Welligogs Reviews 42

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I've bought several products over the years, they have beautiful coats and jackets and I can't recommend enough their footwear! My absolute favourite are my Mayfair tall boots from 4 years ago, I stil... See more

Rated 5 out of 5 stars

I bought the ‘Isobel’ blazer, the material is good quality and I love the silk lining. They really show they care about their customers and products, customer service was excellent when I had a que... See more

Rated 5 out of 5 stars

I've purchased several products from this company now and I have to say, service is always excellent. They arrive fast, and are always BEAUTIFUL!! be it shoes, jackets, coats or I even bought a handb... See more

Rated 2 out of 5 stars

I bought a pair of high grip wellingtons and within 4 weeks of receiving them a split appeared between the sole and the boot. I contacted welligog and although polite they were not able to send... See more

Company replied

Company details

  1. Shoe Store

Information provided by various external sources

A massive range of Wellington boots in durable fun colours and funky patterns. Wellies at great prices. Funky kids wellies and ladies welly boots for sale (retail and wholesale purchase).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

42 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Beautiful coat, but not so good service.

I ordered the Demelza coat in navy and I cannot fault the coat. It is beautiful, they have gone to great detail and effort to create a well made coat, especially the lining inside the coat as well! I absolutely love it! However, I ordered my coat around the 24th of October. The website didn't say they were out of order so I assumed my coat would be with me in a weeks time. However, I received an email stating that the next stock will be available on the 11th of November. I was understanding and waited, then I was told it would be available the following week which it was not. I received my coat today on the 22nd of November. I understand this brand is popular and I cant really fault the staff who replied to my impatience emails. I was just a little disappointed with the website. So if you are going to order anything from Welligogs I would email them first to check if they defiantly have them in stock! However, I would order from them again because it was worth the wait - Thank you!

November 22, 2016
Unprompted review
Rated 5 out of 5 stars

Can't get enough

Just wanted to say I am still happy with your company , I am on my third pair of Sloane boots now and I have loved wearing every pair . I always tell my friends , get lots of comments.
Keep up the good work.

regards Bev McHugh

June 25, 2014
Unprompted review
Rated 2 out of 5 stars

would not buy from here again I'm afraid

I bought a pair of high grip wellingtons and within 4 weeks of receiving them a split appeared between the sole and the boot.

I contacted welligog and although polite they were not able to send me a replacement pair as 'they don't replace wellingtons' anymore. I did get a full refund but still no wellies i can actually wear so not that impressed.

May 19, 2013
Unprompted review
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Reply from Welligogs

It is unfortunate but all rubber wellington boots come from China and the quality is not what British wearers are used to when they were were made in UK and they were excellent. We like all other companies suffered from having to put up with Chinese quality , although overall failure rate was low it did happen. We have moved away from rubber products and stick with higher quality British and European products.
Welligogs have refunded this customer in full - what more can we do !
We treat customer service seriously. I would say this is a quality response.

Rated 5 out of 5 stars

Brilliant Welligogs - Thanks

thanks Welligogs for making buying my beautiful coat completely painless. Had lots of compliments and enquiries of where my coat came from. will definitely recommend you to friends.

Thanks once again x :)

May 14, 2013
Unprompted review
Rated 5 out of 5 stars

Great Boots ! Great Service

This is the third pair of Welligogs that I have purchased. This pair are for "best" Wouldn't be without these boots. Worn every day on the farm- hard wearing - non slip- waterproof and warm.

May 13, 2013
Unprompted review
Rated 5 out of 5 stars

A Quality Product

A good quality product for the money, they look as if they should be a lot more money! with a strong looking rubber sole that should last a good while with average use. I understand from my husband(they were a pressie) that he could ware them all day as they were so comfortable. A good service and arrived in a great strong box which made a lovey present to wrap up. It was good that care instructions came with them also. Thank You Welligogs

May 13, 2013
Unprompted review
Rated 1 out of 5 stars

Check y have bought the correct pair of boots

I saved up to buy a new pair of wellygogs for ages. My last pair lasted a good 5 years but what I had not realised was what i had ordered was not he same as the old pair I had bought. My previous pair had had a flap/opening at the back for those of us with thick calves. The new pair did not have this and could not understand why when they arrived, and I wore them outside, they were really tight. Not really been able to wear them as they are too uncomfortable. Why change the design - was it to save money???

