Recipe change disaster. They are hiding behind a bog standard response of they did a market survey yada yada but the real customers here are telling you the truth. The new change to receipe has resul... See more
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Based on these reviews
We have been buying Wiskers fish favourites for seventeen years for our cats. We now have only one Bengal who is seventeen and a half and since the change in recipe refuses to eat it. She used to... See more
Company replied
Complete waste of money now. My cat will no longer touch the wet food after they changed the recipe. Humans may put up with lowering food standards. But cats certainly don't. If it's a cost saving thi... See more
Company replied
I agree with all the other reviews since whiskas changed the recipe my cat no longer eats it, 38 packets in the bin!! I will never buy it ever again Shame on you whiskas by trying to save money with c... See more
Company replied
Company details
Written by the company
Deliciously balanced meals that will keep your cat running to the bowl everytime.
Contact info
3D Dundee Road , SL1 4LG, Slough Berkshire , United Kingdom
- 0800 064 8484
- contact@ukp.mars.com
- www.whiskas.co.uk
1.2
Bad
299 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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Whiskas change in recipe
My poor cat won't eat anything but whiskas normally. He now won't eat since the new recipe and is losing weight.
Please bring back the original recipe.
April 17, 2026
Unprompted review
My rescue cat has always had whiskas
My rescue cat has always had whiskas. I recently brought a box of 40 whiskas surf and turf duo as he loved it so much. I Put it down. He took one sniff and refused to eat it!- Later that day I put another one down.same result he would not touch it- that's when I noticed the packaging seemed different!- I had to resort to a tin of tuna by tea time because I didn't want him to go hungry-i have still randomly tried to put this down but it's the same each time- he won't even taste it!!- he's now gone over to Sheba!!- whiskas don't mess with the cats food recipes. They are very sensitive to change!!-
April 1, 2026
Unprompted review
I couldn’t understand why my cat is…
I couldn’t understand why my cat is totally refusing to eat whiskas, until I read this! My husband as we speak is off to purchase another brand fingers crossed. He happily ate the fish recipes for 5 years and now just walks away constantly meowing because he is hungry. One of your replies says mix with his usual food but how? You have changed the recipe!!! Let’s hope our new purchase is successful.
April 11, 2026
Unprompted review
Recipe change = horror story
We have fed our cats Whiskas their entire lives without issue. Recently, both of our cats became extremely unwell at the same time, vomiting and severe diarrhoea. As you can imagine, this was incredibly distressing. We completely cleaned our home, checked everything they could have gotten into, and were genuinely worried something serious was wrong. We were very close to taking them to the vet, which would have meant unnecessary stress for them and significant cost for us.
After exhausting every possibility, we contacted Whiskas directly, only to be told the recipe had been changed.
No clear warning. No visible notice. Nothing.
How is that acceptable? When human food recipes change, companies often make it clear with “new recipe” labels because they understand it can affect people. Our pets are family. They rely entirely on us to make safe choices for them, and we rely on brands to be transparent.
A sudden, undisclosed recipe change has made both of our cats seriously ill. That is not just disappointing - it’s irresponsible.
Pets deserve better. Owners deserve better.
We will not be trusting this brand again.
April 8, 2026
Unprompted review
Terrible food now
Terrible food now.my cat has been sick after eating this new crap food! Vets bill will be sent to whiskas! Had to bin over £100 worth of food as my cats now won't eat the new stuff. Whiskas manufacturer needs to listen to customers and get back to the previous recipe! There's a saying that you clearly don't know about and that is that " if it ain't broke, don't try to fix it" . There was nothing wrong with the previous recipe. Get a grip on this matter and go back to the old recipe as you've lost our custom now! Our 3 cats won't eat it!
April 7, 2026
Unprompted review
New recipe is awful
We have bought a new box of kitten food and, as the previous comments have already described, my cat now refuses to eat it. We had thought it had a different smell, but not being cat food connoisseurs, and this being our first cat, didn't think much of it. That was until he was ill and needed a trip to the vet, who pointed out this was the likley culprit. Now we have over a months worth of food that is of no use, an ill cat whos toileting is now awful and we are having to recoup his calories through other means. Owners are trying their best to ensure their cats eat and look after money, this has betrayed both those points and more importantly the cats. Given the packaging was revamped, I don't see why this couldn't have been noted on there? Maybe I am naive.
April 4, 2026
Unprompted review
New Recipe Whiskas - in the bin
I made a bulk order of Whiskas fish in jelly as I have for the last twelve months but unbeknownst to me they have changed the recipe. Both my cats now refuse to eat it and it ends up in the bin. I have loads of unopened boxes. Pet food is expensive enough without having to waste it.
