The products they sell are high quality brand names and the delivery is very fast. Unfortunately every body is shaped differently and the wetsuits didn’t fit due to having a very narrow cut in the sh... See more
Company replied
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This surf shop had a great range of surfing accessories, from fins to leashes, and the staff were able to advise me on which ones would work best for me. The prices were competitive and I was happy wi... See more
Company replied
The wetsuit was fine, the price was good, the delivery very smooth, but it's the customer service I want to praise. I gave the wrong number while placing my order and they helped me get my pick up cod... See more
Great selection, fast service with delivery! Especially love the coupons after purchase that I can use for the next one. Because there is always something else you need :)
Company details
- Surf Shop
- Canoe and Kayak Store
- Outdoor Clothing and Equipment Shop
- Sailing Store
- Sportswear Store
- Windsurfing Store
About Wetsuit Outlet DE
Written by the company
Wir lieben Wassersport! Wir sind Surfer, Segler und Kajakfahrer - deshalb machen wir, was wir tun.
Seit wir vor über 20 Jahren begonnen haben, haben wir mehr als 2 Millionen Bestellungen weltweit verschickt.
Wie haben wir das geschafft? Indem wir Qualitätsprodukte zu wettbewerbsfähigen Preisen und den besten Kundenservice der Branche anbieten.
Unser Sommer ist zu kurz! Wetsuit Outlet führt über 100.000 Artikel, um deine Wassersportaktivitäten das ganze Jahr über zu verlängern.
Erfahren Sie mehr >
Wir führen
Sehen Sie, was neu ist >
Belohnungen verdienen
Jetzt anmelden >
Seit wir vor über 20 Jahren begonnen haben, haben wir mehr als 2 Millionen Bestellungen weltweit verschickt.
Wie haben wir das geschafft? Indem wir Qualitätsprodukte zu wettbewerbsfähigen Preisen und den besten Kundenservice der Branche anbieten.
Unser Sommer ist zu kurz! Wetsuit Outlet führt über 100.000 Artikel, um deine Wassersportaktivitäten das ganze Jahr über zu verlängern.
Erfahren Sie mehr >
Wir führen
- Neoprenanzüge
- Trockenanzüge
- Surfzubehör
- Segelausrüstung
- SUPs und Kajaks
- Wind-, Wake-, Kite- und Bodyboard
- Badeanzüge und Accessoires
- und vieles mehr!
Sehen Sie, was neu ist >
Belohnungen verdienen
- 5 € Gutschein für jeden 100 € Einkauf
- Kostenloses Recycling von Neoprenanzügen
- Früher Zugang zu Sonderangeboten und Neuheiten
- Exklusive Angebote und Wettbewerbe
- Dedizierte Kunden-Support-Hotline
Jetzt anmelden >
Contact info
Harderwijkerstraat 17, 7418 BA, Deventer, Netherlands
- info@wetsuitoutlet.de
- www.wetsuitoutlet.de
4.6
Excellent
5K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection and service
Great selection, fast service with delivery! Especially love the coupons after purchase that I can use for the next one. Because there is always something else you need :)
February 9, 2025
Always great service
Fast delivery. Used this company multiple times and will continue to do so. Great service.
January 25, 2025
Great trouble management
I had a problem with the delivered product. But you guys handled it so well that it was no problem at all and I got the perfect product replaced within 2 days. Perfect service and great products. Thanks again.
January 20, 2025
Excellent
Speedy order processing, shipping and delivery. Would definitely buy again from Wetsuit Outlet 😊
January 12, 2025
Wetsuit purchase was great!
December 9, 2024
Happy with the purchase
December 7, 2024
I bought a long John neoprene for…
I bought a long John neoprene for autumn, spring paddling, very pleased with quality.
Quick despatch 👏🏼
Great service - fully recommend!
November 6, 2024
Unprompted review
Good stuff for good price
Good stuff for good price
quick delivery
easy to return.
you get what you want.
November 18, 2024
Friendly and professional staff
Friendly and professional staff. Helpful attitude, good prices, great variety of products.
Description on the online store not specific enough sometimes. All in all good quality for cheaper price!
September 19, 2024
Unprompted review
Very pleased with the service
Fast answering to message, fast shipping, quality product.
September 30, 2024
High shipment cost, especially if you return things
Wetsuit is having an ok selection. What is really bad is their shipping policy. Besides 60 days you pay a unreasonable high amount for the shipping to your place and even higher (for no reason) if you want to return it.
Consider this if you buy something. You should be certain of what you buy. I also have to through their page to return and pay them a large amount to return and cannot arrange that myself.
Seems to to be that they make money of it.
Will not buy again.
September 27, 2024
Unprompted review
Reply from Wetsuit Outlet DE
Dear Daniel,
Thank you for sharing your concerns regarding return costs.
At Wetsuit Outlet, our goal is to offer competitive prices and valuable benefits such as free delivery. We strive to ensure you receive the right products from the start by providing accurate descriptions, sizing guides, and thorough quality checks. This approach is designed to make your shopping experience both cost-effective and convenient.
We believe in pricing transparency, and while offering free returns is desirable, it can sometimes result in higher initial product prices. By charging for returns, we can maintain competitive pricing and uphold the quality of our products. We apologize for any inconvenience this may cause.
We offer a fixed price return as many customers do return multiple products, which generate large parcels. In this instance, it is more economical but you can also use your own return service.
If you have any specific concerns or require assistance, please reach out to our customer support team. Your satisfaction is crucial to us, and we appreciate your feedback as it helps us improve our services.
We hope you will consider giving us another chance in the future.
Kind regards,
Team WSO
overpriced shipping, poor service
The service is extremely poor. You pay for the shipping and the return. You pay even more for the return than the actual return costs. So if you are not 100% sure that you want the item, it makes no sense. In my case, I just lost €15 for nothing.
September 13, 2024
Unprompted review
Reply from Wetsuit Outlet DE
Dear customer,
Thank you for sharing your concerns regarding return costs.
At Wetsuit Outlet, our goal is to offer competitive prices and valuable benefits such as free delivery. We strive to ensure you receive the right products from the start by providing accurate descriptions, sizing guides, and thorough quality checks. This approach is designed to make your shopping experience both cost-effective and convenient.
We believe in pricing transparency, and while offering free returns is desirable, it can sometimes result in higher initial product prices. By charging for returns, we can maintain competitive pricing and uphold the quality of our products. We apologize for any inconvenience this may cause.
We offer a fixed price return as many customers do return multiple products, which generate large parcels. In this instance, it is more economical but you can also use your own return service.
If you have any specific concerns or require assistance, please reach out to our customer support team. Your satisfaction is crucial to us, and we appreciate your feedback as it helps us improve our services.
We hope you will consider giving us another chance in the future.
Kind regards,
Team WSO
value and quality
September 2, 2024
One of the only a few webshops that had…
One of the only a few webshops that had all sizes to offer.
All the items I ordered arrived safely on time and in good condition, specially the surfboard which is the main reason I ordered in the first place, im satisfied with your service and I thank you guys for it. Good job! See you again on my next orders in the future.
August 13, 2024
Unprompted review
Alles tiptop.
August 12, 2024
Fast and efficient
Fast and efficient.
Delivery and products as specified. Completely satisfied, thank you!
July 12, 2024
Unprompted review
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