May 13, 2013
Unprompted review
Welligogs logo

Reply from Welligogs

We have three styles of leather country boots now available from Welligogs, it seems that this customer has ordered the incorrect style, from her description of her original boot, she had the 'Ranger' style but probably reordered the 'Sloane' which is a taller boot with no gusset to allow for larger calves. No style changes have ever been made to either our Sloane or Ranger boots as they are our standard country boot lines with the Sloane boot being our original and largest selling boot. If we had been made aware of this before the boots were worn outside a simple exchange for the correct style could have been made or a refund made, the “try on inside” suggestion is made clear on our website in our returns policy.

Rated 4 out of 5 stars

Lovely boots but sent to wrong address

The boots are wonderful, warm and completely waterproof but were sent to the billing address rather than the delivery address, which was a nuisance.

May 13, 2013
Unprompted review
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Reply from Welligogs

Our mistake, sorry, sometimes these sneak through but not very often.

Rated 1 out of 5 stars

Oh dear!

I ordered a coat on March 18th.....I still have not had the coat. It is a rain mac, I would like to have it now and to have had it through wet April.....
I retuned to the website re the whereabouts of my coat, only to discover that it was not due until April 13......
I waited until the 15th of April, rang to enquire re the whereabouts of the coat, to be told that the coats were still not in stock....I was promised an email re progress, none was received. I rang, again on May 7th, still no coats in stock.....I have been told now that I will receive my money returned to the account and that when the coat eventually arrives in the country I will then receive an email with information re purchasing the coat....So complete dissatisfaction and disappointment....I am hopeful it will be resolved very soon.....I have not b,even able to check the money is returned to my account as I am away...an email with this or any information would be appreciated.

May 13, 2013
Unprompted review
Welligogs logo

Reply from Welligogs

Unfortunately there has been a delay with these coats coming from our supplier, our website has been up to date at all times with expected delivery time, and orders are placed knowing this and we try to update each purchaser as soon as new information is available. On this occasion it seems that there has been a breakdown in communication to which we can only apologize for. The refund has been made as promised and details placed on our 'Back orders' list for contact when stock is available.

Rated 5 out of 5 stars

I saw, I bought, you delivered.

I have been looking for ages for a new waterproof coat/jacket. I wanted something different, then there it was, a colleague that calls into school was wearing the exact thing I was looking. Building up courage to ask where she got it from, did she mind if I purchased one as well,' No problem', she said.

I went on the website, found what I was looking for, bought it, you delivered it, terrific couldn't be happier. thank you

anna

May 13, 2013
Unprompted review
Rated 5 out of 5 stars

They look good and feel even better

I'm the sort of person who puts on my shoes/boots in the morning to do the school and I don't change them. These are perfect for all day every day. Sadly still wearing them deep into May as it's so cold!

I love them.

May 13, 2013
Unprompted review
Rated 5 out of 5 stars

Great product and great service

I went to a caravan show and visited the Welligogs Stand. Tried on a sheepskin leather gillet. Fitted perfectly. However for whatever reason I did not buy. However I really loved this garment so a few weeks later bought it - £20 more expensive but did not mind. Really great fit, great product and excellent service

May 13, 2013
Unprompted review
Rated 2 out of 5 stars

Don't buy unless you can inspect the boots first

I ordered a pair of boots on-line. The postage is quite expensive but I decided that it was probably a small company with no access to economies of scale and therefore I would "suck it up". When the boots arrived one of them had not been machined properly so that the lining was very slightly shorter than the outer layer and therefore caused the outer layer to wrinkle. I left various messages on the answerphone but no one called back. Eventually I managed to call when someone answered the phone but the woman couldn't have been less interested. She just said it was how they were made which is not the case because the other boot was fine and this was not a feature on a pair of Welligogs owned by a friend. Rather than argue about it I sent the boots back (more expensive postage) and then had to call to make sure the boots had been received and the refund credited. In all I wouldn't bother dealing with this company again unless I could see the boots first. Not a happy experience for which I am out of pocket about £20.

May 13, 2013
Unprompted review
Welligogs logo

Reply from Welligogs

Due to the nature of leather long boots they will always settle and drop around the ankle area and not stay completely upright , this is the nature of the beast . This is what was explained to the customer who decided that this was not the look she wanted and therefore it was agreed that she return them for a refund. A full refund of the amount she requested was made. We were sorry that she decided this type of boot was not correct for her but we are happy offer a no quibble refund policy
for situations like this. Upon inspection of the returned boots we were satisfied there were no problems with them.

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