April 3, 2026
Unprompted review
Whiskas what have you done…
My 2 cats used to love Whiskas but since the new recipe change they refuse to eat it. They just look at the food in disgust.
April 2, 2026
Unprompted review
My Cat Refusing to Eat after change
I’m very disappointed with the recent changes to Whiskas. Since the packaging update, it’s clear that the composition of the food has also changed. Unfortunately, my cat, who has been eating Whiskas for a long time and was used to this specific food, now refuses to eat it at all.
Because my cat was only used to Whiskas, this change has caused a serious issue – he is now not eating properly and is basically going hungry. This is extremely worrying for any pet owner.I really hope the company takes this feedback seriously and considers either improving the recipe or bringing back the previous formula. Right now, this change has had a very negative impact on my pet’s wellbeing.
April 2, 2026
Unprompted review
cat no longer loves whiskas since the…
cat no longer loves whiskas since the change of recipe which is VERY annoying as we bulk buy to save money...
March 12, 2026
Unprompted review
Reply from Whiskas UK
Thank you for letting us know about your experience, Kirsty. We’re really sorry to hear your cat isn’t enjoying Whiskas since the recipe change, especially when you’ve stocked up in bulk. We understand how frustrating and inconvenient this must be.
Our goal with the new recipe was to make mealtimes even better for cats, but we know every cat has their own preferences. Your feedback is important to us, and we’re sharing it with our team as we review our products and listen to our customers.
If you’d like to talk things through or need any help, our customer care team is here for you and your furry friend!
Best wishes,
The Whiskas® Team
We have been buying Wiskers fish…
We have been buying Wiskers fish favourites for seventeen years for our cats. We now have only one Bengal who is seventeen and a half and since the change in recipe refuses to eat it.
She used to always sit and wait for the packet to be opened but now will not go near this “improved” recipe. Please listen to the many cat lovers who have said, please bring back the old recipe.
Cats do not like change when it comes to food even if you say it is an improved recipe.
Whiskers used to be classed as a gold standard product, now you wouldn’t make the podium.
We have been forced to seek another brand especially now that Whiskers makes her ill.
March 30, 2026
Unprompted review
Reply from Whiskas UK
Thank you for sharing your story with us, David. We’re truly sorry to hear your Bengal is no longer enjoying her Whiskas fish favourites after so many years, and we understand how upsetting it is when a beloved pet refuses their usual food.
We appreciate your feedback about the recipe change and how important consistency is for cats. Your comments, along with those from other cat lovers, are being shared with our team as we continue to listen and learn. These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval, which is why they have been launched. Our intention with the recipe update was to make meals even tastier and more nutritious, but we know every cat is unique and changes can be challenging.
If you’d like to talk more or need support, please reach out to our customer care team. We’re here for you and your cat.
Thank you for being part of the Whiskas family for so many years.
Best wishes,
The Whiskas® Team
My 3 cats have refused all varieties…
My 3 cats have refused all varieties from the fish and poultry boxes so far. It would have been more appropriate if owners were warned in advance about the recipe changes as I have a large stock of whiskas pouches that are going to now go to waste.
March 23, 2026
Unprompted review
Reply from Whiskas UK
Thanks so much for sharing your experience, Hanif. We’re really sorry your cats aren’t enjoying the new fish and poultry pouches, and we understand how frustrating it is to have food go to waste.
We updated the recipe to improve nutrition and taste, but we know every cat is different and changes can be tough. We appreciate your feedback about wanting a heads-up on recipe changes - we are committed to learning from your experience to improve both our products and communication. If you’d like to discuss your experience further or need support, please reach out to our customer care team.
We’re here to help and want to ensure you and your cats are supported.
Best wishes,
The Whiskas® Team
I have to echo the comments here
I have to echo the comments here. Whether it is the Poultry or The Surf & Turf, Whiskas has been the preferred cat food for my cats for the past six years. They just walk away from the pouch as soon as I open it. One of my cats is terribly thin at the moment, because I can't yet find an acceptable alternative for him. This was a reckless move. Should have been introduced as a different product line.
March 27, 2026
Unprompted review
Reply from Whiskas UK
Thank you for sharing your experience, Nic. We’re truly sorry to hear your cats aren’t enjoying the new pouches, and we understand how worrying it is when a beloved pet struggles to eat—especially after years of happily choosing Whiskas.
These updates were carefully tested with discerning feline taste-testers and received enthusiastic approval which is why they have been launched. We’ve also updated how we communicate our ingredients to give Pet Parents greater transparency, clearly showing the percentage of meat and animal derivatives in each recipe.
