Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Review summary
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Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
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Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
Company replied
The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
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Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15K reviews
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The agent Alex was extremely helpful
The agent Alex was extremely helpful, showing empathy, kindness and knowlegde.
August 7, 2026
Reply from Wessex Water
Hello Roger
Thank you for your feedback. We're delighted to hear that Alex was extremely helpful and demonstrated empathy, kindness, and knowledge throughout your interaction. We’ll be sure to share your kind comments with Alex and the team. Please don’t hesitate to get in touch if you ever need anything else.
Michelle 😊
Reply from Wessex Water
Hello Raymond thank you for taking the time to leave us your feedback. We are so glad to hear that once you connected with our team member, you received great service. We appreciate you sharing your positive experience with us. If you need anything else please don't hesitate to get in touch. Abi
Reply from Wessex Water
Thanks for the review Ray!
I'm pleased to hear that we were able to maintain your water supply during this difficult time.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Excellently helpful female colleagues at Bath Claverdon Down office
The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in:
a) they are able to find the new property online
b) they are able to advise clearly what next steps are , including emailing that department themselves to get the ball rolling
c) rearranged site visit schedule to accommodate my specific needs.
Very impressed with 2 ladies involved (apols didnt note their names!)
July 30, 2026
Reply from Wessex Water
Hi Simon, thanks for your five-star review and for these kind words.
It's a pleasure to hear the 2 advisors who helped were able to quickly locate the property details, clearly explain the next steps, proactively liaise with the relevant department on your behalf.
We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Quick response by human
July 30, 2026
Reply from Wessex Water
Hello David thanks for your review. We always aim to provide efficient and helpful service to all our customers so it's great to hear you had a quick response from us. Please feel free to get in touch if you need anything else. Abi
Helpful Support
The support agent, Harrison was very helpful providing lots of useful information to help resolve my issue.
August 6, 2026
Reply from Wessex Water
Hi Rob, thanks for your review.
It's great to hear you received useful information from Harrison on live chat today and that he was able to help resolve your issue.
The team work hard to give the best customer service possible, so it's great to read your kind comments.
Your feedback will be passed to Harrison, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Reply from Wessex Water
Hello Kenneth thank you for taking the time to share your experience with us. It's great to hear that the information provided to you was helpful. If you need anything else, please get in touch and we'll be happy to help. Michelle 😊
Reply from Wessex Water
Hi Peter, thank you for the review.
I'm glad to hear we could respond to your needs in a timely manner.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Reply from Wessex Water
Hi Julie, Thank you for the review.
I'm happy to hear you had a great experience with our live chat team. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Very helpful and prompt responses on…
Very helpful and prompt responses on live chat. Understood issue and made quick arrangements
August 6, 2026
Reply from Wessex Water
Thanks for the great review Linus!
I'm so pleased to read you received a very helpful and prompt response during your live chat today. It's great to hear the issue was understood and arrangements were made efficiently.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Harrison understood my concerns and was…
Harrison understood my concerns and was able to reassure it would be sorted before the end of day, baring emergency, and would raise it for further investigation as is a historic ongoing issue. Thank you
August 6, 2026
Reply from Wessex Water
Hi James, thank you for taking the time to leave us a review!
It's great to hear Harrison was able to understand your concerns and make sure a job was raised so we can be out to you as soon as possible to investigate, along with any ongoing problems you have.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
I’m not happy about the sudden increase…
I’m not happy about the sudden increase on my bill, i was paying a constant rate and has suddenly changed without any notice, the staff were helping looking forward to my issue being fixed
August 5, 2026
Reply from Wessex Water
Hi Nyasha,
Thank you for taking the time to leave a review.
As your property is fitted with a water meter, your charges are based on the amount of water recorded on the meter. When you contacted us, we explained that the increase in your payments was due to higher water usage being recorded.
We also provided guidance on how to check for any potential leaks at your property. Once you've completed these checks, please give us a call on 0345 600 3 600 so we can discuss the findings and explore the next steps with you.
I understand that Saturdays are the most convenient time for you to contact us, so please note that our Saturday opening hours are 9:00am to 1:00pm.
Please let us know if you need any further support in the meantime.
Thanks, Ben
Reply from Wessex Water
Hello Shuvai
Thank you for taking the time to leave a review. We are pleased to hear we could assist you and we were able to resolve your query so quickly. If you need anything else please don’t hesitate to get in touch, we are always happy to help.
Michelle 😊
The speed and helpful nature of georgie
August 5, 2026
Reply from Wessex Water
Hi Tracey, thanks for taking the time to leave us a review!
I'm very happy to hear that our live chat advisor, Georgie, was prompt and efficient, and that she was able to help with your enquiry.
I have passed your kind comments on to Georgia, who is very pleased that she could help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
The report was investigated very…
The report was investigated very promptly, and Jamie was very polite and professional
August 5, 2026
Unprompted review
Reply from Wessex Water
Hi Bartek, thank you for taking the time to leave us a review.
I'm very pleased to hear that we responded quickly to your report and that the engineer who attended was polite and professional.
I will pass you kind comments on to Jamie, who I'm sure will be very pleased that he was able to help!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Extremely friendly and helpful
Extremely friendly and helpful, sorted my issue straight away!
August 5, 2026
Reply from Wessex Water
Hi Ceri, thanks for leaving us a review. I'm glad that we were able to resolve your query so quickly and that you found the person you dealt with to have been extremely friendly and helpful. We are here to help, so please don't hesitate to reach out to us again. John
Given accurate information and sorted…
Given accurate information and sorted but very late to get the reply
August 5, 2026
Reply from Wessex Water
Hi Linta
Thank you for taking the time to leave a review.
It’s great to know you got all of the information you needed but I’m sorry to hear you felt it took a while to get a response. I can see we have discussed next steps with you in order to help with your query. Once we have received the relevant details, we will be able to update your account accordingly.
Please feel free to get in touch, if you have any questions or if we can be of any further help.
Thanks, Ben
Disappointed that Wessex water
Disappointed that Wessex water after you pay so much and they wouldn't repair the problem.
June 1, 2026
Reply from Wessex Water
Hi Haydon, thank you for taking the time to leave us a review. I'm sorry we are unable to repair your water leak.
The pipework within your boundary is a private supply pipe and belongs to the homeowner. More information on responsibility can be found here https://www.wessexwater.co.uk/your-water/water-pipe-responsibility
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Jodie
Aneesa very helpful and polite
Aneesa very helpful and polite, give her raise at ALL COSTS
August 5, 2026
Reply from Wessex Water
Hi Jack, thanks so much for sharing your experience of speaking with Anees, who is very happy to know that you found her to have been very helpful and polite. Please don't hesitate to reach out to us again, if we can be of any further help. John 😊
Reply from Wessex Water
Hello Eric, thank you for taking the time to leave a review. I’m sorry to hear you felt our Live Chat service could have been better.
We attempted to call you today to discuss how we could help but were unable to reach you. We have therefore sent you an email explaining the steps we have taken to resolve your query.
If you need any further assistance or would like to discuss this with us, please do not hesitate to give us a call. Molly 😊
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