Wetsuit Outlet AT Reviews 527

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 4 out of 5 stars

This was my first experience with WO and I am very satisfied! Reasonable prices, almost negligible shipment cost and surprisingly quick delivery within EU. Even though there is one flaw - the packagin... See more

Rated 5 out of 5 stars

found interesting products on the website and ordered. When I called them concerning the order they answered prompt, friendly and helpful. Order arrived as indicated and in excellent dondition.

Rated 5 out of 5 stars

Always happy shopping here. Amazing prices, great service. Been buying wetsuits here for years! Thank you

Rated 4 out of 5 stars

All fine, item which came is a bit different than one on a picture (maybe different model year) but I don't care too much. size fits as expected

Company details

  1. Surf Shop
  2. Canoe and Kayak Store
  3. Outdoor Clothing and Equipment Shop
  4. Sailing Store
  5. Sportswear Store
  6. Windsurfing Store

About Wetsuit Outlet AT

Written by the company

Wir lieben Wassersport! Wir sind Surfer, Segler und Kajakfahrer - deshalb machen wir, was wir tun.

Seit wir vor über 20 Jahren begonnen haben, haben wir mehr als 2 Millionen Bestellungen weltweit verschickt.

Wie haben wir das geschafft? Indem wir Qualitätsprodukte zu wettbewerbsfähigen Preisen und den besten Kundenservice der Branche anbieten.

Unser Sommer ist zu kurz! Wetsuit Outlet führt über 100.000 Artikel, um deine Wassersportaktivitäten das ganze Jahr über zu verlängern.

Erfahren Sie mehr >



Wir führen
  • Neoprenanzüge
  • Trockenanzüge
  • Surfzubehör
  • Segelausrüstung
  • SUPs und Kajaks
  • Wind-, Wake-, Kite- und Bodyboard
  • Badeanzüge und Accessoires
  • und vieles mehr!

Sehen Sie, was neu ist >



Belohnungen verdienen
  • 5 € Gutschein für jeden 100 € Einkauf
  • Kostenloses Recycling von Neoprenanzügen
  • Früher Zugang zu Sonderangeboten und Neuheiten
  • Exklusive Angebote und Wettbewerbe
  • Dedizierte Kunden-Support-Hotline

Jetzt anmelden >

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

527 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Delivery was fine

Delivery was fine, but return and refund took 2 months.

March 31, 2025
Wetsuit Outlet AT logo

Reply from Wetsuit Outlet AT

Hello Christoph,

Thank you for your feedback. Please accept our sincere apologies for the delay with your return; a two-month wait is highly unusual and certainly not the standard we strive for.

It appears there was an unexpected delay in the items reaching our warehouse. We are sorry that we didn't get this resolved for you sooner, and we’ve shared your feedback with our team to ensure we improve our processing times.

We appreciate your patience and hope to welcome you back soon.

- Team WSO

Rated 5 out of 5 stars

The customer service was great

The customer service was great - quick response - top

May 24, 2025
Wetsuit Outlet AT logo

Reply from Wetsuit Outlet AT

Thanks, Mario – glad you felt well looked after. We’ll be here if you need us again.

– Team WSO

Rated 5 out of 5 stars

Excellent attention

Very good attention. And timing.

April 2, 2025
Wetsuit Outlet AT logo

Reply from Wetsuit Outlet AT

Dearmrs Billud,,

Thank you for your comment.

We have thoroughly reviewed the delivery status of your order to ensure that no delays occurred during transit. Upon checking, we found that your order was placed on Saturday, March 22nd. Our records show that it was delivered on March 28th, which is within the expected 4 working days.

For your reference, you can track your order using the following link:
Tracking Link

If this information does not align with your experience, please do not hesitate to reach out, and we will be happy to investigate further.

Kind regards,

WSO

Rated 1 out of 5 stars

Super expensive return, avoid

Got my body measurements, and ordered a wetsuit based on the size table with measurements, the wetsuit absolutely did not fit. When returning, they offered only one provider for shipping (!!) who asked for 15 euros (!!!!) for shipping it back to them. It's such a bad system. I will never use this company again, I would rather use a company which can handle shipping and returns of their expensive goods better.

March 16, 2025
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