World Education Services Reviews 1,764

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the user experience, finding it easy and understandable to navigate. People frequently highlight the swiftness and efficiency of the service, with many receiving their evaluation results much faster than anticipated. The communication is often described as great, with timely updates and clear explanations at each step of the process. However, some customers also noted significant issues with customer service and contact. A portion of people were dissatisfied with the long waiting times for evaluations and the lack of transparency regarding the status of their applications. Some reviewers reported difficulties with customer service agents' English comprehension and felt that their inquiries were not properly addressed, often receiving generic responses or being told to wait without a clear timeframe.

What people talk about most

Service

Users describe ambiguous interactions with service. Many reviewers express extreme dissatisfaction, citing... See more

Response time

People report ambiguous experiences with response times. Many customers express significant frustration with... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report ineffective... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy,... See more

Customer communications

Consumers express significant frustration with the contact process. Many reviewers report that despite... See more

Based on these reviews

Rated 4 out of 5 stars

What would make it better: Stating the correct name in the "Name on Credential" field under Credential Analysis. When I obtained the credential back in 1990, my last name was "Monteiro" as state... See more

Rated 4 out of 5 stars

When all my results were uploaded from my schools, WES was prompt in evaluation. I just didn't like the customer service 's English comprehension. It took a while to explain what I wanted and for th... See more

Rated 4 out of 5 stars

Service is good. I just needed to be informed every now & then of the status of my credential evaluation. So I had to follow it up myself from my institution. Otherwise, they're good.

Rated 4 out of 5 stars

Easy and understandable. But I have to pay fee to WES and to concerned University i.e. Chitkara University. Double the fee charged from me.

Rated 3 out of 5 stars

It takes long time especially Ukrainian confirmation of diploma validation. It can be done online for free. It takes one minute.

Rated 3 out of 5 stars

My evaluation took so many months and I didn’t like that, but I was happy when it was finally done.

Rated 5 out of 5 stars

They did not waste time in giving updates anytime they received documents from my institutions and also sent reminders on the documents that were not yet received. Communication was great.

Rated 5 out of 5 stars

The experience was a good one overall. The portal was good except couple of drawbacks. The AI agent is not up to speed, and I found a couple of occasions where the output given by the agent was just... See more

Rated 5 out of 5 stars

It was very easy to follow the instructions. There was a lot of detailed updates regarding the process and the results also came earlier than expected.

Rated 4 out of 5 stars

It was confusing at the start but with the guidance give it became clear gradually. The verification certificate got to me really fast

Rated 5 out of 5 stars

Best experience ever it has become a norm that assessment takes at least 6months but WES broke that narrative. Hats off WES

Company replied

Rated 5 out of 5 stars

I had a great experience with your firm. Delivery was on time. In fact, I received the evaluated transcript before the proposed date. Thank You.

Rated 1 out of 5 stars

Basically, useless. If you have qualifications from institutions that have either closed or merged, forget it. These people can't understand anything that isn't black and white. You can go and get you... See more

Rated 2 out of 5 stars

Hard copy of my evaluation hasn't reached my home yet. I have called customer service and they said they are going to help me but I haven't received anything yet. I asked for evaluation last November... See more

Rated 1 out of 5 stars

I would give them a zero star if I could. It's the worst organization I've ever dealt with. It's utterly zero transparency and unprofessional behavior. If you can find any alternatives, I advise you t... See more

Rated 1 out of 5 stars

WES is extremely slow. Their service takes an inordinately long time, just for them to tell you you're missing something. Then another very long time and they tell you again something else is wrong.... See more

Rated 5 out of 5 stars

I didn't expect that the evaluation will be that fast and very accurate on what I'm hoping.

Rated 5 out of 5 stars

Hello WES. My experience with your services was great full. I was so surprise by the time it took (less than a month) to receive my result from you . So i am happy and encourage you to continuous movi... See more

Rated 5 out of 5 stars

The service was Fast, reliable and I loved that the chat experience assisted in answering any questions I had.

Rated 5 out of 5 stars

It was seamless, before 5 years I used IQAS but now I was very skeptical of WES giving me the same results. At the end WES truly gave what I wanted in specified timeframe.

Rated 5 out of 5 stars

The report was released on time. And I love the explanations given at each step

Company replied

Rated 4 out of 5 stars

Heard different experiences, and l was prepared to wait months for it to be complete. Got all done in 1month time.

