What would make it better: Stating the correct name in the "Name on Credential" field under Credential Analysis. When I obtained the credential back in 1990, my last name was "Monteiro" as state... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
WES is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students in the U.S. and Canada. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has expanded its mission to pursue and scale social impact.
Contact info
PO BOX 2008 STN MAIN, L3Y 0G5, NEWMARKET ON, Canada
- www.wes.org
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers!!
Scammers!!
They prolonged the evaluation process on purpose to get extra 50$ for some illogical reaoson. Would not recommend at all to anyone.
Customer service
Customer service agents can not provide a single coherent information
I had wrong birthday on my evaluation…
I had wrong birthday on my evaluation report and trying to fix it , they don’t have even care I wrote multiple email the only thing they say( we are looking it) the customer care agent so freaking terrible they even hang up the call, so rude
My WES experience was very good and…
My WES experience was very good and easily to fill informations in the portal. I also find good the quick way to treat each folder .
May use AI-assist with repliesRead more
I truly appreciate the fact that all…
I truly appreciate the fact that all the documents were thoroughly checked. Although it took some time, it was absolutely worth it. Thank you so much, WES, for the opportunity.

Reply from World Education Services
I am very happy
I am very happy with the service WES provides. They reply quickly, and the whole process was fast and smooth.

Reply from World Education Services
Worst experience I have ever had with…
Worst experience I have ever had with this service. It looks like I have been scammed by WES after making payment in November 2025 and raising my concerns over calls and filling out more than 3 webforms and still nothing has been done. I even requested a refund and no one has gotten back to me. Worst experience of my life.
great connection
Horrible customer service and…
Horrible customer service and communication gap. No status about whether they received documents or not. If they don't receive document they don't start processing and if they don't start processing the application they don't tell you what is missing. It is basically a scam and disfunctional organization. Their status are a joke
The customer service is terrible
The customer service is terrible - I have been in an endless loop trying to get them to correct an error on my report. when I call - they ask me to submit a ticket, when I submit a ticket, nothing happens, even though they promise it will be resolved. No one has responded to my tickets in months and the phone reps seem like they aren't allowed to say anything except submit a ticket. extremely frustrating. this is an issue that is simple, it should take a week tops to resolve and yet here it has been 3 MONTHS. use another service, this one is a scam.
Fast and Professional Service
My credential evaluation was completed very quickly. Thank you to the WES team for the efficient service.
I love the service
I love the service. Very happy
It would be better if we can received call from the customer service regarding updates.
Excellent and fastest process
Excellent and fastest process, every steps of my process was very smooth and easiest. Their duration of process was beyond my imaginations.
Thanks to the WES team.
Time of évaluation is good not so.long.
Time of évaluation is good not so.long.
After évaluation I'm so glad to receive my document.
First by pdf.
Second by DHL.
This is realy good.
Excessive payment for an upgrade and evaluation delay
I expect an upgrade to be less expensive and for the evaluation to be completed easily
Furthermore, I can't access my initial completed ECA document by document evaluation after upgrading
The service was Fast
The service was Fast, reliable and I loved that the chat experience assisted in answering any questions I had.
The online transaction
The online transaction, support, process, follow-through until completion, and validation of the release of documents.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
![[ECE] Educational Credential Evaluators logo](https://consumersiteimages.trustpilot.net/business-units/60f6e4039838e10001864f1c-198x149-1x.jpg)






