Wheeler & Walker Mortgage Solutions Ltd Reviews 102

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Zara has looked after us since we had our first mortgage. She has always been great - getting us deals that match what we want, and providing help and assistance throughout. She makes the process easy... See more

Company replied

Rated 5 out of 5 stars

Zara has been amazing through out this whole process she has worked really hard . She has been very supportive, patient and has excellent people skills . We are for ever great full and would highly... See more

Company replied

Rated 5 out of 5 stars

We chose Wheeler & Walker to help us in our search for our mortgage. Our advisor was Denise Francis who was absolutely outstanding and excellent. Denise took us through the whole process keeping us up... See more

Rated 5 out of 5 stars

Danny has always been amazing with helping myself and my mum with our mortgages. His communication is timely and exceptional. Making what can sometimes feel quite daunting and complicated very simple.... See more

Company replied

Company details

  1. Financial Institution
  2. Insurance Broker

Information provided by various external sources

Providing individual mortgage advice; unique to you Buying a property is one of the biggest decisions made by anyone but our knowledge and experience ensures we can assist you. Whether you are buying your first home, moving home, remortgaging or looking at property as an investment, we will help in any way we can.


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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Rated 5 out of 5 stars

100% recommend

I had an absolutely fantastic experience with Sam. The service was genuinely lovely from start to finish. She went above and beyond to make sure I fully understood all my options, taking the time to explain everything clearly and patiently. She always reassured me that she was only ever a phone call away, which made the whole process feel so much less stressful.
When I ran into issues with the bank, she didn’t hesitate to step in. She chased them day after day until we finally got a result, and I honestly don’t think things would have moved forward without her persistence and support. I’m incredibly grateful for her dedication and would highly recommend her to anyone looking for a mortgage adviser who truly cares

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

We really struggled to get a mortgage

We really struggled to get a mortgage, but Zara Walton helped us every step of the way. She went above and beyond — answering our emails day and night and always checking in to make sure we were okay. Zara made the whole process so much easier for us. She’s honestly the best — if you need help with your mortgage, go to her! Thankyou Zara.
– Zana & Alex

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Denise Francis, mortgage advisor

We are first-time buyers with no experience in the process. Denise Francis, our mortgage advisor, guided us through every step with outstanding professionalism. Denise was always quick to respond and explained everything clearly in a friendly and supportive way, making it easy for us to understand what was happening at each stage of the process.
We are very grateful to her for the support and guidance she provided and would not hesitate to recommend her to anyone seeking a mortgage advisor.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou SAM for a great service…

Thankyou SAM for a great service nothing, and i mean nothing is to much trouble for her. First class service from the first phone call with a great sence of humour.Got every thing we needed sorted out first class well worth 10 stars, well done sam your a star.Would highly RECOMMEND this company to anyone.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, Professional, and Incredibly Efficient

I cannot recommend Wheeler and Walker Mortgage Solutions highly enough. Sam was absolutely fantastic from start to finish: approachable, patient, and always reassuring. She took the time to clarify all my questions and kept me fully updated every step of the way.

What really impressed me was how efficient everything was! she managed to secure my mortgage offer in less than one week! The whole process felt smooth and stress-free, and I always felt supported.

I am truly grateful for the amazing service and wouldn’t hesitate to endorse Sam and Wheeler and Walker to anyone looking for professional and reliable mortgage advice.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Sam made both myself and my partner so…

Sam made both myself and my partner so comfortable throughout the process of getting our mortgage in place for our first ever home!

December 12, 2024
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

thank you for the lovely review

Rated 5 out of 5 stars

Highly Recommended!

I had an outstanding experience working with Zara as my mortgage advisor. From start to finish, they demonstrated exceptional patience, taking the time to explain every detail clearly and thoroughly — no matter how many questions I had. Their communication skills are top-notch; I always felt informed, supported, and confident throughout the entire process.

What really stood out was Zara’s deep knowledge of the mortgage landscape. They offered tailored advice, explained complex terms in a way that was easy to understand, and guided me through each step with professionalism and genuine care.

If you're looking for someone who combines expertise with a calm, client-first approach, I can't recommend Zara enough!

April 12, 2025
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

thank you for he lovely review

Rated 5 out of 5 stars

Excellent service

Excellent service, all options was explained in depth and I then I was guided on which may be the best choice and why without any pressure, I cannot fault this company, the service, the professionalism, very straight to the point nothing hidden, I have already recommended to a friend and will be a returning customer

March 3, 2025
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

thank you for the lovely review

Rated 1 out of 5 stars

Over promised under delivered

Initial consultation was fine, a bit of misinformation about paying off a help to buy scheme and when to get the survey but not a biggy and easily sorted. What wasn't helpful was being told nearly 4 weeks after an agreed change in plan that they couldn't actually do what was agreed. Early information about their limitations to undertake the work would have saved me a lot of time and money.

