Westcountry Group Reviews 92

I would like to thank the whole team very much for the installation of our new car park gate at Royal Court, Teignmouth.

The whole process has been brilliant.

The gate itself is fantastic. Very stylish, extremely quiet. It’s exactly what we needed.

It’s so popular with all who live here, that I have just placed an order for an automatic pedestrian gate.

Thank you Paul and the team.

Having had a pair of softwood gates gradually succumb to rot, we chose their replacement in sustainable hardwood from West Country Gates. The design, finish, heavy-duty galvanised accessories and fitting were all excellent and the cost reasonable. The company were very easy to deal with and I can recommend them highly.

Friendly and professional service. Problem diagnosed, parts ordered and Josh (the miracle worker) had our gates repaired and back to full function in a timely fashion - Thanks Westcountry

What an amazing service. From Paul the owner coming out to quote to the install and testing the service was absolutely outstanding. The guys fitting the gates were amazing highly professional and nothing was too much trouble for them The even put my new letter box on the wall. I would recommend these guys to anyone . First class service all round. Matt Oliver

My experience with purchasing a gate. The fitting and after care have been excellent. When discussing my requiriements initally over the telephone with Jane I found her informative and honest managing expectations. Then after a site survey she regularly kept me up to date with my order prior to fitting.
When the gate was fitted the two fitters were very hard working, polite and most importantly did a brilliant job. A few weeks after fitting the gate slipped slightly so I was unable to lock the gate with the bolt. I contacted the firm and within a couple of days they returned and sorted the issue without fuss.
All in all a very good experience.

We had a new driveway and pedestrian gate installed at out property. Great gates and installation and really pleased with everything.

Great job, knowledgeable workers, really helpful.

Outstanding Service
Very prompt friendly & professional service

Great service from start to finish. Quality goods installed with meticulous care and attention to detail. The whole team at Westcountry are a credit to their company, thank you and I would definitely suggest if you want new electric gates you don’t need to look any further!!

Westcountry group responded very quickly to our broken gates following the bad weather - the engineer who attended was also a credit to company

This is a second time we've had to seek help. On both occasions the response was splendid. 1st was an own goal on my part. 2nd a visitor must have nudged a sensor. On both occasions the WCG team was effiicient, friendly and sorted out the problem. Very pleased.

Friendly, professional and efficient service. Also sorted out a problem quickly and effectively. Recommend this company.

Our new gates are absolutely outstanding and the workmanship has been first class. We have now oiled the gates and they are now looking fabulous - thank you.

West Country Group are outstanding.
I needed a set of wooden double gates which were not standard size. I supplied a picture of what I needed & Jane immediately said that they could help.
Jane was so friendly & helpful.
It didn’t take long for the beautiful gates to be made & delivered - all as promised.
They are extremely well made.
Couldn’t ask for a better service.

Our electric gates were supplied new 6 years ago and have operated exactly as required. This service was carried out by Josh clearly experienced and ready to listen although there were no problems needing attention. Very happy with the gates and the service. Good to deal with.

Great job diagnosing our gate malfunction, quickly ordering parts, installing them and getting the gates working again. Josh and Diane were both fantastic - top notch service!

We had our gates automated 5 years ago and have only had to call West Country out twice to service the mechanism. The gates had stopped working properly this time, so Josh came and discovered a sensor battery needed replacing. Although it was something I could have done myself, while he was here, he carried out a full service, cleaning and lubricating all the moving parts. Josh was punctual, friendly and helpful with all my questions. Overall the cost of the visit was well worth the money.

Designed and installed a sliding gate on a large industrial site fitted with intercom, remote access and a gate loop. Good communication throughout and an exceptionally good team on the installation.

We had electric gates fitted to our property designed, supplied and fitted by Westcountry Group. On the whole we have been extremely pleased with the gates, and the thought of not having electric gates now we have them... we couldn't go back to manual gates!
We spoke with at least 4 other electric gate suppliers, and only Westcountry could meet our needs. As said earlier, on the whole very pleased. The actual time frame for getting the gates fitted did take sometime, and longer than we would have wanted, I think this was unfortunate, but understandable as the world a couple of years ago was in turmoil (Covid). We have had a couple of issues with the operation of the gates, but the after sales service from Westcountry is very good, particularly recently, very efficient and responsive. Everything has been sorted at the soonest opportunity.
If I had a disappointment it is that now the gates have been up for about 2 years the finish of the gates has not weathered as well as I would have hoped, there are some small areas where paint has come off which I would not have expected. Also, the design of gate that we decided on had cedar infill panels, the carpentry on these is not as good as I would have liked, I think this is probably our biggest disappointment. However, would I use Wescountry Group again, yes. On balance we are pleased, and I think in fairness, my recent dealings with the team could not have been better.