World Education Services Reviews 2,055

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many people found the application process easy and understandable, appreciating the smooth user experience for submitting information. Consumers often noted that the evaluation process was quick and efficient once documents were received, with some expressing surprise at the speed of their results. However, some people were dissatisfied with the customer service, citing issues with English comprehension and a lack of helpful responses from agents. A few other people also felt that the company's response times were slow, particularly regarding email inquiries and updates on their applications. Additionally, some customers mentioned difficulties and confusion when sending required documents.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant disappointment and... See more

Response time

Clients share ambiguous opinions on response time. Many reviewers express significant frustration with long... See more

Customer service

People report negative experiences with customer service. Many reviewers express frustration with unhelpful... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, understandable, and a... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report difficulties reaching... See more

Reviews shaping this summary

Rated 4 out of 5 stars

What would make it better: Stating the correct name in the "Name on Credential" field under Credential Analysis. When I obtained the credential back in 1990, my last name was "Monteiro" as state... See more

Rated 4 out of 5 stars

When all my results were uploaded from my schools, WES was prompt in evaluation. I just didn't like the customer service 's English comprehension. It took a while to explain what I wanted and for th... See more

Rated 4 out of 5 stars

It was confusing at the start but with the guidance give it became clear gradually. The verification certificate got to me really fast

Rated 4 out of 5 stars

Easy and understandable. But I have to pay fee to WES and to concerned University i.e. Chitkara University. Double the fee charged from me.


Company details

Written by the company

WES is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students in the U.S. and Canada. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has expanded its mission to pursue and scale social impact.


Contact info

  • PO BOX 2008 STN MAIN, L3Y 0G5, NEWMARKET ON, Canada

  • www.wes.org

3.8

Great

TrustScore 4 out of 5

2K reviews

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Rated 5 out of 5 stars

I have a great experience with a girl…

I have a great experience with a girl named Sarvanthi, she helps me a lot. I did not receive my WES report from upto two months and i was worried for that. Whenever i tried to call customer service, then they told me working on your report even on my portal it shows you evaluation is completed. One day i started live chat and that girl escalated my report and i received my report within a week because of her. I get my evaluation very well. Overall experience is good but i request all of WES team that pls provide report to their customer on time, if it take time then let them know via email or message because they are paying you. So i think is this your responsibility to take care of your customers.

April 27, 2026
Rated 5 out of 5 stars

Doing everything from wes portal made…

Doing everything from wes portal made it great. I didn't have to contact my university personally, I just followed the link on wes portal.
The timeline was great. In just 3 weeks everything was concluded. I didn't have to do any follow ups. It was a seamless experience from the comfort of my laptop and that made it really great.

February 18, 2026
Rated 5 out of 5 stars

Great service

The service was great, with all information on the website and communicated through email. Furthermore, the processing time was perfect.

March 30, 2026
Rated 1 out of 5 stars

Your website has been terrible lately

Your website has been terrible lately, and I couldn’t apply for duplicate copy of my transcript. Your customer support was not helpful. I hope you improve your customer service by employing people that are knowledgeable and helpful with challenges faced by customers.

April 20, 2026
Rated 1 out of 5 stars

My recipient hasnt received my documents

Yoo honestly the experience has been heartbreaking, my unofficial evaluated copy was uploaded on 23 March on the portal, even today my recipient hasn’t received it.When l call am being told its been escalated with no resolution happening after. This is disappointing WES, we running after deadline and all and honestly l expected better

April 20, 2026
Rated 1 out of 5 stars

Duplicate not sent

I ordered for a duplicate of my evaluated transcript to be sent to another school
There is no update that shows it’s been delivered
It’s still stuck on processing since 03/13/2026

April 27, 2026

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