Our intention with the recipe update was to make meals even tastier and more nutritious, but we know every cat is unique and changes can be challenging. Your feedback about introducing this as a separate product line is really valuable, and we’ll share it with our team.
If you’d like to talk more about your experience or need support, please reach out to our customer care team.
Best wishes,
The Whiskas® Team
9 out 10 prefer something else
I agree with other comments as neither of our cats will touch the new formulation. They eat their biscuits and won't go near the Whiskas wet food. We end giving it to our chickens. Maybe if they rebrand as 'Feathas' they might have a viable chicken treat product but for cats it's useless. Now off to the pet store to find something they might eat.
March 26, 2026
Unprompted review
Reply from Whiskas UK
We appreciate you taking the time to share your thoughts, Ed.
It’s disappointing to hear that your cats aren’t interested in the new Whiskas wet food, especially when they still enjoy their biscuits. We know how important it is for cats to enjoy their meals, and we’re sorry this change has caused frustration.
Your feedback helps us understand the real experiences of pet parents, and we’re passing it along to our product team. We are committed to learning from all Pet Parents' experiences to improve our products and communication.
If you’d like any assistance or want to discuss options, please feel free to contact our customer care team - we’re here to support you and your furry friend!
Warm regards,
The Whiskas® Team
This cat "food" makes my guy's poo…
This cat "food" makes my guy's poo smell absolutely foul! It was like a chemical bomb every time he went to hisblitter tray. Happened to my friend's cat as well. All problems solved once we changed the label. I don't know what they put in them, but it's shameful it goes on.
March 23, 2026
Unprompted review
Reply from Whiskas UK
Thank you for sharing your experience with us, Vance. We’re sorry to hear about the unpleasant changes you noticed with your cat’s digestion. Our recent recipe update included improvements to the ingredients and formulation aimed at enhancing nutrition and palatability, and it’s designed to support healthy digestion.
That said, we understand that every cat is unique, and some may react differently. If your cat continues to experience digestive issues or any discomfort, we strongly recommend consulting your veterinarian to rule out any underlying health concerns.
If you’d like to discuss your experience further or need assistance, please don’t hesitate to reach out to our customer care team.
Thank you for your care and for letting us know.
Best wishes,
The Whiskas® Team
All 4 cats have stopped eating it at…
All 4 cats have stopped eating it at the same time, now they are barely eating anything, I’m having to syringe feed my kitten as he’s gone right off of all food since whiskas changed recipe, cost me hundreds at the vet making sure all the cats are ok, and it seems it’s the whiskas food that has done it. How may customers do you need to tell you that this new recipe is shocking! How many animals have to get sick? How many customers have to lose money! My cats are 11 10 3 and 10 months all of them have always had whiskas and now not a single one of them will touch it!
March 19, 2026
Unprompted review
Reply from Whiskas UK
Thank you for taking the time to share your experience, Victoria.
We’re truly sorry to hear about the distress this has caused you and your cats, and we can only imagine how worrying it must be to see all four of your pets suddenly refuse their food.
Please know that your experience is being heard at the highest levels of our team - the health and well-being of cats is at the heart of everything we do, and we take reports like yours seriously.
Our recent recipe update was developed with the intention of providing balanced nutrition and improved taste, but we recognise that changes can impact cats differently.
If you are still experiencing issues or if you need any support, please reach out to our customer care team directly. We can also connect you with our pet nutrition experts to discuss your cats’ needs and help you find a solution.
Thank you again for your honesty and for being a caring pet parent.
With care,
The Whiskas® Team
Very disappointed with the new wiskas…
Very disappointed with the new wiskas recipe 😔My cat she loves wiskas she didn’t eat some else she’s very fussy.I just bought one big box with old design and when I opened is new recipe food.She don want to see them.Its smell horrible anyway.I just waist money…I will not buying again😔😔
March 17, 2026
Unprompted review
Reply from Whiskas UK
Thank you for sharing your experience, Maria, and we’re very sorry to hear your cat isn’t enjoying the new Whiskas® recipe, especially as it is the only product she seems to enjoy.
Our updated recipe was created with input from over 1,000 Pet Parents and their cats, aiming to deliver our best taste ever. We’ve focused on flavours cats love by increasing the amount of animal-based protein and enhancing the aroma to excite their senses while keeping it pleasant for Pet Parents. The textures have also been improved - our jelly is now softer and more velvety, blending beautifully with the meaty pieces for a more enjoyable feeding experience.
We understand that every cat is unique and sometimes needs a little time to adjust to changes. We recommend introducing the new recipe gradually to help your cat get used to it.