July 7, 2024
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

We apologise that you feel that you have not had the greatest of service. We really appreciate honest feedback like yours as we use it to try and improve and learn from it, to ensure it does not happen in the future.
We would be very keen to speak with you to gain a full understanding of what took place.
I’m a little surprised we couldn’t find a solution as the only areas we don’t work in are foreign deposits. High level debt consolidation and commercial Mortgages.
We are generally very good (as you can see from all the other reviews) but accept that sometimes we do not always get it right.
Again, thank you for your honest feedback and if you would like to speak to us, we would be more than happy to do so.
Yours Sincerely
Sam Wheeler

Rated 5 out of 5 stars

2nd time Gareth has worked his magic

This is my 2nd time using Gareth for my mortgage & I would leave another google review if I could!

Once again amazing help and made our house selling/buying experience much easier for us with his expert knowledge and advice.

We didn’t need to worry knowing that Gareth had the mortgage under control. Always responding to messages and making time to help us.

Thank you very much for our moving in card - ‘The Fold’ is a lovely place. Couldn’t be happier.

Max, Karla and Chico

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company so professional and helpful.

Sam recently obtained a mortgage for my husband and I, she was incredible, knowledgeable and friendly.

we wouldn't use anyone else and would 100% recommend Sam to our friends and family.

May 1, 2024
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

thank you for the lovely review

Rated 5 out of 5 stars

She answered all questions

She answered all questions, gave the best deal for the mortgage and help through the process.

September 29, 2023
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

thank you for the lovely review

Rated 5 out of 5 stars

Highly recommend Wheeler and Walker

We could not recommend Wheeler and Walker mortgage solutions any higher to anyone.
Samantha Wheeler made the whole journey so smooth, we found Sam’s communication outstanding. Meetings at Sam’s office was always professional and put us at ease, walking us through the whole process with simplicity. The mortgage options that we were offered were quite incredible and made the whole process simple. So, if you’re reading this review because you’re looking for a Mortgage Advisor in our opinion, it would be very difficult to find someone so friendly, professional, and great communicator while getting the job done.
Tatiana and Terry Mcfadden

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Service 100%

Service 100%, kept in touch through the process, nothing was ever too much, Definitely recommend, friendly and always helpful 😊

October 6, 2023
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

thank you for the lovely review

Rated 5 out of 5 stars

Highly recommend Wheeler & Walker

We cannot thank Sam enough for everything she has done for us. Highly recommend using Wheeler & Walker Mortgage Solutions! Whenever we’ve needed help and support they’ve always been there right away. Support and guidance is never a problem. Can totally put all your trust in this business.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

New home Mortgage

We chose Wheeler & Walker to help us in our search for our mortgage. Our advisor was Denise Francis who was absolutely outstanding and excellent. Denise took us through the whole process keeping us updated with the whole development and put our minds to rest about paperwork needed and all the requirements needed from us. We can’t thank Denise enough and we would highly recommend Denise to any homebuyer. Looking forward to moving into our new home soon, Thank you Denise. From Carol & Derek

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Seamless Process

Zara helped and patiently guided me through the entire process with professionalism and always kept me informed. She has immense knowledge of the mortgage industry and offered very detailed yet clear illustrations. The process was seamless and I highly recommend Wheeler & Walker Mortgage Solutions. Thank you so much!

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Gareth from Wheeler Walker Mortgage…

Gareth from Wheeler Walker Mortgage Solutions Ltd came highly recommended, when we sold our last property. From the first point of contact, through to being offered our mortgage, Gareth was extremely helpful! His knowledge of available products and commitment to our case has been brilliant. We have worked to a plan which was made easy and as stress free as possible. We cannot thank you enough for your time and we look forward to working with you again soon!
Joanne & David

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Sam helped out without any issues and…

Sam helped out without any issues and sorted a mortgage out for us problem free.
I’m very pleased with Sam’s help and quick respond on every query.
Highly recommended.

November 21, 2022
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

thank you for the Great review

Rated 5 out of 5 stars

Recommended by a friend. Excellent service

I was recommended Wheeler and Walker by a colleague of mine. As a first time buyer, I spoke with Sam and she dealt with our mortgage with great professionalism, any queries we had, she resolved. We were nervous with different aspects of getting a mortgage and Sam was reassuring and had a very calming manner. I can't rate Wheeler and Walker highly enough! Thank you so much.

November 19, 2022
Unprompted review
Wheeler & Walker Mortgage Solutions Ltd logo

Reply from Wheeler & Walker Mortgage Solutions Ltd

thank you for the great review

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