Ihad a repeat prescription, the service was quick and efficient with emails keeping me up to date with what was going on.
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Booked and paid for a shingels vaxination online, only to be told on the day they don't have an appointment on the system or the vaccine. But they charged me for it and I received a reminder to attend... See more
Company replied
Well I order it online and a few days later its posted though my door.
Didn't take as long as usual and everything present and correct. Many thanks.
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Hereward Medical Centre, Exeter Street, PE109NJ, Bourne, United Kingdom
- 01778 422 771
3.6
Average
16 reviews
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Makes repeat prescriptions easy.
Makes repeat prescriptions easy.
Great service, kept well informed after I have made the order.
January 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Incompetent
Booked and paid for a shingels vaxination online, only to be told on the day they don't have an appointment on the system or the vaccine. But they charged me for it and I received a reminder to attend the appointment. Absolutely useless. We needed to get this person vaccinated ASAP before he starts chemo therapy, between the pharmacies and the NHS nothing gets done.
September 24, 2025
Unprompted review
Reply from Well Pharmacy - Bourne Hereward MC
Hi Marelize,
Thank you for sharing your feedback regarding our vaccination service. We're very sorry your vaccination appointment was not properly booked, and for the distress this had caused, especially given the urgency.
If you would like to talk to us regarding your concerns or require any further assistance, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Repeat prescription.
Ihad a repeat prescription, the service was quick and efficient with emails keeping me up to date with what was going on.
August 28, 2025
The rudest staff prescriptions are…
The rudest staff prescriptions are never ready ,
October 4, 2024
Unprompted review
Reply from Well Pharmacy - Bourne Hereward MC
Hi Julie,
Thank you for taking the time to share your feedback regarding one of our well stores. We are very sorry to hear of your recent experience, this is not the kind of service we expect any of our customers to receive.
If you would like to talk to us regarding your concerns, please email hello@well.co.uk with the pharmacy name and address the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Well I order it online and a few days…
Well I order it online and a few days later its posted though my door.
July 11, 2024
Dreadful
This is the most awful pharmacy that I have visited. The staff I spoke to were rude, combative and dismissive. I booked an appointment for a Covid19 vaccination. When I attended, I was told that this service was not available and was turned away. According to the Well pharmacy staff, this was the fault of the NHS booking service and the attitude of the staff made me feel that I was being blamed for the breakdown in the service. At no point was I offered either an apology or an alternative arrangement. I re-booked with another pharmacy on my return home. I had the vaccination in the Deeping branch of the Well pharmacy and was offered an excellent and caring service throughout. It could not have been more different to the shoddy service in the Bourne pharmacy. This is the latest in a run of poor experiences with the Well pharmacy in Bourne Lincolnshire which, other than in emergency, I will not be using again.
October 27, 2023
Unprompted review
Reply from Well Pharmacy - Bourne Hereward MC
Hi Norman,
Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive.
So we can assist you further, please email your details to hello@well.co.uk with the pharmacy name and address in the subject bar. This will ensure the information is recorded on our reporting system and dealt with by the branch area manager.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience or upset caused.
Kind Regards,
Well Pharmacy
Didn't take long to arrive
Didn't take as long as usual and everything present and correct. Many thanks.
June 27, 2023
A+ Service cannot fault them
November 14, 2022
Recommended service
I ordered a new prescription as usual on line and arranged postal delivery. This is my first time doing this and it worked really well. The tablets arrived within 4 days. I used to wait 4 days and then need to collect from the pharmacy. Great service I shall continue using. Recommended
November 29, 2021
It takes longer to receive in the last few orders.
From the moment I order to the moment it arrives it takes longer in the last few orders.
It may be quicker just going to the GP as I was doing before.
October 6, 2021
Reply from Well Pharmacy - Bourne Hereward MC
Hi Leticia,
Thank you for providing your feedback for Well.co.uk. Please accept my sincerest apologies for the delay with your order.
We aim to deliver orders within 7 working days of requests being sent to the surgery. If there are any stock disruptions, we endeavour to contact customers within a couple of days to discuss other alternatives. Once orders are dispatched, we do recommend allowing three working days for our external courier, Royal Mail, to deliver.
It is not clear at which stage the process broke down. So that we can investigate this for you, can you please contact us at hello@well.co.uk with your full name and date of birth and quoting Trustpilot so that we can locate your account and investigate the cause of the delay. This will allow us to understand the cause of the delay and make any necessary improvements to the service that we provide.
Please accept my apologies once more but we do look forward to hearing from you.
Best Wishes
Zoe
Well.co.uk
Prescription arrived perfectly and on…
Prescription arrived perfectly and on time. Well recommend this service.
October 1, 2021
Brilliant service so much easier doing…
Brilliant service so much easier doing it online wish id done it sooner
January 19, 2021
Excellent service can't fault taken the…
Excellent service can't fault taken the hassle of collecting and ordering my repeat prescriptions would recommend use well 10 out of 10
September 4, 2020
Unprompted review
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