West End Dental Reviews 

2,110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding staff members who are exceptionally professional, friendly, and deeply committed to making every single patient feel completely welcome, valued, and relaxed from the very moment they walk through the door. Consumers consistently mention that all dental treatments and medical procedures are thoroughly and clearly explained beforehand, which successfully reduces natural anxiety and helps nervous individuals feel entirely comfortable throughout. People also truly appreciate the remarkable personal attention, modern surgery facilities, gentle clinical techniques, painless extractions, and thoughtful follow-up phone calls received after successfully completing their appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally welcoming and... See more

Service

Reviewers highlight positive aspects of service, describing swift appointments and high-quality care that... See more

User experience

Consumers find user experience to be very positive, highlighting kind, informative procedures and gentle... See more

Customer service

Clients share positive opinions on customer service, highlighting that staff are friendly, helpful, and... See more

Quality

Customers report positive experiences with quality, expressing deep appreciation for the exceptional level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coming to the end of my treatment now. Implants in upper and lower jaw. All treatments explained throughout. Price set out at the beginning which covered any unforeseen treatment. Stepan has been bril... See more

Rated 5 out of 5 stars

I’ve had my first assessment and am very impressed with the quality of service. The clinic is modern and has all the latest technology. The staff are professional and highly knowledgeable. Dr Matharu... See more

Rated 5 out of 5 stars

You needn't be nervous when attending an appt at West End Dental. I was so scared & had neglected my dental care out of fear, but I am so glad I gave West End a try. Dr Ghataure is absolutely lovely,... See more

Rated 5 out of 5 stars

I met Dr Ghataure firstly when enquiring about implants. Felt at ease as he was so helpful and friendly so continued treatment. First at Colwyn Bay for Dr Kocis for initial treatment and after at Ll... See more


Company details

  1. Dental Clinic
  2. Cosmetic Dentist
  3. Dental Hygienist
  4. Dental Implants Periodontist
  5. Dentist
  6. Emergency Dental Service

Written by the company

North Wales premier independent general and cosmetic dental care provider. Providing dentist and hygienist services in Conwy, Anglesey and Gwynedd. Dedicated dental implant clinic. 'No Pain' Airflow services. Sedation available.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,110)

448 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasant and positive experience

Staff at the Colwyn Bay clinic are always welcoming and professional. The environment is consistently clean and tidy, with free amenities available in the waiting room. Every visit has been a pleasant and positive experience.

January 23, 2026
Rated 5 out of 5 stars

A dentist with ethics

A dentist with ethics. I turned up for my appointment to have a cross between a filling and a crown fitted only to find the dentist didn’t think I needed it yet.

This is without doubt, the best dentist I’ve ever been to.

January 22, 2026
Rated 5 out of 5 stars

After a not great experience with my…

After a not great experience with my dental surgery of over 20 years and the fact my amazing and kind dentist had left.
I chose to sign up with West End Dental where my previous dentist was now working.
What a difference! My appointments were not rushed and were thorough. Lovely warm friendly staff, starting from when you first walk in and are welcomed by the lovely receptionist. I had a hygienist and check up apt booked.
I really do recommend them if you are looking for a dentist in the Porthmadog area

January 21, 2026
Rated 5 out of 5 stars

I was made to feel very welcome with…

I was made to feel very welcome with the receptionist being very friendly and efficient! The surgery was very clean with both hot and cold drinks available! I had a very thorough check up with the dentist going through my X-rays and he explained everything to me in a very reassuring way. Very friendly and professional, so much so that I decided to sign up to a plan!

January 17, 2026
Rated 5 out of 5 stars

A phone call well worth making

I made a call to West End dental Prestatyn when I was suffering a bad tooth ache while on holiday nearby. I filled in the forms that they sent by txt just like my own dentist. Fortunately there is a free carpark near bye and I was seen within 20 minutes of arriving.

January 14, 2026
Rated 5 out of 5 stars

Understanding and accommodating

It was a potentially difficult appointment for a person with dementia who needed two teeth extracted. I was really impressed by the care and understanding shown by the whole dental team. Both dentists we saw were superb, as were the dental nurses. Fortunately, the nurse who assisted during the procedure was a Welsh speaker, which helped significantly. The follow-up was excellent and I felt that, as a practice, they truly want to deliver the best service possible.

January 16, 2026
Rated 5 out of 5 stars

Attended hygiene appointment

Attended hygiene appointment. The hygienist was extremely thorough , she left nothing out, communicated important information very clearly, ensured that my session went smoothly and trouble free. . Every effort was made to achieve best possible standard .

January 15, 2026
Rated 5 out of 5 stars

Hygienist appointment

Hygienist appointment - I can't praise Caroline enough for her attention to detail, professionalism and care she gives every client. We attend Colwyn Bay surgery despite living on Angelesey so we can be treated by Caroline.

January 14, 2026

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