Rated 5 out of 5 stars

It was convenient on my end, I got the requirements needed without much effort and time.

Rated 1 out of 5 stars

I've had a rather frustrating experience with WES. The institution sent documents 1 month ago, and since then, nothing has changed in my applicant portal. I have called the number listed online, and e... See more

Rated 1 out of 5 stars

Very poor experience with World Education Services. 7093203. WES completed my evaluation, took my money, and still failed to deliver the report. They sent it to the wrong address and then tri... See more

Rated 1 out of 5 stars

I’m extremely disappointed with the level of service I have received from your organization. I been waiting more than 3months for the evaluation I still don’t have any news about it. Everytime I call... See more

Rated 1 out of 5 stars

I requested a duplicate report and paid extra for expedited delivery. It has now been two weeks, and they are still saying it hasn’t even been sent due to a “problem” they are unable to explain.... See more

Rated 5 out of 5 stars

The communication and the rate at which my documents where evaluated .Every thing was swift and good

Rated 1 out of 5 stars

This company is basically a fraud. They have a monopoly on university transcripts required to apply for us colleges, yet they dont have people running customer service. Delays of over 5weeks is expe... See more

Rated 1 out of 5 stars

I am extremely disappointed with the communication and support from World Education Services (WES). It is very difficult to get a simple, direct answer from their team. I reached out multiple tim... See more

Rated 1 out of 5 stars

Don't not use. I paid in October of 2025. My documents arrived as per my tracked courier on the 8th of January. 2 months later they are still claiming to have not received them. Customer service are n... See more

Rated 1 out of 5 stars

This company is a scam! They paid for the service on 02/23. My institution sent them my transcripts on 03/03, electronically. Now, it has been a month, and they are saying that I need to wait for them... See more

Rated 1 out of 5 stars

Worse place ever to do the evaluation. They never answered me back, they never received the transcript digitally and they took way too long to give me the refund. Dont't wast your time! Go somewhere e... See more


Company details

Written by the company

WES is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students in the U.S. and Canada. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has expanded its mission to pursue and scale social impact.


Contact info

  • PO BOX 2008 STN MAIN, L3Y 0G5, NEWMARKET ON, Canada

  • www.wes.org

3.8

Great

TrustScore 4 out of 5

2K reviews

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Rated 1 out of 5 stars

Scammers!!

Scammers!!
They prolonged the evaluation process on purpose to get extra 50$ for some illogical reaoson. Would not recommend at all to anyone.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

I had wrong birthday on my evaluation…

I had wrong birthday on my evaluation report and trying to fix it , they don’t have even care I wrote multiple email the only thing they say( we are looking it) the customer care agent so freaking terrible they even hang up the call, so rude

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

I truly appreciate the fact that all…

I truly appreciate the fact that all the documents were thoroughly checked. Although it took some time, it was absolutely worth it. Thank you so much, WES, for the opportunity.

March 7, 2026
World Education Services logo

Reply from World Education Services

We appreciate you recognizing our commitment. And we're happy to hear that our thorough document checks were valuable for you, even with the time it took. Thank you for your feedback!

Rated 5 out of 5 stars

I am very happy

I am very happy with the service WES provides. They reply quickly, and the whole process was fast and smooth.

February 13, 2026
World Education Services logo

Reply from World Education Services

We're glad to hear that the process was fast and smooth for you. Thank you for sharing your feedback on your positive experience!

Rated 1 out of 5 stars

Worst experience I have ever had with…

Worst experience I have ever had with this service. It looks like I have been scammed by WES after making payment in November 2025 and raising my concerns over calls and filling out more than 3 webforms and still nothing has been done. I even requested a refund and no one has gotten back to me. Worst experience of my life.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service and…

Horrible customer service and communication gap. No status about whether they received documents or not. If they don't receive document they don't start processing and if they don't start processing the application they don't tell you what is missing. It is basically a scam and disfunctional organization. Their status are a joke

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

The customer service is terrible

The customer service is terrible - I have been in an endless loop trying to get them to correct an error on my report. when I call - they ask me to submit a ticket, when I submit a ticket, nothing happens, even though they promise it will be resolved. No one has responded to my tickets in months and the phone reps seem like they aren't allowed to say anything except submit a ticket. extremely frustrating. this is an issue that is simple, it should take a week tops to resolve and yet here it has been 3 MONTHS. use another service, this one is a scam.

March 13, 2026
Unprompted review

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