BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how... See more
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See what reviewers are saying
We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France. Absolutely splendid. We watched all our normal programs with delight. The streaming services we will c... See more
First time using a vpn, and decided to pay after trying a free one which loaded fine but had no instructions on how to use. Whenaway was less impenetrable, but could still improve and simplify the p... See more
Had been a customer for some time and an excellent service. But for now unable to avail of service. When I need to cancel full process handled with great competence and completed within an hour. 10/10... See more
Company details
About When Away
Written by the company
Access the internet like you're in the UK
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Contact info
18-19 Iron Gate, DE1 3GP, Derby, United Kingdom
- support@whenaway.co.uk
- www.whenaway.co.uk
4.2
Great
466 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Installing issue on ipad
I could get it on my iPhone but couldn’t get it on my iPad. No idea what I was doing wrong.
But the concept is great. I could keep up with Corrie on my phone.
February 4, 2024
Prompt efficient service and a product…
Prompt efficient service and a product that does what it says. Would definitely recommend your service.
February 1, 2024
Very easy to set up and great value for…
Very easy to set up and great value for a week
January 31, 2024
Will
Great for the whole time I was away, never had an issue with connection/ programmes. Will use again
January 4, 2024
Could only load bbc
Could only load bbc
No other channels would work through the VPN and a long winded way of logging in every time
Sorry
December 31, 2023
Never got to use it as I could not…
Never got to use it as I could not connect waste of time
January 3, 2024
Used this whilst on holiday in…
Used this whilst on holiday in Tenarife. Brilliant once you follow the installation instructions
December 6, 2023
I find it very difficult to rate your…
I find it very difficult to rate your service as I didn’t receive anything from you but you still charged me £5.99 for a weeks pass when I was on holiday. Despite having your tech department I was unsuccessful in receiving anything from you.
December 4, 2023
Life saver when staying abroad without…
Life saver when staying abroad without a television
December 4, 2023
I love this service
I love this service - so easy to use - and the tech support is brilliant when you need it. Really fast and people are super helpful.
December 4, 2023
Couldn't get what I had paid for.
November 6, 2023
It worked!
It worked!
I am a technoidiot and whilst there were quite a few steps I managed it!
November 5, 2023
Excellent to be able to watch UK tv as…
Excellent to be able to watch UK tv as I am away for months at a time.
November 3, 2023
A great app when on holiday ,never miss…
A great app when on holiday ,never miss a show on uk channels . So easy tu use .
November 5, 2023
Didn't manage to connect
I managed to connect to the VPN I think, but then didn't find the channel. (itvx for the rugby final) it was a maze of passwords and unknown territory. Maybe I should have practiced first, but the rugby didn't wait :(
October 28, 2023
Soaps in the Sun
Excellent, would recommend especially when there's a gripping story line in one of the soaps. Loved it, will do again when next abroad. Thank you. 😎👍
November 3, 2023
Once you get used to setting it up it's…
Once you get used to setting it up it's easy to use
November 3, 2023
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