If you’d like to talk more about your experience or need support, please reach out to our customer care team. We’re here to help!
Best wishes, The Whiskas® Team
My cats have eaten whiskas meat in…
My cats have eaten whiskas meat in jelly for all there lives untill now. They now mostly ignore it and if the do eat it get the runs so i will not be buying anymore, unless they change the receipe back.
March 15, 2026
Unprompted review
Reply from Whiskas UK
Thank you for your honest feedback, Ray.
We’re truly sorry to hear that your cats are no longer enjoying Whiskas® after so many years together. We understand how disappointing it is when a trusted favourite changes.
We’ve recently improved our recipes to make them even tastier for cats while still providing all the essential nutrition they need. The new recipes were tested with discerning feline taste-testers and were met with enthusiastic approval. However, we know that every cat is unique, and sometimes a change can take a little time to get used to. If your cat is hesitant about the new recipe, we recommend introducing it gradually by mixing it with their usual food to help them adjust.
We’re grateful for your feedback - it helps us continue to learn and improve.
If you’d like to discuss your experience further or need any support, please reach out to our customer care team. We’re here to help you and your cats.
Warm regards, The Whiskas® Team
If I could give them no stars I would
If I could give them no stars I would! have emailed Mars about the food which has made my cats so ill, I have boxes of unopened pouches that my cats won't touch, nor now will I feed it to them. Vets bill cost me £90 to be told the cats OK, it's this awful food. They've admitted they've changed the recipe for the cats good, yeah right, it's purely for profit inmho. They replied to me saying that no one to their knowledge has complained about this cat food, that's not what this site says is it? They offered me £ 30 as a goodwill gesture, laughable and frankly insulting, some 6 weeks later my cats are still not eating like they were! My cats have had Whiskas pouches for the last 5 years with no problems whatsoever, coincidence? I don't think so. Am now left with boxes of food I cannot use, nor do I want to give to any charity in case it makes other cats as poorly as mine have been. Shame on you Mars
March 13, 2026
Unprompted review
Reply from Whiskas UK
Thank you so much for taking the time to share your experience with us, Pat.
We’re truly sorry to hear about the difficulties your cats have had with the new recipe, and we understand how upsetting it must be when a trusted product no longer meets your expectations—especially when it affects your pets’ wellbeing.
We want to assure you that your feedback is incredibly important to us. Our intention behind updating the recipe was to enhance nutrition and taste, based on thorough research and input from pet parents. However, we recognise that every cat is unique, and sometimes changes don’t work for everyone. We deeply regret that your cats have been unwell and are refusing the food, and we’re sorry for any distress this has caused you.
We also apologise if our previous responses felt dismissive or inadequate. We are committed to listening and learning from all pet parent experiences, and your comments have been shared internally for review. We take reports like yours seriously and are continuously working to improve both our products and our communication.
If you’d like to discuss your experience further or need additional support, please don’t hesitate to reach out to our customer care team. We’re here to help and want to make things right for you and your furry friends.
Thank you again for your honest feedback. We appreciate your understanding and hope to regain your trust.
Best wishes,
The Whiskas® Team
New Poor Quality Recipe! Cat Hates It!
I called Whiskas today and was told the recipe of the cat food has been changed. My cat hates it and this leaves me in a bind trying to feed him. I cannot afford experimenting with my cats food! ‘It’s a cost-of-living crisis’! Over the past months, I’ve bought 2, 40 pack boxes, different flavours and age (new packaging), he does not like them. The smaller Whiskas boxes with the old packaging and obviously old recipe, he loves. I put them both down side by side. With this “new recipe” Whiskas has reduced the quality of the meat/food in the bigger boxes. They want you to pay more for the smaller boxes (better quality).
He likes Sheba too but it’s too EXPENSIVE for me!!
They sent me a £5 voucher the stores do not accept!
What in the …. world is going on?!
January 1, 2026
Unprompted review
Reply from Whiskas UK
Thank you for leaving your review. We’re genuinely sorry to hear about the difficulties you’ve faced with the new recipe and the frustration this has caused, especially during challenging times.
We understand how important it is for your furry friend to enjoy their food and how stressful it can be when a trusted product changes unexpectedly. Our intention behind updating the recipe was to improve nutrition and taste based on research and feedback from pet parents. However, we recognise that every cat is unique, and sometimes changes don’t suit all pets. We regret that your cat is not enjoying the new recipe and that this has put you in a difficult situation.
We also apologise for any confusion regarding the voucher, we have shared your feedback directly with our customer care teams for them to reach out to you. We’re here to help and want to ensure you and your cat are supported.
Thank you again for your honest feedback.
Best wishes,
The Whiskas® Team
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