World Education Services Reviews 

4,628
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,662 reviews, reviewers had a great experience with this company. Customers frequently praise the fast evaluation process, noting that academic credentials are handled smoothly, accurately, and in a remarkably timely manner. People find the online portal extremely accessible and user-friendly, highlighting the clear directions that make the entire submission process completely smooth and simple. Some reviewers were not happy with customer support, mentioning slow response times and receiving generic, unhelpful answers that failed to address their specific questions. Others also pointed out frustrating delays when waiting for follow-up assistance, missing tracking details, or updates regarding their documentation status.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, while some consumers praise the efficient and timely... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the timely evaluations and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, convenient, and rapid process with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers report that... See more

Staff

Customers had ambiguous experiences with staff, as many reviewers praised their quick response times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The graph for the process was good. The time table from WES receiving the documents to the release of the evaluation was earlier than expected. However, when asked about questions whether a universi... See more

Rated 4 out of 5 stars

Everything went as according to plan, besides some wait time, which is fair. My pathway was already pre-set as I'm a US citizen with an Australian degree needing the evaluation.

Rated 4 out of 5 stars

Because it took some few days to submit the report to SOPHAS. It also help to boost my GPA. However, I haven't received electronic copy of the original report. And the fee is high.

Rated 4 out of 5 stars

The assessment was timely and I received my unofficial report immediately. I'd only request if Wes would be kind enough to give their clients one official copy for free via email for faster process... See more


Company details

Written by the company

WES is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students in the U.S. and Canada. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has expanded its mission to pursue and scale social impact.


Contact info

  • PO BOX 2008 STN MAIN, L3Y 0G5, NEWMARKET ON, Canada

  • www.wes.org

4.0

Great

TrustScore 4 out of 5

5K reviews

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4.0

All reviews

(4,628)

3,960 reviews in the last 12 months

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Rated 1 out of 5 stars

I lost my money

I lost my money, not recommended. Extremely disappointing service. I have been waiting since June approximately five months for my credential evaluation report to arrive at my home, and I still have not received it.

I have called repeatedly, only to hear the same response: “It’s on its way” and “You need to keep waiting.” I have followed their instructions regarding requests to confirm my mailing address, yet nothing has been resolved. Their contact form and chat also failed to work, even when I tried different browsers.

This delay has cost me employment opportunities because I do not have the documentation I need. I paid for a service and have spent months chasing answers without receiving a clear explanation, a confirmed delivery date, or an effective solution.

The lack of accountability and follow-through is unacceptable. Based on my experience, I would not recommend WES.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

BAS EXPERIENCE> THEIR WEB SITE BUG…

BAS EXPERIENCE> THEIR WEB SITE BUG -DEFFECT COSTS ME MY MONEY. I have paid for the service and I have uploaded documents. Then I noticed my status for application has not changed. It showed they still waiting on upload documents. I was ready to upload documents again, but once you have uploaded you do not have a button to upload it any more. I was sending messages and calling to get support. Support is pretty BAD, no one responses or response is very generic. I have decided to cancel my request becuase the web site is not operational and THEN they charged me for me to cancel! They refunded only a portion of my payment. THIS IS PRETTY BAD EXPIRINCE and BAD SERVICE. DO NOT USE IT or YOU LOOSE YOUR MONEY!

October 31, 2026
Unprompted review
Rated 1 out of 5 stars

Definitely not recommend

Definitely not recommend. Customer support was simply non-existent. They made a mistake on their end. They kept sending the same pre-written email, and eventually ghosted me. Don't go for this company for credential evaluations.

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Very quick service. Got my result in a couple of days after payment and submission. I have a specialized degree and was worried whether your organisation will recognise it or not. Thanks WES!

October 23, 2026
Rated 5 out of 5 stars

Excellent customer services

My documents were sent to WES a little bit late. WES didn't deactive my account. Instead, when all my documents were received,WES started to review them immediately. My accessment was completed within a week. That's very efficient. I am very satisfied with the service I received. Thanks

October 16, 2026
Rated 5 out of 5 stars

Feedback

I had a smooth experience probably because I already had a US report so getting Canadian report was quite easy. Aside this, WES is good place to do evaluation, they respond promptly to questions and are always available to guide someone. I'm very satisfied with WES

October 23, 2026
Rated 5 out of 5 stars

My experience with WES was a journey…

My experience with WES was a journey with both challenging and rewarding moments.

At the beginning of the process, I was a little frustrated because the processing of my academic transcript from Kwame Nkrumah University of Science and Technology (KNUST) was taking longer than expected. This made me somewhat anxious, as the evaluation was important for my graduate school applications. Consequently, I had to send several follow-up emails to both my university and WES to get updates and ensure that the process moved forward.

However, I am pleased that everything eventually went through successfully and my academic transcript was received and verified. This brought me great relief and happiness.

Overall, I appreciate the successful completion of my credential evaluation and the role WES played in helping me progress with my academic goals. I am currently waiting for admission decisions from the universities to which I applied, and I am hopeful that this evaluation will contribute positively to my educational journey.

Thank you, WES, for helping me take another step towards achieving my academic ambitions.

October 16, 2026
Rated 5 out of 5 stars

I had a great experience with WES for a…

I had a great experience with WES for a UK university course-by-course evaluation. The experience was far less painful than I thought it would be. I made the account, read the directions, paid the fee, and waited for WES to receive the transcript from the University. I think it took three weeks for them to receive it electronically, then maybe two or three days to do and release the evaluation. I'm so happy the entire process went smoothly.

October 23, 2026
Rated 1 out of 5 stars

Three Months Later, My Account Issue Is Still Not Resolved

1 Star

I have been trying to resolve an account-access issue with WES for approximately three months. Despite multiple contacts, I continue to receive the same generic password-reset instructions, and my problem remains unresolved.

I have a completed evaluation and an important deadline, yet I am still unable to access my account. The support provided has not addressed the specific issue I reported.

In addition, I have found it difficult to communicate with some customer service representatives because I could not clearly understand their English. This made an already stressful situation even more challenging. I often felt that my concerns were not fully understood, and I did not receive clear guidance on how to resolve the problem.

I would appreciate more individualized support, better follow-up on unresolved cases, and clearer communication with customers facing urgent deadlines.

Unfortunately, my experience has been frustrating and time-consuming.

October 30, 2026
Unprompted review

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