WestendDJ Ltd Reviews 1,972

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and knowledge, which makes the purchasing process smooth and enjoyable. Many people appreciate the fast delivery service, often receiving their orders the very next day, and are satisfied with the quality and range of products available. The overall ordering experience is frequently described as easy and efficient. However, some customers also noted occasional issues with delivery, including delayed shipments or problems with courier services. A few reviewers mentioned instances where orders were not fulfilled as expected or experienced confusion regarding order confirmations.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and super-fast... See more

Product

People report positive experiences with product, often praising the quality and selection of items. Many... See more

Service

Users describe positive interactions with service, highlighting its efficiency and speed. Many customers... See more

Order

Customers had positive experiences with order. Many reviewers praise the simple online ordering process, good... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Gavin and the team were exceptional from the outset. My 13 year old is a keen DJ and wanted to upgrade his system. From the beginning the team gave my son time, space and comfort testing the systems... See more

Company replied

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

Wouldn’t buy my music equipment from anywhere else now. This is my second purchase and even if their price is slightly higher than a competitor, I will go with WestendDJ - so make of that what you wil... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. I ordered a mixer from another well known retailer and was told 2 days for delivery. 1 week later no communication from them and when I finally got t... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Spoke to Toby in the store to answer a…

Spoke to Toby in the store to answer a question on pricing. Retail price of mixer bundle was amongst the best. Delivered the next day for a small extra amount. A job well done from WestendDJ.

April 10, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Giles.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent products

Excellent products, affordable prices, and very quick shipping

April 6, 2026
Unprompted review
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Reply from WestendDJ Ltd

Thanks for your review Emery.

Best regards

Gavin

Rated 5 out of 5 stars

Very Professional!

Very Professional!! I brought the wrong size Controller bag!! They swapped it for next size up? Without any fuss!!

April 10, 2026
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Reply from WestendDJ Ltd

Thanks for your review Aitch.

Best regards

Gavin

Rated 5 out of 5 stars

Very prompt service no fuss

Very prompt service no fuss , item arrived earlier than expected great value price

March 26, 2026
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Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent customer service

Bought 3 x PAR lights. One was unfortunately faulty but I received excellent customer service, easy return procedure and quick replacement. Many thanks

March 23, 2026
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Reply from WestendDJ Ltd

Hi Ellie,

Sorry to hear you had an issue with one of your products, I'm glad we were able to replace it for you. Thanks for taking the time to leave us a review.

Best regards

Gavin

Rated 5 out of 5 stars

Westend DJ are my #1!!!

West end DJ have an outstanding selection of products and their 0% finance was a standout offering in the market and definitely sweetened the deal. Thoroughly recommend to any DJs, whether budding amateurs or serious pros, super happy with my AlphaTheta XDJ-AZ!!

February 3, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Alpha Theta XDJ AZ

ordered Alpha Theta XDJ AZ from Westend DJ and am very happy with my order .

April 2, 2026
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Reply from WestendDJ Ltd

Thanks for your review Andrew.

Best regards

Gavin

Rated 5 out of 5 stars

Decks and mixer

Great service thanks

March 16, 2026
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Reply from WestendDJ Ltd

Thanks for your review Rob.

Best regards

Gavin

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery of exclusive flx-10 w. Pin for delivery, due to expense, gives confidence that your gear only comes to you. Will definitely use again.

March 11, 2026
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Reply from WestendDJ Ltd

Thanks for your review Ash.

Best regards

Gavin

Rated 5 out of 5 stars

5 stars

Wouldn’t buy my music equipment from anywhere else now. This is my second purchase and even if their price is slightly higher than a competitor, I will go with WestendDJ - so make of that what you will.

March 25, 2026
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Reply from WestendDJ Ltd

Thank you for your continued custom and review.

Best regards

Gavin

Rated 3 out of 5 stars

My az alphatheta

My az arrived I used it after laying 3 days and noticed a manufacture date of 2024, and a couple of software glitches with the unit, updated the unit and still the same , rang west end dj and that are passing the information to the manufacture, the unit should be replaced as it is faulty, I was not offered this and await further details, I should have a new unit and not one which is two years old, these units were problematic and I waited till the issues were sorted, clearly they are not

March 24, 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Edmund,

I'll drop you an email to see if we can get this resolved for you. We serial track all of the stock we receive so we can work out when we received it from AlphaTheta, and the date of manufacture. If there are issues we'll get things sorted.

Best regards

Gavin

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