Westminster Stone Reviews 19

I have my stone delivery date fixed. I then called the delivery team to ask for the time slot of the delivery (whether it is in the morning/afternoon). I then asked if I could get this information a day before the delivery. However, they said this was out of their control. I think it did not make sense. For other stone company, they could give me this information. I asked if they could discuss with their delivery company on the arragement to make their customers have a better delivery information in the future. They said they do not have any issues with the delivery company. Of course, this is not their issue, it is the customer issue of not getting a better delivery service.

Tiles have been delivered damaged. After the complaint and sending pictures via email, I was told that it's pretty standard for 10% of their products sent to clients to arrive damaged. Rest my case.

As a landscape contractor based in Oxford, I recently had the pleasure of working with Westminster Stone, and I couldn't be more impressed with their service. I dealt with Michael, one of the sales colleagues at the Burford showroom, and he was exceptional throughout the entire process. He provided insightful advice, was incredibly helpful, and maintained a courteous and professional attitude from start to finish.

There was a slight issue with the delivery, but I must say that Westminster Stone handled it impeccably. They ensured that the problem was quickly resolved, and their communication and support allowed me to feel at ease. As a contractor, it's essential to have reliable suppliers, and Westminster Stone certainly delivered in that regard, helping ensure the smooth and timely installation of my landscaping project. I look forward to working with them again in the future!

The cast stone flooring was every bit as good as the real thing.
When I phoned and spoke to Matin he couldn’t have been more helpful.
Fantastic product.

Very good qualities. Beautiful stone. Great experience

Did everything they said and stone was brilliant

What a fantastic company! We took about 2 years to finalise our garden plans but every step of the way, we were treated with respect, professionalism and courtesy. No pushy sales, just attentive and helpful suggestions and guidance. From sample ordering to changing plans mid-delivery, Westminster Stone were a dream to work with. Thank you so much!

This is the first time I have ever bought landscaping materials online. Westminster Stone kindly arranged a small sample to be sent of their concrete sleeper (usually not available because of the size of the product) which gave me a chance to see and feel the quality of this stepping stone. Buying online was simple, delivery speedy and without breakages. Finally today the stepping stones were set in place and everyone, including the landscaper, agrees they look perfect!!

Claire and Martin at Westminster stone are brilliant and a great asset to the company. Excellent service and very accommodating.

We are delighted with the Hidcote Flagstones we ordered from Westminster Stone. The customer service from Bob based out of the Hiller Garden Centre in Windlesham was excellent and his knowledge and advice was the deciding factor in opting to purchase from Westminster Stone. Great technical advice, great product and a great finish.

Fabulous from start to finish.We liked the product best from Westminster Stone,we chose Yorkshire Street paving-and as our landscaper was ready to start early they got it shipped extra quickly as not to delay the process.Everyone we dealt with was super efficient and helpful and now the paving is down and we can enjoy our courtyard garden-we are even more thrilled!!!!

You can always tell how good a company actually is when there is a problem.

This is where the quality players with a long and strong reputation show their worth.

I had an issue with a batch of Westminter Stone's fantastic Old Welsh quarry tiles... A couple of emails and photos with the (I presume) boss and a new pallet is on the way... No quibble, no problem.

For me, that is excellent.

Great product, good pre-sales service and the patio looks stunning, however let down by a good number of substandard stones which Westminster stone wouldn't rectify. For example we had 28 large slabs (900*300) and 1/3 couldn't be used.

The t&c's state that the delivery should be inspected within 72 hrs, I did inspect whilst they were still in the crate and only saw one large broken slab, however a week or two later when I removed them from the crates to sort I noticed 5 to 6 sq meters (out of two crates) which either has large chips, were discoloured or looked like concrete. My builder buys quite alot from them and was concerned with the amount of unusable stone. Still, great patio, I'm glad I bought more than I needed

Couldn't be happier with the finished result of my patio using Castle Blend Paving, ordering was easy online and was delivered promtly with no issues, would definitely recommend!

Excellent customer service. Very helpful and answered queries promptly.
Paving arrived much quicker than expected. Great quality Old Provence mixed pack X 2.
Great communication regarding delivery.

I have ordered from this supplier a couple of times. The positives are that the sales team are excellent (Michael in particular) and the quality of products is really very good. On that basis I would give them a 5 star rating.
However one of the items that arrived in my recent order was damaged. After a very protracted process I eventually got a refund 3 months later. This took multiple escalations. I appreciate that every business is under pressure but they need to get on top of this.

Updating this review in light of the recent contact from Westminster Stone...

Tom was not only very apologetic for the service level lapse but also arranged for staff retraining, reimbursement for damaged flagstones and shipping of replacements.

As stated previously, the quality of the flagstones is great and we are very pleased with our patio and feedback from the Sales team.

My disappointment was due to the after-sales but I believe this to be resolved now and overall I would recommend Westminster Stone.