Wessex Internet Reviews 

Joe & his Garden Team 2 did a fantastic job today. They were polite, knowledgeable and did a very tidy job of the external install. Thank you guys. LB

The connection process was well managed. Operatives were punctual. The work was carried out carefully and with minimum impact for us.
The connection and internet speed are better than we had previously. But television reception can still be flakey. I may have to look at purchasing a booster.

Just taken advantage of Wessex Internet's 'Upgrade and Save' offer - 900Mbps download speed, free WiFi booster and 10% annual saving. New Nokia router and booster equipment arrived securely the next day. It was pre-programmed by Wessex Internet so just needed plugging in. It all works brilliantly with great WiFi coverage throughout the house. Great service from Daniel in the Renewals team and liked the fact that he checked back with us to make sure our service was working at the level promised.

Daniel from the tech team could not have been more helpful and was extremely patient. Nothing was too much trouble for him, thoroughly explaining what needed to be done and getting replacement equipment out extremely quickly. He persisted with me to diagnose the issue and did not give up and we solved the problem in the end - a real gem!

Garden team 5 were not inly efficient but careful and thoughtful. They did a really brilliant job in grtting the fibre cable under a complicated brickwork path and now you’d never know that it had been disturbed. I was very impressed.

Very neat and efficient installation by Josh who rang before arriving and was all done within the hour. Great service. Internet woks fine and much smoother than my previous set up. More than happy so far.

Gardening team 2 turned up promptly this morning, Joe and his team were friendly, polite and got on with the job after we agreed the best way to run the cable up the garden to the house. No mess, no hassle to me, left everything tidy as if they hadn’t been there and even popped some grass seed down where needed. Top job, thanks guys

We have recently been connected to Fibre Broadband by Wessex Internet. Our engineer, Simba, was very professional and thorough in the connecting from the outside cabling to the internal router. He spent several hours making sure everything worked and was neatly done. That dreaded moment came when he had left and I had to go online for the first time. From experience of previous Internet providers, nothing ever worked smoothly. However, our Internet worked immediately and has continued to do so without any problems. Thank you.

Excellent communication from start to finish. Gardening team and installation team were brilliant.
Excellent signal for our wi-fi so quick and covers all areas of our property. Definitely recommend Wessex internet one happy customer so thank you

Just had full fibre internet installed by wessex internet it went very smoothly, and works very well.

Joe and his team worked quickly and left our property as if they havent been here. Friendly and polite. Supported with timings for the following team. Thank you

Just recently we suffered a severe power outage. We were without electricity for 7 hours which was inconvenient but unavoidable due to the high winds at the time. Obviously we also lost our internet and and when the power was restored the internet connection didn’t connect. I found a phone signal in our village and contacted wessex internet customer services. Later that day I received a call from a man called Dan who went through a few different ideas. It was established that our router was ok but the connection box was not. At 9:30 Monday morning an engineer called and replaced the connection and was fine. The power cut was on Friday morning and the internet was restored on Monday. I consider that taking in to consideration it was the weekend to be very good customer service.

Garden team 5 came today to execute the process of getting fibre to the house that had taken a long time to sort out. They were very efficient and did a very good job with no problems at all. Left the whole area very tidy and seeded. Good efficient team.

The ‘Garden Team’ who made the final connection from the box which had been installed under the lane outside a couple of months ago, were fizzing with enthusiasm, courtesy and charming. So refreshing to have such qualities to get the job done - and I was impressed by their initiative to suggest ‘an easier way’.
Thanks to Joe, Tom and Dan!

Thanks Will for listening to the problem, communicating promptly with the tech team and letting us know the outcome. My 5* rating is for your efforts rather than my general experience!

The people that came where cheerful,helpful and worked in a very tidy manner leaving everything in the garden as they found it and explained everything to me so that I clearly understood what they were doing .I would highly recommend them.

Harry & Nick from Wessex did a great job installing my overhead fibre cable. They asked exactly where I wanted the cable run to and offered a couple of suggestions.
The cable was fitted discreetly as to have no visible impact on the outside of my house.
They were polite, tidy and mindful of my property.
A big thank you.

Very good cusomer service, instalation was also good, made sure everything was up and running before leaving😊 customer service kept me informed every step of the way👍🏻

Daniel in technical support was superb; he gave accurate reliable and friendly advice and was available throughout the process...very impressive

Simba went beyond the call of duty. Storm was brewing, it was getting dark. He still went up the pole. Was flexible and courteous when I asked to move the entry point. And everything worked perfectly. Excellent service.