurry to get out of there as soon as possible to even have time to say anything. It's the most disgusting behaviour I ever had to deal with especially from a member of staff that deals with vulnerable people daily. I presume she has a high position at that pharmacy and it's frightening to think that someone with such morals can have a job in a Pharmacy.

January 26, 2024
Unprompted review
Well Pharmacy - Blackpool    Arnold MC logo

Reply from Well Pharmacy - Blackpool Arnold MC

Hi Erika,

Thank you for taking the time to share your feedback regarding one of our well stores. We are deeply sorry to hear of your recent experience.

So we can assist you further, please email hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of and address any issues directly with the pharmacy.

Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.

Kind Regards,
Well Pharmacy

Rated 1 out of 5 stars

Well racist

World pharmacies member of staff racially abused me calling me a white b I am a pensioner and complain to the police immediately the Asian gentleman was eventually arrested and taken to the police station I explained to head office of well pharmacy what had happened and they sent somebody round to the store adjoining a doctor surgery and low and behold the CCTV wasn't working for that hour they haven't even apologized to me and I believe the gentleman should never for being working at WELL pharmacy because he had a criminal record .
This company should be closed down or at least struck off the NHS employment list they didn't even have the decency to apologize to me they just try to cover it up allegedly watch out for my Vans going around Lancashire explaining what happened as they will be signed written and a petition to close this company down

October 5, 2023
Unprompted review
Rated 3 out of 5 stars

The UK people locator form requires you…

The UK people locator form requires you to add your unique reference ref number, This number is not clear on the box and I had to contact the customer service while on holiday to ask where I could find it. Apparently it is the last seven numbers plus WELLHP proceeding for it to be the unique personnel ref number. Had I know this I could have saved 3hrs trying to complete the people locator form.

August 20, 2021
Well Pharmacy - Blackpool    Arnold MC logo

Reply from Well Pharmacy - Blackpool Arnold MC

Hi Stuart

Thank you for your feedback. We are very sorry for the upset this has caused.

The information for obtaining the booking reference is on on shop page under Directions for Use here: https://shop.well.co.uk/product/7971542 and FAQs here: https://www.well.co.uk/coronavirus-testing/home-test-kit).

We have however made some recent changes to make this information clearly visible on our websites and will be adding the instructions on the order confirmation emails to ensure customers have this at the point of purchase.

Thank you again for your feedback about the PCR service. If you have any further comments or wish to discuss this further, please contact us at hello@well.co.uk.

Best Wishes

Erica
well.co.uk

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