Welshslatehousesigns Reviews 

252
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I never received my sign. I was never sent any shipping information. After more than two weeks, I asked when it would be received and I was sent a shipping info. Turned out that it had been delivered... See more

Rated 5 out of 5 stars

The whole shopping experience was seamless. Very easy to use a navigate website with lots of choices. Messaged the company after about one week from order just to enquire to ask how long the it... See more

Rated 1 out of 5 stars

Item extremely well packaged once it eventually arrived but there really was no need for such robust packaging as I won’t be putting it up. I can get around the lack of the invisible fixing pack (iron... See more

Rated 5 out of 5 stars

Helpful e-mail dialogue with the owner before ordering, when he agreed to adapt the standard layouts to suit our specific requirements, so we ordered two bespoke signs (at standard cost). Delivered p... See more


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3.4

Average

TrustScore 3.5 out of 5

252 reviews

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3.4

All reviews

(252)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful e-mail dialogue with the owner…

Helpful e-mail dialogue with the owner before ordering, when he agreed to adapt the standard layouts to suit our specific requirements, so we ordered two bespoke signs (at standard cost). Delivered promptly, well wrapped, with instructions and fixing plugs. Slate panels look good quality, the wording deeply engraved and cleanly painted. Installation was easy onto brick walls using our own epoxy resin to secure the fixing plugs, and some extra construction adhesive. A very smart outcome, we are well pleased!

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Quick reply to my message

Quick reply to my message, made me 3 signs and top quality product and quick delivery. Does exactly what they promised. Don’t hesitate , these are the best

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

House sign

We received our new house number and are incredibly pleased with the quality and craftsmanship. Being able to see the design prior to order is a really useful tool on the website and is an accurate representation of the house sign we received. Really thrilled with the sign and would highly recommended this product.

December 19, 2021
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service AVOID!

Bought a slate sign for the sum of £120 including delivery (not cheap by any means), was supposed to include fitting instructions and fittings. Received my sign and I am happy with the sign itself…. However no fittings or instructions were included. I emailed 3 times via their website and also the email address given on their answer machine - No reply. I left 3 voice mails - No reply! So in the end I complained to PayPal … the response was appalling - took 4 weeks to sort this out!!!

This company create quality signs but their customer service and communication is horrendous!! I’m sure that they will make excuses and likely will send a rude reply … don’t worry, despite needing some 3 further signs I will not do business with them again and I would suggest people to stay clear… you have been warned!

November 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellence

Absolutely over the moon with our house sign a excellent company to deal with when ordering a product from the website a very good and clear understanding on how to order.

November 5, 2021
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE AND QUALITY PRODUCT!

Service, communication and product quality second to none! I am absolutely delighted with house name plate and can't thank Shaun and his team enough for their time and patience. I have no hesitation in recommending this company to anyone!

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

REALLY DELIGHTED!

The first time I have used this company and am very happy. The website was really easy to use and gave lots of options, the sign arrived really well packaged within 2 weeks, it is excellent quality, it was easy to put on my wall and I am so pleased with it. Would definitely use again.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

We've ordered signs from Welsh Slate…

We've ordered signs from Welsh Slate House Signs several times over the past few years and have always been delighted with the products and the prompt and efficient service. They offer a wide range and a bespoke service... We thoroughly recommend these guys. Many thanks, Rod and Mel, Brittany.

October 11, 2021
Unprompted review
Rated 4 out of 5 stars

Pleasure to deal with from start to…

Pleasure to deal with from start to finish.
Ordered a welsh slate house sign for my Scottish friends, the attention to detail and presentation is superb. The delivery was well packaged and secure and arrived on time.
It’s a 10/10 from me, will definitely be placing orders in the run up to Christmas

October 1, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect sign for our Luxury French Alpine Chalet

I recently purchased a luxury, high-end chalet in the French Alps, which I will be renting out to skiers in winter and using myself the rest of the year. It needed a beautiful new sign and I ordered it with Welsh Slate House Signs. Shaun was very patient with my endless questions about sizing and quality and how to fix it to the wall. It was a very big sign - 900mm wide! Needless to say the sign is as classy as the chalet, and looks stunning. My Belgian and English neighbours are very impressed indeed. I could not be more pleased. Really great service, delivered very quickly to my UK address and very well protected in its own frame, ready for me to transport to France. The Chalet looked a million dollars before - now it looks like two million dollars. Brilliant. Highly recommended.

September 10, 2021
Unprompted review
Rated 1 out of 5 stars

Do not get involved with these cowboys.

Do not get involved with these cowboys.
We are still awaiting delivery of our sign after paying in good faith. twelve weeks now!
We have started legal proceedings against this company!
The reply issued by welsh slate is not true.
I have now had a refund after instigating proceedings. At no time has Welsh slate apologised or made any efforyt to contact me.
With regards to the address being wrong.. well no one else has a problem, i think i would know my own address!
DONT USE THIS COMPANY!

September 8, 2021
Unprompted review
Welshslatehousesigns logo

Reply from Welshslatehousesigns

Hi David
Your first sign was sent and for some reason got lost, I will put the tracking below for all to see:
P2G93180040 ( can be tracked through the Parcels 2 go website)
Then without hesitation we fast tracked a replacement sign and sent it out. Again tracking below:
P2G93717495 (can be tracked through the Parcels 2 go website)
Then we received multiple emails threatening court proceedings from you and Sandra so as a professional company we issued a full refund before this review was even published and before return of any of the signs we sent. I think anyone would agree we went above and beyond what we needed to do as a company and think it's really sad you needed to resort to childish name calling all because you could not supply a correct delivery address.

Rated 5 out of 5 stars

Great Quality House sign

Excellent quality personalised House sign. Great quality Slate. Looks very professional. Engraved and painted brilliant. Website allows all types of fonts and sizes etc. Delivery took 2 weeks but these are all made to order. Packing was excellent to avoid any damage. Very pleased with sign. Communication with Shaun was great. Just email and he responded with my queries before I ordered. Helpful with fixing instructions. Would highly recommend for a very professional well priced sign. Thank you.

September 1, 2021
Unprompted review

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